JABATAN TENAGA MANUSIA

KEMENTERIAN SUMBER MANUSIA

TECHNICAL
ENGLISH
TE 1091

LE 1 : SPEAKING
1.2 BASIC COMMUNICATION
THEORY

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1.3 Social Interaction Skills

1.3.1 BARRIERS IN COMMUNICATION

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 BARRIERS IN
JABATAN TENAGA MANUSIA

COMMUNICATION
•Failure of the communication process
•Effect that is undesirable
•Lack of expressing
•Uses of ambiguous or complex legal words,
medical jargon or descriptions of situations or
environment that is not understood my the
recipient

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JABATAN TENAGA MANUSIA
PHYSICAL BARRIERS
Due to the nature of the environment
Poor or outdated equipment
Failure of management to introduce new
technology
Staff shortages
Background noise, poor lighting, or
environment

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JABATAN TENAGA MANUSIA EXAMPLE

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JABATAN TENAGA MANUSIA
ATTITUDINAL BARRIERS

 A problems with staff in an

organization
 Poor management, lack of
consultation, personality conflicts
 Personal attitudes of individual
 Insufficient training

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JABATAN TENAGA MANUSIA EXAMPLE

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JABATAN TENAGA MANUSIA SYSTEM DESIGN
Problems with the structures or systems in
organization

Structure which is unclear

Confusing to know whom to communicate

Inappropriate information systems

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JABATAN TENAGA MANUSIA AMBIGUITY OF WORDS

• Word sounding the same but different

meaning
• Convey different meaning altogether
• Receiver receives the same meaning

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• BUY - BY
• SAIL - SALE
• SEA - SEE
• RIGHT - WRITE
• MAIL - MALE

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Quiz

•Here you are asked to find 10 pairs of ambiguity words and send
them to the teacher’s email. You are given about 20 minutes to
complete this task.

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JABATAN TENAGA MANUSIA
INDIVIDUAL LINGUISTIC
ABILITY
The use of JARGON
Difficult or inappropriate words
Poor explained
Misunderstood messages

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 PHYSIOLOGICAL BARRIERS
JABATAN TENAGA MANUSIA

oIndividual personal discomfort

oPoor eyesight, hearing difficulties, ill health

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OTHER TYPES OF BARRIERS

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JABATAN TENAGA MANUSIA ACTIVITY
• Question
• You will have to find a video clipping which refers to the barriers of
communication. The video may contain any of the barrier that has
been taught in this lesson. Please upload your video on the site
which will be stated by your teacher.

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JABATAN TENAGA MANUSIA

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 JABATAN TENAGA MANUSIA
KEMENTERIAN SUMBER MANUSIA

THANK YOU

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