Developing Excellent Listening Skills

1. Attention.
Give your full attention to the speaker.
When you are on the phone, just listen.
Give your full attention to the speaker.
2. Focus.
Focus on the speaker and what he or she is
saying. Do not plan what you will say next.
By planning what you’ll say next, you’re
not listening.
3. Let other person finish.
Do not begin talking until the other person
is finished. It’s okay to ask them if they
are done.
Developing Excellent Listening Skills
4. Don’t start.
Don’t start talking immediately. Let the words of the
other person sink in and then think about what you
want to say. There can be silence in conversations.
5. Important points.
When you begin speaking, review the important
points of the speaker. Make sure you heard them
correctly
6. Ask questions.
People love to have others ask them questions.
 Developing Excellent Listening Skills
7. Give feedback.
Let the other person know what you think about their
comments and ideas
8. Be quiet.
Speaking less and listening more is a good thing.
The old saying goes – you have two ears and one
mouth for a reason. Use your ears
9. Other centered.
Life is not all about us. We need to remind ourselves
of this often. Focus on others. What are their
strengths? What can they contribute? And how can I
allow them to be the center of the conversation?
Developing Excellent Listening Skills

10. Let them be the star!

People want to shine. They want to be heard and
to be a star. Let them. We don’t need to shine all
the time. By allowing others the chance to shine –
we develop other leaders and bring out the best in
people.

(Source:Michelle Neujahr)

Knowledge Center,Jindal Stainless Ltd