Professional Documents
Culture Documents
IE Unit 1 Pts
IE Unit 1 Pts
The
Unexpected. This is indeed the Eureka moment where
something unexpected happens that leads to a new product or
service. You weren’t looking for it; the surprise found you! It is by
far, the easiest and simplest source of innovation.
Incongruities. When there is a discrepancy between what is and
what should be, you have an innovation opportunity. It’s that weird
feeling, an incongruity, between expectations and results. It’s a
disruption in the logic or rhythm of a process. It just doesn’t feel
right.
Process Needs. Perhaps there is a bottleneck or a weak link in a
critical process. A substantial (not just a tweak) improvement to the
process leads to innovation. The process innovator is always
searching and saying, “There has to be a better way!”
Service Innovations