Services Blueprint For

JAWED HABIB
Presented by
AYUSHI VISHNOI
MBA21B09
  One Of The Most Popular Salon In India

ABOUT THE  Speciality - Haircuts

SALON Located – Pan India



 Target Customers – People of Tier Two and Tier Three cities

 Prices – Affordable
 Why Jawed Habib?

 Good service quality

 Good ambience
 Friendly staff
 Affordable prices
 Service Blueprint For Jawed Habib
Room, Table, Phone, Computer,
PHYSICAL Phone Computer Payment,
Towels, Hair cut
EVIDENCE Processing
materials

CUSTOMER Consumer calls, A customer Customer Customer checks out

ACTIONS books shows up to an receives haircut and pays, books the Customer leaves
appointment appointment to treatment next appointment
get checked in customer
Line of Interaction

ON-STAGE Receives and

Provides Receives
EMPLOYEE welcomes
Treatment Payment
ACTIONS customer
Line of Visibility
BACKSTAG
Employee relays information Confirms
E
about appointment appointment
EMPLOYEE
ACTIONS
Line of Internal Interaction
Books
SUPPORT Books appointment appointment for
Prepares for haircut
PROCESSES for customer the customer
 What Is Service Blueprint

 Service Blueprint helps in understanding the various interaction the customer

goes through during the course of availing a Service.
 It involves the different points where the customer interact with different
people within an organizations.
 These interactions at different stages between the customer and organization
defines the level of satisfaction a customer has.

Line Of Interaction
 Where the customer interacts
with the salon
 Conversation between the
manager, staff, and
customers
Lines
Line Of Visibility
 The line between the
activities that are visible to
customers and which are
not
 The staff conveying with the
customers
Line Of Internal
Interaction
• The line that helps staff
interact with each other
• Passing information regarding
bills, appointments,
feedback, etc.
 Suggestions

 Work on the waiting arrangements

 Work on Managing Customer Complains
 Conclusion

 The blueprint helps in understanding the quality of service in the Jawed

Habib salon.
 The salon has good quality service but needs to train some staff more to
provide standard service to its customers.
THANK YOU!