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    Customer Service Presentation

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    kheli
    The document discusses the importance of capturing value from customers through good customer service. It notes that it is five times cheaper to retain existing customers than acquire new ones, and losing a customer means losing their lifetime stream of purchases. Creating customer loyalty, superior value, and highly satisfied customers through good service can lead to customers staying loyal and buying more, bringing success.

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    Customer Service Presentation

    Uploaded by

    kheli
    10 views11 pages
    The document discusses the importance of capturing value from customers through good customer service. It notes that it is five times cheaper to retain existing customers than acquire new ones, and losing a customer means losing their lifetime stream of purchases. Creating customer loyalty, superior value, and highly satisfied customers through good service can lead to customers staying loyal and buying more, bringing success.

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    The document discusses the importance of capturing value from customers through good customer service. It notes that it is five times cheaper to retain existing customers than acquire new ones, and losing a customer means losing their lifetime stream of purchases. Creating customer loyalty, superior value, and highly satisfied customers through good service can lead to customers staying loyal and buying more, bringing success.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    10 views11 pages

    Customer Service Presentation

    Uploaded by

    kheli
    The document discusses the importance of capturing value from customers through good customer service. It notes that it is five times cheaper to retain existing customers than acquire new ones, and losing a customer means losing their lifetime stream of purchases. Creating customer loyalty, superior value, and highly satisfied customers through good service can lead to customers staying loyal and buying more, bringing success.

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    © All Rights Reserved
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    of 11

    CAPTURING VALUE

    FROM CUSTOMERS
    GOOD CUSTOMER
    SERVICE
    POINT TO NOTE
    Research has shown that it is five (5)
    times cheaper to keep an existing
    customer than acquire a new one .

    2
    POINT TO NOTE
    Losing a customer means more than just losing
    a single sale – it means losing the entire
    stream of purchases that the customer would

    have made over a lifetime of patronage .

    3
    OUTCOME OF CAPTURING VALUE FROM
    CUSTOMERS

    Creating Creating superior Highly satisfied Customers stay


    Customer Loyalty customer value customers loyal and buy
    and Retention more

    SUCCESS

    4
    CUSTOMER VALUE / IMPORTANCE

    Aim Availability Custom solutions


    The aim of creating customer Suspendisse sit amet ipsum finibus Suspendisse sit amet ipsum finibus
    justo viverra blandit. Ut congue quis justo viverra blandit. Ut congue quis
    value and importance is to tortor eget sodales. Ut fermentum a tortor eget sodales. Ut fermentum a
    create not only customer magna ut eleifend. Integer convallis magna ut eleifend. Integer convallis
    satisfaction but also customer suscipit ante eu varius. Morbi a purus suscipit ante eu varius. Morbi a
    dolor. Suspendi purus dolor. Suspendisse sit amet
    delight.
    ipsum finibus justo viverra blandit.

    Connections Preferred loyalty Economies of scale


    Suspendisse sit amet ipsum finibus programmes Suspendisse sit amet ipsum finibus
    justo viverra blandit. Ut congue quis justo viverra blandit. Ut congue quis
    tortor eget sodales. Ut fermentum a Suspendisse sit amet ipsum finibus tortor eget sodales. Ut fermentum a
    magna ut eleifend. Integer convallis justo viverra blandit. Ut congue quis magna ut eleifend. Integer convallis
    suscipit ante eu varius. Morbi a purus tortor eget sodales. Ut fermentum a suscipit ante eu varius. Morbi a purus
    dolor. Suspendisse sit amet ipsum magna ut eleifend. Integer convallis dolor. Suspendisse sit amet ipsum
    finibus justo viverra blandit. suscipit ante eu varius. Morbi a purus finibus justo viverra blandit.
    dolor. Suspendisse sit amet ipsum
    finibus justo viverra blandit.
    5
    REVENUE MODEL

    Ut fermentum a magna Ut congue quis tortor

    • Lorem ipsum: 10%-17% • Dolor sit amet: 6–9 months

    • Dolor sit amet: 13%-17% • Consectetur: 9–12 months

    • Consectetur: 5%-10% • Adipiscing: immediate

    • Adipiscing: £25 service fee • Etiam aliquet: depends

    • Etiam aliquet: 30%-33%

    6
    SALES FORECAST
    3-YEAR SALES SUMMARY YR1 YR2 YR3

    Total Sales £300,000 £400,000 £500,000

    Average % Commission 12% 12% 12%

    NET PROFIT £36,000 £48,000 £60,000

    Annual Sales & Gross Profit


    500
    450
    400
    350 Total Sales
    300
    Net Profit
    250
    200
    150
    100
    50
    0
    Year 1 Year 2 Year 3
    7
    THE TEAM

    August Bergquist Allan Matson


    Manager Key employee
    Victoria Lindqvist
    Owner
    8
    MAJOR
    COMPETITORS
    Home based
    Lorem ipsum dolor sit amet, consectetur
    adipiscing elit. Etiam aliquet eu mi quis lacinia.

    Online based
    Ut fermentum a magna ut eleifend. Integer
    convallis suscipit ante eu varius. Morbi a purus
    dolor. Suspendisse sit amet ipsum finibus justo
    viverra blandit.

    Discount provider
    Ut congue quis tortor eget sodales. Nulla a erat
    eget nunc hendrerit ultrices eu.

    9
    REQUIRED FUNDING

    DEBT INVESTMENT DEBT INVESTOR

    £XXXXX £XXXXX

    BANK OWNER EQUITY

    £XXXXX £XXXXX

    10
    THANK YOU!
    Mirjam Nilsson
    nilsson@example.com
    6785550100

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