Communication Skills

– Definition
– Process of communication
– The level of communication
– The flow of communication
– Communication network
– The importance of technical Communication
GOVERNMENT ENGINEERING
COLLEGE (AJMER), RAJ.

NAME- SAURABH RATHORE

ROLL NO. 20MBA13
TOPIC - Communication Skills
 Definition
• “Communication is the activity or process of
expressing ideas and feelings or of giving
people information and instructions”
PROCESS OF
COMMUNICATION
 Process of
•
communication
The communication process consist of 5 steps
• Ideation
• Encoding
• Transmission
• Decoding
• Response
 Ideation
• The process of communication
begins with Ideation, which
refers to formation of the idea or
selection of a message to be
communicated.
– It consist of what is to be
communicated and is concerned
with the content of message to
be presented
– Message are generally of two
kind Logical and emotional
– Logical message contains factual
information, while emotional
message consist of feelings and
emotions
 Encoding

• Encoding is the next step in

communication under this,
message are composed of
symbols having translation
of an already conceived idea
by the sender in to the
message appropriate for the
transmission
• Wording of the message
maybe different for different
methods of communication
to be used.
 Transmission
• Transmission refers to the
flow of the message over
the chosen channel
• Transmission confirms the
medium selected during
the process of encoding
and keep
the communication
channel free from
interferences or noise, so
that the message reaches
the receiver without any
disturbances or distraction
 Decoding
• Decoding is the reverse of encoding
it is the process of converting a
message into thoughts by
translating the received message
into an interpreted meaning. It is
important to note that it is the
message that is transferred and not
the meaning

• Effective decoding is very important

for effective communication as any
misinterpretation of a message leads
to communication distortion
 Response
• Response is the last stage of
communication process. It is the
last stage of communication
process. It is the action or
reaction of the receiver to the
message. It helps the sender to
know that the message was
received and understood.
• Response is tus the key to
communication as the effective
communication depends on how
congruent the receivers response
is with the meaning intended by
the sender.
CERTIFICATE