THE

COFFEE
HOUSE
Hello
 MY TEAM

Huỳnh Thị Hồ Thị Phan Hồng Nguyễn Thị

Thu Uyên Trúc Mai Uyên Vy Lan Anh
 STAFF TRAINNING
- Train on basic knowledge of bartending:
o Mixing techniques: shaking, blending,
layering…
o Combine ingredients to suit the taste of the
majority
- Regularly updated to catch up with trends
and favorite beverages of the youth
- Constantly innovating to create new flavors
to attract customers
- How to serve customers: attitude, manners of
 EMPLOYEE
SATISFACTION
- Recognition of employees' efforts:
awarding bonuses, cash, employee
incentive policies such as "Employee
of the month", for instance.
- Create a good working environment
- Listen to feedback from employees
 GOOD CUSTOMER
SERVICE

Securit Competence of Support customers'

y
Using ingredients of clear Friendly, enthusiastic to
staff difficulties
origin, not harmful to health answer questions of
customer
CUSTOMER SATISFACTION
• They are also potential
customers more likely to
purchase in the future and speak
well of The Coffee House to
others.
• Many surveys show that
customers tend to choose The
Coffee House that make them
happy, even if its price is more
expensive than a place that
offers cheap prices but low
quality.
• The Coffee House also
expands its business into
the fields of niche
products and services to
meet increasing needs of
diners.
=> Offer products with
prices from high to medium
=> Diversify the menu
 REPEAT ORDERS
• The Coffee House • Treat every guest the way
know how to provide you want to be treated.
effective and • Updating both positive and
guaranteed services, so negative feedback, and
customers will come being able to take
back to use their appropriate measures to
product or service more address them.
• Give vouchers points card
often in the future and
prefer to buy your The Coffee House.
product over your
competitors.
HIGH SALES AND
PROFITS
• Take customer service as the bottom
line and run promotions.
• Serving consumers directly and without
middlemen by launching app The
Coffee House.
Thank you!
Any questions?