Interpersonal Skills

Content

Interpersonal Skill
Organizational Context
Why interpersonal skills
Interpersonal skills model
Tips to develop good interpersonal skills
Conclusion
What is Interpersonal Skills ?

Interpersonal skills are all about working with other

people.

In a business setting, the term generally refers to an

employee's ability to get along with others while
performing his job

Interpersonal skills are actually characteristic traits

like Manners, attitude, courtesy, habits, behavior and
appearance which helps us to communicate and
maintain relationship with others
Organizational Context

The organizational context of how interpersonal

skills are used can be shown by the vast number
of interpersonal interactions such as:

Meetings Coaching

Delegation Leading

Motivation Problem Solving

Facilitation Selling
Interpersonal skills while working

The success of an organization is dependent upon the

people within it working well together

Internally
In teams
Across teams
Within and between departments and business units
Externally
With suppliers
With Customers
Interpersonal skills while working

Take the relationship viewpoint:

Effective relationships within the organization
Effective relationships with suppliers
Effective relationships with competitors

To gain real competitive advantage through

such relationships in the long term is
dependent upon your level of interpersonal
skills
Why Interpersonal skills needed?
To improve
Relationship
Working
environment
Leadership
skills
Productivity
All round
success
Liking by others
Interpersonal skills model

Leadership skills

Personality development

Interpersonal skills
When & Where Interpersonal Skills
Are Required at work place ?
 While working in groups to form effective
teams
 Socializing at work place
 Presenting your self at work
 Listening & Questioning
 Giving or receiving feedback
 Building & maintaining relationships
TIPS TO DEVELOP GOOD

INTERPERSONAL SKILLS
COMMUNICATE CLEARLY
SMILE
BE APPRECIATIVE
PRACTICE ACTIVE LISTENING
BRING PEOPLE TOGETHER
RESOLVE CONFLICTS
HAVE A SENSE OF HUMOUR
EMPATHY-SEE IT FROM THEIR SIDE
Maintain good emotional balance
Use more ‘ I ’ statements
 Observe

 Feelings

 Thoughts

 Want

 Intention
Conclusion

In today’s business world organizations do not

compete with their products

Organizations compete through using their most

valuable resource, their people, to maximum effect

Interpersonal skills are vital to allow this to happen

Thank you