IT APPLICATIONS IN

MANAGEMENT

Topic- IT in hospitality

PRESENTED BY:
Arushi sharma (13-MBA-22)
Ashima thapa (16-MBA-22)
 I N F O R M AT I O N T E C H N O L O G Y

o Information technology means the technology involving the development,

maintenance, and use of computer systems, software, and networks for the processing
and distribution of data.

o In today's business environment, information technology assists organization to

manage information dynamically and influences business competitiveness through
assisting decision makers to make appropriate decisions.

o IT helps to meet the demands for timely and accurate information by customers
I N F O R M AT I O N T E C H N O L O G Y I N H O S P I TA L I T Y
IND US TRY

● The use of information technology in hospitality industry has grown

very fast over the past 20 years. The hospitality industry was
revolutionized due to advancements in innovation and information
technology.

● Many problems within the hospitality industry were solved as a result

of the IT revolution, Reduce costs, Higher productivity and efficiency,
improved service quality, increased customer satisfaction, better
organizational integration, higher profitability.
IT BASED SYSTEM

Distribution systems

Hotel- facing systems

Guest-facing systems
 DISTRIBUTION SYSTEMS

● A worldwide computerized reservation network used as a single point of access

for reserving airline seats, hotel rooms and other travel related items by travel
agents and online reservation sites Also called as automated reservation system
(ARS) or computerized reservation system (CRS).
● Global distribution system and internet have now become a sort of super market
for linking the buyer and sellers of tourism services.
● Airlines industry created the first Global Distribution System GDS in 1960's for
keeping the track of flight schedules, availability and prices.
● In hospitality industry GDS is natural outlet for online marketing, it maintains the
hotel information, room inventory and rates and also manages the reservation and
cancellation process
FOUR MAJOR GLOBAL DISTRIBUTION SYSTEMS
 H O T E L - FA C I N G S Y S T E M S

Front of House Systems

Such as Property Management Systems
(PMS) & Energy Management Systems
(EMS)

Hotel-facing
Systems
Food & Beverage Systems
Such as Stock Control System, Material
management system, Recipe management
system, Electronic Point Of Sales (EPOS),
 FRONT OF HOUSE SYSTEMS

 Property Management Systems (PMS)

● PMS coordinates the operational functions of front office, sales and planning

● PMS is a computer-based lodging information system that relates to both the front and back office activities.

● These systems helps hotels to automate their processes related to reservations, details about customers, events,
marketing, maintenance and quality management..

● PMS enables hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out,
room assignment, managing room rates, and billing.

● PMS acts as a Room Management Module, which keeps the front office and housekeeping informed about the
status of room. PMS contains the data on each room such as room number, room type, room features and
location.

● Now a days some hotels use Express Check-in process that allows guest to conveniently check in and out without
associate assistance by using a touch screen that interface with the hotel's PMS. After obtaining the check in
details, an electronic room key is encoded and dispensed
 SECURITY
● Security is the one of the highest concerns of guests who visit the hotels.

● Hotel information technology systems includes surveillance systems, Fire

Alarms, Smoke Detectors, Sprinklers, Fire Extinguishers, Luggage Scanner,
Handheld Metal Scanners, Metal Detectors, Hotel Safe Lock etc, helps to
ensure guest's safety.

● Electronic key card offers superior room security, typically do not list hotel
name or room number.so if it lost or stolen, the key is not easily traceable.
Most key card system record every entry in and out of the room.

● Even some hotels use biometric technology such as thumbprint or retina

scan to verify guest's identity
 Energy Management Systems (EMS)

● EMS involves monitoring equipments or procedures in order to

control and regulate the energy consumption in a hotel.

● Using Infrared motion sensors, door contacts detect occupancy to

control the Heating, Ventilating and Air Conditioning systems.

● Turning off the lights when a room is not occupied

 FOOD & BEVERAGE SYSTEMS
● It gives managers a better idea of the flow of food through the restaurant.

● Enables them to plan cash flow and stock control more effectively.

● It provides chefs with a more structured way of planning menus, taking into account nutritional and
financial considerations.

 POS

A Point Of Sale is found in the front of house in a restaurant or a bar. This is where a server physically rings
up a customer's order and the POS records transactions. A POS could be a terminal or tablet, such as an
iPad. Benefits including simplifying the accounting process, easy access to past transactions, faster service,
and informative itemized receipts.
 Guest Management System

● Also known as a reservation system or table management software.

● A front house solution that manages reservations, wait lists, and provides analytics
that help restaurant owners make important restaurant decisions.
● Provides a better guest experience by giving guests accurate wait times and by
providing a convenient method for making reservations.
● Guest management systems offer a consumer app where guests can check wait times
and make their reservations without calling the restaurant.

 Digital Inventory System

● Inventory management systems integrated with the restaurant POS allows you to
control and organize each and every aspect of the stock, maintains a smooth flow of
supply and also helps you boost your overall profit.
 Tabletop Tablet Ordering System

● TOUCHSCREEN MENU
Vivid photos and descriptions enhance
menu browsing, naturally driving upsells.

● ORDER ON-DEMAND
Put the power to order - and reorder - in
their hands with a self-service POS system

● INSTANT PAYMENT
Guests love paying their bill on a secure,
responsive handheld POS machine.
 Kitchen Display System
● A Kitchen Display System (KDS) is found in the back
house of a restaurant and replaces your paper tickets and
kitchen printers.KDS manages food routing, recipe
storage, and holds important kitchen data.
● Benefits of KDS includes organizing your back of
house, improving efficiency, reducing ticket times, and
raising food quality.
 G U E S T- FA C I N G S Y S T E M S
Refer to the technologies used directly by the client within the property and
particularly within the guest room:

● High-speed Wi-Fi
● Express check-in/check-out
● Mobile Concierge
● Self-Service Kiosks
● Thermostat
● Electronic door lock
● HD Television
● Telephone based systems
● In-room refreshment systems
● in-room alarm clock
M O B I L E T E C H N O L O G Y T O S E RV E
CUSTOMERS BETTER
 Mobile check-in/check-out is perhaps the biggest trend regarding mobile in the hotel
industry

 Smartphone Keys
Smartphones are even being used in place of room keys

 Complete Room Control

● Shutting the curtains in the room
● Turning down the lights
● Adjusting the thermostat
● Changing the TV channel
● Activating the lifts
● Getting access to local information
● Ordering room service
THANK YOU