THE

WORKPLACE
TEAM
Workplace team –
a group of employees who
are working together on either
a temporary or a permanent
basis to achieve a common
objective.
Why are workplace teams important?

1.Feeling of belonging
2.Ability to accomplish more 
3.Improved innovation
Three common types
of workplace teams
1. Functional or
Departmental
>>groups of people come
from the same work area or
department
2.Cross-functional
>>Groups of people who are pulled
together from across departments or
job functions to deal with a specific
product, issue, customer problem, or
to improve a particular process are
cross-functional teams
Self-Managing Teams
>>Groups of people who
gradually assume
responsibility for self-
direction in all aspects
of work
5 STAGES OF
WORKPLACE
TEAMS
 Here are the five main stages of how
workplace teams form and operate:
Stage one: Training
Stage two: Defining
Stage three: Recognizing
Stage four: Performing
Stage five: Ending
Benefits of High-Performing Workplace
Teams
a. Reduce conflict and minimize failure
b. Improve productivity and
performance
c. Deliver results on time and on budget
d. Boost workforce engagement, morale
and commitment
CUSTOMER
SATISFACTION
Customer satisfaction
>>is ameasure of how well a
company's products, services, and
overall customer experience meet
customer expectations. It reflects your
business' health by showing how well
your products or services resonate
with buyers.
Ways to Increase Customer Satisfaction
Understand your customers
Create a customer-centric culture
Put yourself in the customer's shoes
Lead with empathy, always
Always ask for feedback
Act on customer feedback
Give your support teams everything they need to
succeed
Respond to customer reviews.
4 LEVEL OF CUSTOMER
SATISFACTION
Level One:
Meeting Customer Expectations 
Level Two:
Surpassing Customer Expectations
Level Three:
Delighting your Customers 
Level Four:
Amazing your Customers 
 Why Customer Satisfaction Is
Important???

1. It helps you make smarter

marketing decisions.
2. It makes you stand out among
the competition.
 Why Customer Satisfaction Is
Important???
3. It prevents your customers from
churning.
4. It prompts word-of-mouth
referrals.
5. It helps you identify areas of
improvement.
EMPLOYEES
SATISFACTION
Employee satisfaction
>> is the extent to which employees
are happy or content with their jobs
and work environment. It is the level
of happiness or contentment an
employee feels for his/her job. It is
also an essential aspect of any
business or organization.
 TYPES OF EMPLOYEES
SATISFACTION
Remuneration Teamwork
Stress Employee experience
Leadership Company culture
Management Work-life
 9 Best Practices to Keep Employee
Satisfaction High
1. A Positive Work Environment
>>It is the overall experience an employee shares
with his/her co-workers, immediate supervisors, and
company culture.
Create a positive work environment through-
• Open communication
• Building trust
• Building healthy work relationships
• Listening and promoting equal opportunities
2. Feedback
 >>>Lack of employee feedback makes
the employees unsure about the work and
effort they are putting. 
3. Rewards and Recognition
>>>Appreciating and recognizing
employees from time to time keeps
employees motivated.
4. Work-life Balance and Employee Satisfaction
>>>Work-life balance helps employees to
balance their professional and personal lives. 
5. Involve and Engage your Employees
The best way to encourage employees is to make
them fully involved,to hear them out in need, and
to make them realize that they are equally
important, and their contribution and hard work
are always appreciated.
6. Develop Employee Skills
>>>Helping employees develop their
skill sets is also one of the attributes of
employee satisfaction and give your
employees room for developing their
skills, it boosts their job satisfaction and
increases work efficiency.
7. Evaluate and Measure Employee
Satisfaction
>>>This could be very effective to know
about employee dissatisfaction and its attributes.
Management would this way see if they are
satisfied with their jobs. 
8. Employee Well-being
>>>Employees who are healthy and stress-free have
better productivity and a greater sense of responsibility
towards their job.
 9. Clearly defined Goals and Objectives
>>>Your team needs directions
throughout their work-life cycle.
Reasons for Employee Dissatisfaction
Low compensation
Lack of Career growth
Poor Management
Poor Relation with Co-workers and Managers
Lack of Appreciation and Recognition
Poor Work-Life Balance
Why is employee satisfaction important?
>>>Employees are more likely to be
satisfied if there's respectful treatment at all
levels, competitive compensation, excellent
benefits, job security, and established trust.
They tend to have higher engagement
scores when they are confident about
meeting work goals and are determined to
do so
THANK YOU VERY
MUCH FOR LISTENING