Parkway Hospitals Singapore

Company & Program introduction

 We employ
Company
Introduction
35,000 Parkway Pantai is one of Asia’s largest integrated private
healthcare groups operating in Singapore. For over 40
employees worldwide years, its Mount Elizabeth, Gleneagles and Parkway
brands have established themselves as the region’s best
known brands in private healthcare, synonymous with
best-in-class patient experience and outcomes

MISSION
To make a difference in people’s lives through
excellent patient care
Global Footprint

Beijing
ParkwayHealth Medical Centre (2 clinics)

Shanghai
Shanghai International Medical Centre
BULGARIA ParkwayHealth Medical Centre (6 clinics)
MACEDONIA
SuZhou
TURKEY IRAQ
ParkwayHealth Medical Centre (2 clinics)
Yangon
Hospital (opening Chengdu
in 2020) CHINA ParkwayHealth Chengdu Hospital

UAE
Abu Dhabi Hong Kong
Danat Al-Emarat Women INDIA MYANMAR Gleneagles Hong Kong Hospital
and Children’s Hospital ParkwayHealth Medical Centre
Hyderabad
Continental Hospitals
Apollo Gleneagles
PET- CT Centre MALAYSIA
Global Hospital Pantai Hospital Klang
Pantai Hospital Kuala Lumpur
Bangalore Pantai Hospital Manjung
Global Hospital Pantai Hospital Penang
Pantai Hospital Sungai Pentani
SINGAPORE
Mumbai Twin Towers Medical Centre
Pantai Integrated Rehab
Mount Elizabeth Hospital
Gleneagles Hospital
Global Hospital
Pantai Premier Pathology
Gleneagles Kota Kinabalu
(Orchard)
Gleneagles Kuala Lumpur
Mount Elizabeth Hospital
Chennai Gleneagles Medini
Global Hospital Gleneagles Penang
(Novena)
Kolkata
Pantai Hospital Ampang
Pantai Hospital Ayer Keroh
Gleneagles Hospital
Apollo Gleneagles Hospital Pantai Hospital Batu Pahat
Pantai Hospital Cheras
Parkway East Hospital
Pantai Hospital Ipoh
Singapore Medical

1st in Asia, 6th in the world Medicine Advantage

Medical System • Drugs approved by the U.S. FDA
(FDA) will be available soon in
• Ranked 1st in Asia and 6th in the
Singapore without the need to long
world by World Health Organization
clinical trials
(WHO) and Bloomberg

Healthcare Services
Medical Standard
• Highly skilled healthcare staff and patient
• 13 medical institutions received JCI quality privacy
certification in Singapore, 1/3 of Asia • Doctors graduated and trained in the
• Singapore has the most secure blood supply world's top medical institutions
service in the world

Why Singapore?
Social Environment
• Singapore has been consistently rated as
• The political situation is stable and efficient. "the best medical destination in Asia"
• The public transportation is very convenient, the distance
between the airport to the hospital is within 30-45 minutes
• The cost of accommodation is lower than the United States and
Japan
Singapore Medical
1,400
specialists

Mount Elizabeth Hospital 100%

Mount
For 40 years, withElizabeth
its excellent medical team and Team-based senior
advanced medical technology, Mount Elizabeth
Hospital
Orchard Hospital has won the trust of patients around
multi-specialty
approach
experienced
the world. enabling rapid specialists,
response no junior
Mount Elizabeth Novena Hospital
doctors
Mount Elizabeth
To provide patients with more convenient and
Novena Hospital
extensive quality medical services, this hospital is based Top Clinical
on the Mount Elizabeth Hospital on Orchard Road
Capabilities

Gleneagles Hospital Singapore

Gleneagles
Complete tertiary hospital, Hospital
including oncology, Trained in 70% with
Singapore
cardiology, general surgery, gastroenterology,
orthopedics & sports medicine and O&G
top sub-
institutions specialization

Parkway East Hospital Latest

Parkway
A full range of clinicalEast
specialties and specialists, equipment,
Hospital
including O&G, general surgery, orthopedics, ENT
and ophthalmology.
techniques
& treatment
 Parkway Medical Concierge
Access quality care at 4 Hospitals in Singapore

PMC Benefit

345 beds Mount Elizabeth Mount Elizabeth 333 beds

Hospital Novena Hospital Principal clinical capabilities: Cardiology,
Principal clinical capabilities: Cardiology,
Cardiothoracic, Medical Oncology. ENT, Head & Neck Surgery.

Model for regional hospitals in standard Dedicated Eye Day Ward, and Gamma
of care Knife Centre.

Located in the heart of Orchard close to “Hospitel” concept to appeal to the five
amenities senses

257 beds
Gleneagles Hospital Parkway East Hospital
113 beds
Principal clinical capabilities: Living
Principal clinical capabilities: General
Donor Liver Transplant, ICU Critical
Surgery, Obstetrics & Gynaecology.
Care.
Only private hospital
Dedicated Endoscopy Centre with VIP
in the east
rooms
Designed to model a home-like
The “Gleneagles Touch”
environment
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 Clinical General Surgery
Bones (Orthopaedics) • Breast Surgery Kidneys (Renal Medicine)
Services • Ankle & Foot Surgery
• Hand & Wrist Surgery
• Colorectal Surgery
• Head and Neck Surgery
• End-Stage Kidney Disease
• Glomerulonephritis
• Hip Surgery • Hepatobiliary and Pancreatic Surgery • Kidney Cancer
SPECIALTIES • Knee Surgery • Minimally Invasive Surgery • Kidney Failure
• Musculoskeletal Tumour • Robotic Surgery • Kidney Stones
•Anaesthesiology • Occupational Medicine • Shoulder & Elbow Surgery • Upper Gastrointestinal Surgery • Polycystic Kidney Disease
• Dentistry • Pathology • Spine Surgery • Vascular Surgery Lungs (Respiratory Medicine)
• Dermatology • Plastic Surgery • Sports Medicine Heart & Vascular (Cardiovascular) • Asthma
• Diagnostic Radiology • Psychiatry Brain & Nerves (Neurology) • Catheter Ablation for • Chronic Obstructive Pulmonary Diseases (COPD)
• Emergency Medicine • Public Health Medicine • Brain Aneurysm Atrial Fibrillation • Lung Cancer
• Geriatric Medicine • Rehabilitation Medicine • Brain Tumor • Pneumonia
• Coronary Artery Bypass Grafting (CABG)
• Infectious Diseases • Rheumatology • Neuro Surgery • Tuberculosis
• Internal Medicine • Therapeutic Radiology • Heart Valve Repair/ Replacement Surgery
• Stereotactic Radiosurgery Paediatrics
• Nuclear Medicine • Left Ventricular Assist Device (LVAD)
• Sleep Disorders • Child Development
• Pacemaker Implantation
Cancer (Oncology) • Paediatric Cardiology
• Haematology
• Paediatric/Congenital Heart Repair Surgery
• Paediatric ENT
• Medical Oncology • Percutaneous Transluminal • Paediatric General Surgery
• Radiation Oncology Coronary Angioplasty • Paediatric Medicine
Transplant & Cellular Therapy • Surgical Oncology • Surgery for Heart Failure • Paediatric Oncology
• Cadaveric Liver Transplant Ear, Nose & Throat • Thoracic Aortic Vascular Surgery • Paediatric Ophthalmology
• Complicated Kidney Transplant (Otorhinolaryngology) and Endovascular Aneurysm Repair • Paediatric Orthopaedics
• Complicated Liver Transplant • Balloon Sinuplasty • Transcatheter Aortic Valve Stomach & Digestive System
• Kidney Sparing Surgery • Cochlear Implantation Replacement/Implantation (TAVR/TAVI) (Gastroenterology)
• Living Donor Kidney Transplant • Head & Neck Surgery Hormone Disorder (Endocrinology) • Colorectal Cancer
• Living Donor Liver Transplant • Laryngea Surgery • Adrenal disorder • Gallstones
• Split-Liver Transplant • Parotid Surgery • Diabetes • Gastritis
• Stem Cell Transplant • Submandibular Gland Surgery • High Cholesterol • Gastro-Oesophageal Reflux Diseases (GERD)
Women • Thyroid Surgery • Obesity • Hepatitis (A,B,C)
(Obstetrics & Gynaecology) Eyes (Ophthalmology) • Osteoporosis • Inflammatory Bowel Diseases
• Amblyopia (Lazy Eye) • Thyroid disorder • Irritable Bowel Syndrome
• Cystectomy (Ovarian Cyst Removal)
• Cataracts Urinary & Reproductive System • Liver Cirrhosis
• Hysterectomy (Womb Removal)
• Cornea Transplant • Pancreatic Cancer
• Myomectomy (Fibroid Removal)
(Artificial and Conventional)
(Urology)
• Peptic Ulcers
• Neonatology (Pregnancy) • Glaucoma
• Greenlight Laser Therapy
• Stomach Cancer
• Oophorectomy (Removal of the Ovaries) • Kidney Surgery and Transplant
• Neuro-ophthalmology
• Pelvic Floor Reconstruction & • Prostate Surgery
• Refractive Surgery (LASIK)
Incontinence Surgery • Transurethral Resection of
Prostate (TURP)
• Urinary incontinence
 WORLD
TALENTS
under one roof

Graduate Postgraduate

Scholarship
Pioneering Clinical & Awards

Mount Elizabeth Hospital and Gleneagles

Hospital Singapore accredited by Joint Mount Elizabeth Hospitals
Committee International (JCI). Achieved the “Hospital of the Year in Asia Pacific”
‘Gold Seal’ of Approval for international Mount Elizabeth Novena “Hospital of Year in Singapore”
quality standards for patient care and Hospital accredited by Joint “Cardiology Service Provider”
organization management. Commission International “ Neurology Service Provider”
“Oncology Service Provider”
(JCI).
Parkway East Hospital Gleneagles Hospital Singapore
Mount Elizabeth “Orthopedics Service Provider”
accredited by Joint “Pediatric Service Provider”
Commission Novena Hospital
“Transplant Service Provider”
International (JCI). opened “Oncology Service Provider”

2001 2002 2008 2011 2016 2018

2006
FIRST in Asia
• To use limb-lengthening
technology
FIRST in Asia
• To perform combined
heart and liver transplant
• Over 250 cases of Living
Donor Liver Transplants
(LDLT) since inception
in 2002
2007 2012 2013 2017
FIRST in South East Asia Mount Elizabeth Hospitals
•To offer the In-Space “Hospital of the Year in Asia Pacific”
FIRST in South East Asia Percutaneous Interspinous “Hospital of Year in Singapore”
• To offer robotic surgery for Distraction Device “Cardiology Service Provider”
Gynecological Cancers Mount Elizabeth Hospitals “Neurology Service Provider”
“Hospital of the Year in Asia Pacific” “Oncology Service Provider”
Best in Class to Ground “Cardiology Service Provider” “ENT Service Provider”
Breaking Procedures “Gastroenterology Service Provider”
Gleneagles Hospital Singapore
• Highest volume Left Ventricular “Hospital of Year in Singapore” Gleneagles Hospital Singapore
Assist Device (LVAD) team in “Orthopedics Service Provider” “Transplant Service Provider”
“SMART Hospital of the Year”
Asia
• Highest private hospital caseload
in Asia
Parkway Hospitals Singapore
Advance Cancer
Cutting Edge Management Patient
Surgery
Experience

Transplant Services &

Critical Care

 TrueBeam STX
 Hybrid OT  Novalis®Radiosurgery  100% single-bedded rooms -
 Implantation of Mechanical Heart for heart  Gamma Knife System. minimise cross infection,
failure (LVAD) maximise patients’ comfort
(Only available in MNH.)
 Chronic Total Occlusion (CTO) for the
 Highly-trained team
coronary arteries  Stem Cell Transplant  PET-MR to enhance detection experienced in care of foreign
 WATCHMAN Left Atrial Appendage Closure of tumors patients
Device  Living Donor Liver/kidney
 24 hour concierge services
 Breast Cancer Surgery & Reconstruction Transplant  Targeted therapeutics and new
 • ABO-Incompatible Transplant
Single incision surgery oncology drugs  24-hour medical evacuation
• HLA-antibody Incompatibility
 Minimally invasive spine surgery and A&E service
Transplant
 Neuroblastoma ( Pediatric ) • Robotic Partial Nephrectomy
 Radiation therapy
• Laparoscopic Radical
 Rhabdomyosarcoma ( Pediatric ) Chemotherapy
Nephrectomy
• Kidney Sparing Surgery Targeted therapy
Robotic Surgery • Split-Liver Transplant
Immunotherapy
- Makoplasty
- Da Vinci® Surgical system  IBM Watson Artificial Intelligence
- Minimally Invasive Surgery Platform Clinical Trials
World-class service

Single Signature Room

28m2

Single Room
28m2
World-class service

Junior Suite
58m2 – 88m2
World-class Service

Regal Suites
-Presidential Suite
-Chairman Suite
-Royal Suite
158m2 – 180m2
ROOM RATE
World-class Care

Medical Evacuation Services

Air & Land Evacuation

• One-stop “bed-to-bed” air/land medical transport and repatriation services

• Seamless co-ordination of all travel logistics

• 24x7 Parkway care agents to provide best options within shortest time span
possible

• Experienced in-flight critical care team tailored for individual requirements

• Supported by network of senior specialists and strong ICU nursing team

World-class Care

Medical Evacuation Services

Case study: Jakarta to Singapore
Evacuated
stroke patient
from Jakarta to receive
treatment in Singapore

Patient Son-in-law Care plan Teams Air ambulance Patient in Full recovery
suffered stroke called Parkway proposed activated took off Singapore in Parkway
in Jakarta Hotline Hospital

Elderly patient Requested for Care plan Air and ground Parkway Rushed to Seamless,
with pre- medical and quotation ambulances, medical team Mount worry-free
existing evacuation provided to medical team and Elizabeth experience
medical family. and equipment, equipment Hospital by for family
conditions including onboard Parkway
airport ground
clearances ambulance

9.00AM 10.00AM 2.00PM 5.00PM

From first call to operating theatre in 8 hours
 Cost Optimization

Price Assurance Program

Managing your hospital & professional fees

• Ensure adherence to agreed price ranges

with Customer Trusted Service (CTS)

• Further incorporates a billing methodology

that stipulates charging for multiple
procedures and/or multiple doctors

• Over 600 doctors across 32 specialties

Parkway Medical Concierge (PMC)

© All Rights Reserved

Confidential information
Confidential information for
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discussion and
and deliberation.
deliberation. This
This material
material contains
contains sensitive
sensitive and
and confidential
confidential information
information belonging
belonging to
to
Parkway
Parkway Pantai
Pantai Limited
Limited and
and its
its group
group of
of companies,
companies, dissemination
dissemination and
and disclosure
disclosure of
of which
which to
to any
any other
other persons,
persons, whether
whether natural
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or
corporate,
corporate, is
is strictly
strictly forbidden.
forbidden. No
No part
part of
of this
this material
material may
may bebe reproduced
reproduced or
or transmitted
transmitted in
in any
any form
form or
or medium
medium toto persons
persons not
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expressly authorised by Parkway Pantai Limited as permitted recipients.
expressly authorised by Parkway Pantai Limited as permitted recipients.
Parkway Medical Concierge
Unparalleled Client Medical Support

PMC PROVIDES YOU:

1. Foremost access to comprehensive medical services
from Parkway Hospitals Singapore

2. Support for providing exceptional service,

convenience and care for your clients

3. Resources for personalized client servicing that is

differentiated from other Agents

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Parkway Medical Concierge
Preferred Partner of Prudential

BACKGROUND FOR PARTNERSHIP

Helping you help clients with Excellence

Manage Supports Enable

Customer Agents in Agents to
Expectations Providing Increase
on Health Value Added Sales & Client
Insurance Services Satisfaction

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 Parkway Medical Concierge
Helping you service your clients with confidence
PMC Benefit Premium medical service at your fingertips 24/7
1 2 3

No third party fees Appointments booked within Referral to relevant senior

45 minutes* specialists
4 5 6

Billing and financial Direct admission, Evacuation & repatriation

enquiries Pre-hospitalization assistance assistance

7 8 9

Travel related Translation & interpreter Assistance to expedite

assistance service* reimbursement claim
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PMN PRUDENTIAL BENEFITS :
1. Guaranteed room availibilty (free room upgrade)
By giving Patient a better room (up to Single room) if a patient unable to get a room within their benefit limit due to room availibilty.

2. No Excess for Room and Board + Daily Treatment Fee

Excess means the difference between the room cost of each patient and each patients daily room and board limit which is specified in insurance
plan. Excess is only applicable if the room cost is higher amount than an Patients daily room and board limit.

3. Provide International Patients Services HelpDesk in Hospitals

To assist Prudential Customers for any insurance related enquiries during hospitalization in Hospitals.

4. Souvenirs Packed
Giving Souvenirs Packed ( Neck Pillow, Meals Voucher, Massage Voucher, some brochure ) to Patient who already covered by Admedika -
Prudential LOG.

5. Activate Concierge Services through PPAC – Jakarta, at least 2 days prior appointment.
 Doctors reccomendation
 Assisting appointment
 Translator (only during business days)
 Airport Picked up services
 In room and dischargeprocess (only during business days)
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 Parkway Medical Concierge
Dedicated Hotline and WhatsApp
PMC Benefit
3 Easy Steps to Make an Appointment

WhatsApp or Call Medical appointment Forward

08111 466 908 will be arranged within appointment
for enquiries and 45 minutes* and confirmation to
appointments confirmation will be your client
for your client sent to
your phone

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 Parkway Medical Concierge
Secure an appointment with ease
PMC Benefit

HELPING YOU SPEED UP THE PROCESS

Simply provide the following information to Parkway Medical Concierge:

1. Name of Patient
2. Gender
3. Date of Birth
4. Passport
5. Admission Date
6. Diagnose (If any)
7. Doctors Name (if any)

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 Parkway Medical Concierge
Supporting you round the clock
PMC Benefit

ADDRESS:
TAMARA CENTRE SUITE 908
JL. JEND.SUDIRMAN KAV 24
JAKARTA

24-HOURS PHONE/WHATSAPP LINE:

08111-466-908
EMAIL:
jakarta@parkway.co.id

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PARKWAY MEDICAL CONCIERGE
24/7 HOTLINE
08111 466 908
THANK YOU

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