Tractors Nepal Pvt. LTD.

Nepalgunj CI BUSINESS

SAROJ KUMAR
MAHATO
 Service Vision

TNPL is committed to achieve constant customer delight

through service excellence by being responsive, innovative,
leveraging technology and creating value for
our customers.

2
 TNPL Foot Print

TOTAL
Nepalgunj Branch Population Warranty CVA REVENUE CVA Warranty/CVA OOF Customer
SURESH 23 2 1 3 3

SHATISH 22 1 3 4 5

AYUSH 22 1 2 3 6

SUMAN 22 1 3 3 7

HIRA 20 2 1 3 4

Total 109 6 10  16 25

 OOF CUSTOMER
S.N. Equipment S.N. Model SP-Name Name of CSE contact number

1 RDZ10009 320D2 Badaila Construction Suman Raut 9848728172

2 RDZ10265 320D2 Bhumika Construction Suman Raut 9858421694
3 RDZ10636 320D2 Chandra Nirman Sewa Ayush Khanal 9860628515
4 FEY01457 323D3 Devsthal Nirman Sewa shatish yadav 9845982960
5 FEY00379 323D3 Elegant Construction Pvt.Ltd Ayush Khanal 9868188711
6 DNP00833 320D2 J.K. Builders Ayush Khanal 9802525019
7 RDZ10399 320D2 Jasling Nirman Sewa Suman Raut 9851011518
8 RDZ10418 320D2 Jasling Nirman Sewa Suman Raut 9851011518
9 RDZ10593 320D2 Kalika Construction Group & Suppliers Pvt. Ltd. Suman Raut 9858421838
10 RDZ10188 320D2 Lamigada Nirman sewa Hira Bisankhe 9868501272
11 RDZ10182 320D2 L.P.G Engineering & Construction Pvt. Ltd Suresh Chaudhary 9745708226
12 RDZ10191 320D2 Mahat and Budhathoki Construction Pvt Ltd Ayush Khanal 9858045567
13 RDZ10247 320D2 Mansing Construction And Equipment Pvt.Ltd Suresh Chaudhary 9864867712
14 FEY10214 323D3 Mansing Construction And Equipment Pvt.Ltd Suresh Chaudhary 9864867712
15 FEY00293 323D3 Mission Nepal Construction Pvt. Ltd. Ayush Khanal 9851099424
16 FEY01336 323D3 N.M.P Nirman Sewa Pvt. Ltd shatish yadav 9858076778
17 RDZ10597 320D2 Ojaswi Construction Pvt.Ltd. Suman Raut 9848770857
18 DNP00356 320D2 PS Construction Doti Suman Raut 9841273371
19 YBK00200 320D2 Siddhakali Power Ltd. (Palanchowk Bhagwati Construction Pvt.Ltd) Hira Bisankhe 9801244236
20 RDZ10223 320D2 Prithivi Nirman Sewa shatish yadav  
21 RDZ10374 320D2 Prithivi Nirman Sewa shatish yadav  
22 FAL02154 320D Shajendreshwor Nirman P. Ltd. Hira Bisankhe 9858421178
23 RDZ10246 320D2 Shikhar Gurbhakot Nirman shatish yadav 9868063477
24 FEY10215 323D3 Sahelesh Suppliers and Construction Pvt. Ltd Hira Bisankhe 9858023131
25 RDZ10377 320D2 TNS Construction Ayush Khanal 9814541343
 SERVICE KPI OF NEPALGUNJ
BRANCH

Row Labels Average of ART(Hrs) Average of MTTR(Hrs)

Nepalgunj 24.84 49.60

 Business Performance YTD JAN to DEC - 2022
BP - NPR Lacs Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YDT

Target -2022
34.07 32.53 35.25 31.32 29.68 30.72 21.35 22.60 31.93 25.13 34.35 45.21 374.13
CI Parts Ach-2022
Business 10.89 13.07 32.96 21.92 11.61 21.79 17.98 16.34 4.78 11.74 14.59 25.34 203.01

%Ach -2022
31.96 40.18 93.50 69.54 39.12 70.93 84.21 72.3 14.97 46.71 42.47 56.80 54.26

Service Business
BP - NPR Lacs Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YDT

Target -2022 5.21 3.65 5.00 4.19 4.19 5.38

3.57 3.52 5.17 4.52 3.90 4.12 52.42
CI Service
Business Ach-2022
0.8 3.25 0.88 0.59 1.58 3.83 3.62 -- -- 7.53 3.38 25.46
% Ach 2022 22.4 92.32 17.02 13.05 40.5 0 73.51 99.17 -- -- 179.71 62.82 48.56
 Service KPI Jan-Dec
SERVICE KPI Dashboard - TNPL Construction (CI) 2022 NPJ
NPJ-YTD
Category Sub-Segment Metrics Working base UNIT TARGET JAN FEB MARCH April May June July August September October November December

% of segment utilizing Standard Jobs WO closed with std jobs/ Total WO closed % > 45% 53.0% 64.3% 53.33% 80.56% 76.16% 60.71% 34.38% 80.00% 66.67% 53.13% 50.00% 56.06% 60.7%

No.of days required by SPC to close an

Ave. Last labor to WO Close open WO after last labour day (all work is Days <5D 4.77 4.63 4.18 4.43 4.43 3.41 4.23 3.43 3.67 4.33 4.00 4.38 4.16
done)

(Billable WIP hrs / Billable WIP hrs already

WIP Days
invoiced)
Days < 15 D 9.01 12.63 10.70 11.62 11.20 12.08 10.39 10.67 11.10 11.37 11.81 11.01 11.13

Total expenses of REDO jobs / Total Sales

REDO exp. % to Total Sales (Parts + Labour) % < 2% 0.0% 0.0% 0.00% 0.0% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% 0.00%

Total Billable hrs / Maximum Available

Labour Utilization
Official Working hrs.
% > 90% 52.4% 85.3% 91.39% 78.20% 50.36% 63.53% 70.76% 50.56% 62.79% 53.70% 79.04% 94.64% 69.39%

Total Billable hrs / (Total Serv hrs - Allowed

Efficiency
Technician Productivity
hrs)
% > 85% 48.6% 71.3% 73.07% 67.90% 45.59% 53.07% 57.75% 44.72% 55.99% 50.08% 69.65% 75.59% 59.44%

Total no. of calls attended / no. of working

Calls per Tech./ month days Calls > 12no 7.70 7.50 8.30 7.30 5.50 5.30 4.20 3.60 5.40 3.20 7.00 8.00 6.08

P TA1 Inspection/month Total no.of TA1 inspection calls in a month Calls                   14.00 4.00 22.00 36.00 19.00
R
O
D (OOF Machines) - untouched in last three
U % Untouch Machines
months
% < 20% 58.0% 47.0% 57.0% 53.00% 50.00% 46.00% 50.00% 53.0% 62.00% 58.00% 60.00% 56.00% 54.17%
C
T % CVA Coverage Total CSA / (Total M/c Popln.) % > 25% 19.4% 21.4% 19.80% 16.20% 15.50% 15.20% 16.80% 17.7% 14.50% 13.60% 15.30% 14.70% 16.68%
S
U
Total Revenue CSA / (Total out of
P % CVA Coverage - Revenue
Warranty M/c Popln.)
% > 20% 5.0% 7.0% 7.00% 6.00% 6.00% 6.00% 8.00% 7.0% 7.00% 7.00% 9.00% 10.00% 7.08%
P
O
R CSA renewed within 60 days of Expiry /
% CVA Renewal Total CSA expired. % > 60% 0.0% 0.0% 0.0% 0.0% 0.0% 0.00% 0.00% 50.0% 0.00% 0.00% 0.00% 0.00% 4.17%
T
-
CI  NLS -TSP Based on Calls for Closure Feedback + TSP % > 60% 60.0% 75.0% 66.67% 78.57% 70.00% 42.86% 66.67% 50.00% 62.50% 40.00% 81.82% 82.35% 64.7%

  NLS- Sample Size Based on Calls for Closure Feedback + TSP nos                     5.00 11.00 17.00 11.00

NLS Alert Call Closure Efficiency % call closure within 15days of Call date % > 90% 100.0% 100.0% 100.0% 100.0% 100.0% 66.67% NA 100.0% NA 100.0% 100.00% NA 96.3%

Time taken to repair a b/d m/c after its call

MTTR
regn.
Hrs < 72 H 47.76 45.08 77.60 38.08 36.63 56.14 85.86 39.16 26.38 49.22 46.35 46.91 49.60
Customer Satisfaction
Time taken by Engr to touch the m/c after
ART
call regn.
Hrs < 48 H 26.07 33.29 30.81 26.58 18.04 33.87 31.32 22.21 15.60 17.83 21.70 20.73 24.84

Warranty Excellence   Std. GOLD                         #DIV/0!

ART-MTTR against total number of calls in

  NO.OF CALLS a month Calls                     16.00 31.00 36.00 27.67

Total Machine Population Total no. of Machines nos Total 103 103 106 105 110 112 113 113 110 110 111 109 109
Population
Count
Warranty machine Count No. of Machines running under Warranty nos Total 16 16 15 11 10 11 11 13 9 8 7 6 6
 KPI DETAILS OF CSE

Row Labels Average of Standard Job Segments Utilization %
CMS
62.8%

Nepalgunj Service
60.7%

Row Labels Average of Utilization % Average of Productivity %

Construction 69.39% 64%

NP Nepal  Nepalgunj 59.44% 64.00%

 CVA POSITIVE CUSTOMER LIST
S.N. Machine S.N. Model Customer CSE Contact Number Remarks

1 FEY00510 323D3 Krishnasar Construction Pvt. Ltd. (Amrit Construction Pvt. Ltd.) Ayush Khanal 9810871022 Positive for CVA
2 RDZ10398 320D2 Batas tractors Pvt. Ltd (Mack Const) Suresh Chaudhary 9841759298 Positive for CVA
3 FEY10294 323D3 Big B and Company Pvt Ltd. Suman Raut 9851163975 Positive for CVA
4 FEY00387 323D3 Badimalika Nirman Sewa Satish Yadav 9858054213 Positive for CVA
5 FEY01478 323D3 Badimalika Nirman Sewa Satish Yadav 9858054213 Positive for CVA
6 FEY00431 323D3 B.S. Construction Suman Raut 9858489073 Positive for CVA
7 FEY10480 323D3 Bharat Nirman Sewa Ayush Khanal 9858052140 Positive for CVA
8 FEY10252 323D3 DineshChandra/Kalika JV Suman Raut 9801202053 Positive for CVA
9 FEY10253 323D3 DineshChandra/Kalika JV Suman Raut 9801202053 Positive for CVA
10 RDZ10851 320D2 Gaurigoma Nirman Sewa Suresh Chaudhary 9851145275 Positive for CVA
11 FEY01248 323D3 Gaurigoma Nirman Sewa Suresh Chaudhary 9851145275 Positive for CVA
12 RDZ10538 320D2 HBK Construction Pvt. Ltd Suresh Chaudhary 9858048650 Positive for CVA
13 RDZ10625 320D2 Himal Construction Pvt .Ltd Suresh Chaudhary 9851275926 Positive for CVA
14 RDZ10627 320D2 Hamal Construction Pvt.Ltd Suresh Chaudhary 9847844110 Positive for CVA
15 FEY01315 323D3 Himal Nirman Sewa Suresh Chaudhary 9858066329 Positive for CVA
16 FEY00333 323D3 Janapriya Construction Pvt.Ltd Suresh Chaudhary 9857822200 Positive for CVA
17 FEY10423 323D3 Jay Nirmal Nirman Sewa Pvt. Ltd. Hira Bisankhe 9812515693 Positive for CVA
18 FEY01476 323D3 Laxmi J.M Nirman Sewa Suresh Chaudhary 9851150672 Positive for CVA
19 FEY01489 323D3 L.G Nirman Sewa Ayush Khanal 9858048001 Positive for CVA
20 YBK00216 320D2 Manakamna Nirman Sewa Suman Raut 9867941286 Positive for CVA
21 RDZ10332 320D2 Manakamna Nirman Sewa Suman Raut 9867941286 Positive for CVA
22 RDZ10539 320D2 Mahat and Budhathoki Construction Pvt Ltd Satish Yadav 9809808742 Positive for CVA
23 FEY00437 323D3 Mahat and Budhathoki Construction Pvt Ltd Satish Yadav 9864721515 Positive for CVA
24 FEY00388 323D3 Mudkechula Gaupalika Ayush Khanal 9840065214 Positive for CVA
25 RDZ10294 320D2 Om Baijanath Builders Pvt. Ltd. Satish Yadav 9749452175 Positive for CVA
26 RDZ10834 320D2 R.G.S.H Construction (unite construction) Satish Yadav 9858058520 Positive for CVA
27 FEY00294 323D3 Royal Nirman Sewa & Suppliers PVT. LTD. Suresh Chaudhary 9858045160 Positive for CVA
28 DNP00837 320D2 Santosh Nirman Sewa Suresh Chaudhary 9868117209 Positive for CVA
29 FEY01335 323D3 Santosh Nirman Sewa Suresh Chaudhary 9858080182 Positive for CVA
30 FEY01475 323D3 Santosh Nirman Sewa Suresh Chaudhary 9858080182 Positive for CVA
31 FEY10065 323D3 Santosh Nirman Sewa Suresh Chaudhary 9746022426 Positive for CVA
32 RDZ10862 320D2 Shree Bhawani Construction Pvt. Ltd. Suman Raut 9851249544 Positive for CVA
33 RDZ10864 320D2 Shree Bhawani Construction Pvt. Ltd. Suman Raut 9851249544 Positive for CVA
 Q4 & December Business Highlights
- Got 2nd rank on standard job utilization segment with 56.06%.
- Got 1st rank in labour utilization with 94.64%.
- Got 1st rank in technician productivity with 75.59%.
- Got 1st rank in TA1 report submission with 36 number of report and
- Also got 2nd rank in loyal customer survey.
- CVA registered of Himdung & Thokar Constrution pvt. ltd.
- PM4 of both machine of dinesh Chandra kalika JV.
- PM4 of Krishnasar construction pvt. ltd.
- PM4 of Mahath & budhathoki construction pvt ltd.
- FIP repairing of Santosh Nirman Sewa.

Nepalgunj Workshop Activities

Mc serial Business
S.N. Date Customer Name Model Failure Component Cuses of Failure Technician Remarks Dispatched Date
Number Amount
1 11/13/2022 Naghbansi Construction pvt ltd 323D3 FEY10544 final drive stucking of gear Ayush Khanal had provided on warranty. 0 11/24/2022

2 11/23/1900 Gaurigoma Nirman Sewa 320D2 RDZ10851 Starting Motor Rust present in solenoid shaft Suresh Chaudhary had reparied and sent to customer 35000 11/28/2022

had repaired and sent to the

3 12/12/2022 Pantha Nirman Sewa 323D3 FEY01307 Track adjuster muddy surface (rust), not proper greasing Suresh Chaudhary 15000 12/14/2022
customer
fuel injection pump has been
4 12/14/2022 Santosh Nirman Sewa 323D3 FEY10065 Fuel injection pump more contaminated diesel fuel used Ayush Khanal 53000 12/15/2022
repaired and sent to the site
Next Month Business Plan/ Pipe line Buniness
- CVA might be register for badimalika Nirman Sewa pvt ltd
- CVA might be register for Gaurigoma Nirman Sewa Pvt Ltd.
- CVA might be register for Mahath & budhathoki constriction pvt ltd.
- CVA might be register for Santosh Nirman Sewa.
- CVA might be register for Dinesh Chandra Kalika JV
- CVA might be register for Bharat Nirman Sewa.
- CVA might be register for Krishnasar construction.
- CVA might be register for B.S. construction.
- CVA might be register for Shuvjit B Narayan P construction pvt ltd
- CVA might be register for Manokamana Nirman Sewa
- CVA might be Renew for Sanfebagar Muncipility.
- PM4 Service kit for R.G.S.H. Construction pvt ltd
- PM4 Service kit for Shree Bhawani Construction Pvt Ltd.
- PM4 service kit for Santosh Nirman Sewa
 Tentative business amount of Jan’023

Parts Service

5740642.66 6,00,000.00

TOTAL=63,40,642.33
 Details
Upcoming Business – jan’023
CSE PM1 PM2 PM3 PM4 PM 1F
Amout 34809.6258 56452.87576 84286.4758 252417.146 86639.23576
SURESH 4 8 3 3 1

SATISH 7 3 3 1  
AYUSH 6 4 2 2
 
HIRA 5   1 2  
SUMAN 4 5 4 2  
Total PM 26 20 13 10 1
Total Amount 905050.2699 1129057.515 1095724.185 2524171.458 86639.23576

Grand Total 5740642.66

Challenges & Support required

Support is required to motivate listed customer for further service & CVA.
• B.S. construction pvt ltd for CVA
• Shree Bhawani construction for CVA
• Green city construction pvt ltd for further business.
• Chandra Nirman Sewa for further business.
• Mahat & Budhathoki construction for CVA
• Gaurigoma Nirman Sewa for CVA
• Santosh Nirman sewa for CVA.