JAMIE’S MARKET: CHALLENGES

HIRING AND ONBOARDING

TEMPORARY WORKERS
 

BY: ASHRAFF, IMMA & LINGITA

GROUP 1
 SUMMARY

Jamie’s Market are the supermarket in California, USA. They facing difficulties in hiring new temporary workers as their business

becomes busier than before resulting from the Covid-19 pandemic.

Jessica Diaz, who had been working as a department supervisor at the second Jamie’s Market location, was promoted to assistance

manager at its flagship location. Diaz has identified a few findings, the store didn’t hire enough qualified workers to meet

anticipated demand, the job listing was not advertised efficiently and no socialization among workers (permanent and temporary

workers).

Diaz need to identify what is the problem in hiring process, what changes need to be made, what training they needed to be

successful and how to ensure these workers get along well with the existing workforce.
Q1: What are the key differences between hiring
temporary workers and hiring permanent workers?

 Temporary workers, or casual staff are hired for a specific period of time
(predetermined period)

 E.g: freelancers, interim staff, seasonal workers or contract workers

 Commonly hired during busy time such as festive season, holidays, increased in
demand and seasonal occasion

 Cheaper cost than permanent workers

 Q1: What are the key differences between hiring temporary
workers and hiring permanent workers?

Permanent
• Steady Income
• Health Insurance Coverage
• Annual leave / Sick Days
Temporary
 Lower Pay
 Costly Health Care
 No chance for advancement
 No Paid Leave / Sick Days
 No Retirement Services
Q2: Create a job specification for the temporary
associate position at Jamie’s Market

 Job analysis & job description

 By doing the job description, we can identify what are the job
specification

 Job specification is the component to identify what are the

KSAO required of potential job applicants
Q2(a): What are the knowledge, skills, and abilities
required for the temporary associate position at
Jamie’s Market?

KNOWLEDGE
Knowledge about retailing industry (Min Education Requirement)
Expert about products knowledge as well as offer and discounted price for products
Knowledge of current culinary trends
Knowledge about Jamie’s Supermarket shelf/row/layout
Knowledge about pricing and stock availability
Knowledge about rules of Supermarket
cont.
Q2(a): What are the knowledge, skills, and abilities
required for the temporary associate position at
Jamie’s Market?

SKILLS
Emotional Skills
Customer Service Skills
Administrative Skills (Writing Tag Price)
Technical Skills
cont.
Q2(a): What are the knowledge, skills, and abilities
required for the temporary associate position at
Jamie’s Market?

ABILITIES
Abilities to explain to customer about product detail
Abilities to recommend products to customer
Abilities to fast learn about products
Abilities to solve problem
 cont.
Q2(a): What are the knowledge, skills, and abilities
required for the temporary associate position at
Jamie’s Market?

OTHER • Spoke another language in addition to English such as

CHARACTERISTICS Spanish, Hindi, Mandarin, Cantonese, Tagalog or Vietnamese
 Q2(b): What aspects of the job specification would be
considered essential (i.e., must-haves)? What aspects
are optional (i.e. nice-to-haves)?

ESSENTIAL OPTIONAL

• Products knowledge • Knowledge of Supermarket rules

• Products offers and discounted items
• Knowledge of supermarket shelf/row/layout
• Customers Service Skills
• Emotional Skills
• Knowledge of latest culinary trends
• Administrative Skills
• Technical Skill
• Ability to persuade
• Ability to explain to customer about products
• Ability to speak other languages
“ 3. What methods and outlets should Jamie’s
Market use to advertise its temporary associate
positions?

Advertise in hiring Job post in social

”
Having a contact with
websites career service
media
department (job pairs)
• LinkedIn -Facebook
• Indeed - Local high school
-Twitter
-colleges
“ 4. What selection methods should Jamie’s Market
use to screen prospective applicants for the
temporary associate position?
1. Preliminary interview

”
- screening the applicants cv before calling for an interview

2. Conducting selection test

- Personality test - Ability test

3. Having an interview session

- situational interview

4. Reference check/ background check

 5. Examine the current set of interview questions
used by Jamie’s Market. What knowledge, skills or
ability does each question assess?

Q1 K-culinary S-cooking
Q2 K-retail/grocery retail, S-operating POS (Point of Sale), math, customer
service A-standing, team player, patient, quickly grasp new things
Q3 S-self sell, convincing
 cont.
5. Examine the current set of interview questions
used by Jamie’s Market. What knowledge, skills or
ability does each question assess?

Q4 A-work in group, responsive/react fast, multitask, adaptive, friendly and

learn quick.
Q5 S- good communication, persuasive and quick-thinking
Q6 S-listening, customer service A-patient, empathic, helpful, customer-
oriented
Q7 K- product, S-sales/marketing, A-helpful and service-oriented
6. Consider the use of structured interviews at Jamie’s
Market.
a. Is the current interview process “structured”?

same
predetermined
questions
Yes
same
sequence
b. What structured interview questions should Jamie’s
Market pose to temporary associate applicants?

1. Do you have any experience in retails or grocery retails?

2. Are you a people-oriented person?

3. How would you define an excellent customer service?

4. How important is teamwork to you?

b. What structured interview questions should Jamie’s
Market pose to temporary associate applicants?

5. What are your strengths and weaknesses?

6. Do you follow the current trends of culinary and products sold in the
supermarket?

7. What is your availability?

8. Do you speak any other language besides English?

 7. What processes and tactics should the Jamie’s Market
management team use to socialize newly hired temporary
associates? For each tactic or process, identify which members of
the organization should be involved.

1. Collective- set same set of learning and activities to standardize the response ; management,
permanent associates and temporary workers

2. Formal- separate from others and provide training; management and temporary workers

3. Serial – role model; experienced permanent associates

4. Investiture Tactics - acknowledging positive characteristics; all management levels

THANK YOU FOR
YOUR TIME