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AFASG61 - 04 Orange 2022 Challenges and 2023 Plans v1
AFASG61 - 04 Orange 2022 Challenges and 2023 Plans v1
AFASG61 - 04 Orange 2022 Challenges and 2023 Plans v1
Martyn Robbins
Orange Group Fraud and RA
December 2022
1
2022 Challenges and 2023 Plans
Evolution of Fraud Risk Environment in 2022
Current affairs and world events continue to affect our fraud risk environment in Africa
– Some events across the globe are affecting us
War in Ukraine
– Suffered Wangiri/AIT specifically related to Ukraine
– Russia - More sanctions monitoring required on partnerships
– Food supplies locally affected
– Energy concerns – Cost and supply
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2022 Challenges and 2023 Plans
Hot Topics in 2022 – Mobile Money Fraud
Customer accounts are the most common target for fraudsters in 2022
– Fraudsters attempting to hijack customer accounts
Scams
– Phishing, Impersonation – Trying to trick customers
SIM Swapping
– Getting customer care to activate SIM in fraudsters possession
– Many reports and cases in recent months – Seems to be growing
We are also seeing an increasing number of technical attacks against our mobile money systems
– Greatest impact in terms of financial losses
– Fraudsters capability and understanding is increasing
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2022 Challenges and 2023 Plans
Hot Topics in 2022 - Impersonation Fraud
Fraudsters impersonate executives, vendors etc. to trick employees into making a payment
– Fraudsters target companies using social engineering techniques
– Aim is usually to convince finance to perform a bank transfer
– Impersonation Fraud continues to be a threat to business across the globe
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2022 Challenges and 2023 Pla ns
Hot Topics in 2022 -Evolution of International Revenue Share Fraud
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2022 Challenges and 2023 Plans
Continued development in 2023
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Thanks