Professional Documents
Culture Documents
Consumer Protection Act, 2019
Consumer Protection Act, 2019
Chapter 21
The Consumer Protection Act, 2019
OBJECTIVE: To provide better protection of
consumers’ interest.
THROUGH: Speedy and in-expensive
redressal of consumer grievances.
BY: A 3-tier adjudicative
machinery, set up at the District, State,
and National levels.
•The Act was passed in August 2019 but came into force with effect
from July 20, 2020.
•The Act contains 107 sections which spread over VIII Chapters and
extends to the whole of India.
REGULATORY BODY
Central Consumer Protection Authority
(CCPA)
District State
Central State District Commission Commission National
Consumer Consumer Consumer (610 Commission
Protection Protection (35 State (NCDRC)
Protection District
Council Councils Commissions)
Councils Commissions)
2. The right to information about the quality, quantity, potency, purity, standard, and
price of goods or services to protect him against unfair trade practices;
4. The right to be heard and to be assured that consumer’s interest will receive due
consideration at appropriate commission;
5. The right to seek redressal against UTP or RTP or unscrupulous exploitation; and
c
COMPOSITION
1. District Consumer Disputes Redressal Commission (‘District
Commission’): President + 2 Members
2. State Consumer Disputes Redressal Commission (‘State
Commission’): President + 4 or more Members
3. National Consumer Disputes Redressal Commission (‘National
Commission’): President + 4 or more Members
QUALIFICATIONS
President
Members
JURISDICTION:
District Forum
State Commission
National Commission
Passing of
Filing of complaint Hearing by appropriate Compliance of
before the the order providing the
appropriate commission suitable Order
redressal commission relief
01/02/23 13
i. A Consumer; or
ii. Any Voluntary Registered Consumers’ Association; or
iii. The Central Government or any State Government; or
iv. The Central Authority (CCPA); or
v. One or more consumers on behalf of numerous consumers (‘Class Action’); or
vi. Legal heir or representative of the deceased consumer; or
vii. In case of a consumer being a minor, his parent or legal guardian. [Sec. 2 (5) ]
CONSUMER: Any person
(i) buys any goods for a consideration and includes any user of such goods other than the
person who buys such goods, when such use is made with the approval of such person
who buys the goods, but does not include a person who obtains such goods for resale or
for any commercial purpose; or
(ii) hires or avails of any service for a consideration and includes any beneficiary of such
service other than the person who hires or avails of the services when such services are
availed of with the approval of the first mentioned person but does not include a person
who avails of such service for any commercial purpose.
NOTE: Buying or using the goods or availing services exclusively for earning livelihood, by means of
self-employment, is not a ‘commercial purpose’.
[Sec. 2 (7)]
RELEVANT CONCEPTS
GOODS
Defect in Goods
SERVICE
Deficiency in Service
Medical service also included (provided it is not completely free)
Case: Indian Medical Association vs. V.P. Santha, (1995) 6 SCC 651
UNFAIR TRADE PRACTICE - Adopted by any trader or service-provider
RESTRICTIVE TRADE PRACTICE - Adopted by any trader or service-provider
•