TQM

and
PLANNING TOOLS
CHAPTER 7
REPORTERS:
PENAFLOR, ANGELICA JANE
SUAT, PRINCESS JANE
OBJECTIVES:
After reading this chapter, the student should be able to:
• Identify quality tools for planning
• Illustrate application of each quality planning tools
• Apply planning tools in quality problems
 There are several basic tools of quality can be used
singularly or in tandem to investigate a process and identify
areas for improvement, although they do not all necessarily
need to be used. Ishikawa advocated teaching these basic tools
to every member of a company as a means to making quality
endemic throughout the organization. Different tools are used
for different problem solving opportunities and many of the
tools can be used in different ways.
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Class Group 1 Group 2
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Class 1 82 95
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Class 2 76 88

Class 3 84 90
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Task
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Task Task
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