Botium Box

An Introduction & Overview

 Deliver the Best, Uncompromising CX Possible

Consistently
Maximize Deliver Innovation Increase Efficiency
Mitigate
Value Faster
Risk

Reduce cost and/or Seize new opportunities Remove and mitigate the Drive efficiency and
increase revenue for every by delivering customer risk to delivering high deliver consistently
customer interaction journeys at pace quality customer exceptional CX outcomes
interactions
Cyara + Botium, Together
Customer Smiles. Delivered at Scale.

Empower Every Chat Assure Contact Center

& Voice Bot to Achieve Technology
More Performance

Delivering Flawless Customer Experiences

World’s leading World’s leading Automated

Conversational AI Customer Experience
Testing Platform Assurance Provider

Creating More Intelligent & Productive Conversations

What Can Botium Box Do for You?
Botium Box enables procurement, implementation, automated
testing & QA, training & maintenance of chatbots

Regression Testing
Botium Box NLP Testing
Feature Set
Contains Security Testing
Monitoring
Performance Testing
End-to-End Testing

Using Cyara Botium Box, customers can automate up to

85% of their testing & cut testing time up to 93%.
Botium Box Features:

LANGUAGES COMMUNITY COMPATIBILITY GLOBALIZATION

Botium Box speaks The Botium Box Botium Box can test, Botium Box is used
every language global user tune and train over in over 49 countries
community is 40+ Conversational around the world
400,000+ members, AI platforms, and
and growing counting
What Users Expect How Cyara Botium Box
from Chatbots Delivers on User Expectations
[1] ACCURATE ANSWERS ACCURATE ANSWERS VIA:
Well-thought conversational design to Conversation flow testing, to check if appropriate answers are delivered
deliver appropriate answers quickly. quickly. And, NLP testing to improve chatbot understanding.

[2] GREAT USER EXPERIENCE GREAT USER EXPERIENCE VIA:

Service on all preferred channels and End-to-end testing, to verify the end-user experience, across
platforms, including social messenger, browser, mobile app and device. Plus, voice and IVR testing to
websites, mobile apps and voice apps. understand users on voice channels.

[3] HIGHEST SECURITY HIGHEST SECURITY VIA:

State-of-the-art security, Continuous security testing based on OWASP, to keep
data privacy and GDPR compliance. your chatbot secure and GDPR-compliant.

[4] FAST RESPONSE FAST RESPONSE VIA:

Excellence now… not in 5 seconds. Performance testing, to ensure your chatbot is
And also on stressful days. responsive under high load.

6
Botium Box
Providing benefits throughout every stage of the chatbot development lifecycle

7
Chatbot Best Practices
 Testing Virtual Agents: Best Practices

Plan for Apply 80/20 Rule for Spend Time with Establish Continuous
Iterations Testing Utterances Exploratory Testing Testing Mindset

A robust chatbot is Use 80% of data Automated There’s no single

built by: for training. regression testing to testing phase when
find defects that you bringing a chatbot
Multiple iterations, know can happen… to life.
Use 20%
extensive training, for testing. Testing must be part
comprehensive And also help you to of the team’s daily
testing, and find unanticipated business, just like
continuous tuning defects. coding, design and
and monitoring monitoring.
How Chatbot Testing Differs from
Application Testing
Learning cloud services
Cloud service training has impact on
software tests.

Non-linear input
This specially applies to chatbots operated with
a voice interface.

Non-deterministic user interactions

No 100%-test-coverage. Make sure the tests cover
the most common situations.

No barriers for users

Chatbots have to cover all kind of unexpected user
input in a decent way.
Customer Success Story
Customer: Vodafone NZ
Telecom Company Headquartered in Auckland, NZ
& a partner market in the Vodafone Group

Challenge: ● IVR downtime & other undetected failures

negatively impacted CX & reputation
● Legacy monitoring technology limited next-level
DevOps automation initiatives
● Lack of visibility into when, where & why errors
were occurring, leading to inefficient responses
● Operations teams often unaware of outages until
reported by a customer

Solution: Cyara Pulse: Automated testing & monitoring,

shifted left & reduced dev time

Benefits: ● 847,94050+ automated test calls performed

● Countless hours saved by automating time-
consuming processes
● 100% of networks proactively tested & monitored
● Positive improvement in SOC performance
reputation among customers
Customer Smiles. Delivered at Scale.

Thank you!