Effective Interpersonal

Communication
Session 1

Dr. Jayant hi Peter

 Objectives & Learning Outcome
Learning Outcome
Objectives
To help students reflect on the areas
To provide an overview of the
communication process and the 1 1 wherein their communication requires
intervention and improvement
components that govern the
process.
To enable students to make a
To enable students, understand the conscious decision to be cognizant of
factors that underlie effective
communication, and what it takes
2 2 the factors and the components that
underlie effective communication
to communicate with impact. and thereafter apply the principles
of effective communication, so as to
be effective communicators.

E ff e c ti v e I n t e r p e r s o n a l C o m m u n i c a ti o n D r. J a y a n t h i P e t e r
 What is Communication?
A process of passing “The most important thing in
information and understanding communication is to hear what
from one person to another. isn’t being said.”
Communication is a two- - Keith Davis - Peter Drucker
way process where both
sender and receiver take
turns to send and receive More than simply the flow of
messages. information, being an
- Wilbur Schramm "exchange and transmission of
meaning - the very essence of a
social system or organization”
- Katz and Kahn

E ff e c ti v e I n t e r p e r s o n a l C o m m u n i c a ti o n D r. J a y a n t h i P e t e r
 Significance of Communication

Helps us interact with

Communication is the very others and understand Communication helps
Helps in building good
foundation of human life – the reality of the world in resolving conflicts
relationship and trust
the basis of social life. around us amicably.

Provides clarity and Boosts collaboration Increases Improves productivity

direction engagement at work.

E ff e c ti v e I n t e r p e r s o n a l C o m m u n i c a ti o n D r. J a y a n t h i P e t e r
 Linear Model of Communication

Message &
Channel

Sender Receiver

• Describes communication as a linear one way process.

• Sender intentionally transmits a message to the receiver
• Focuses on the sender and the message within a
communication encounter
• Receiver is included only as the target or the end point –
not a part of the ongoing communication process

E ff e c ti v e I n t e r p e r s o n a l C o m m u n i c a ti o n D r. J a y a n t h i P e t e r
 The Interactive Model of Communication

• Participants alternate positions as sender and receiver

and generate meaning by sending messages and
receiving feedback, within physical and psychological
contexts.
• Incorporates the feedback loop, which makes
communication a more interactive and a two-way
process. The alternation of roles between the sender and
receiver keeps the communication encounter going.
• The physical context and the psychological context of the
communication encounter happens influences
the communication process.

E ff e c ti v e I n t e r p e r s o n a l C o m m u n i c a ti o n D r. J a y a n t h i P e t e r
 Transaction Model of Communication

• Describes communication as a process in which communicators generate

social realities within social, relational and cultural contexts
• We communicate to create relationship, form inter-cultural alliances,
shape our self concept, engage with others in dialogue to create
communities
• The contexts – physical, psychological, social, cultural and relational – all
these enhance or impede the communication process

E ff e c ti v e I n t e r p e r s o n a l C o m m u n i c a ti o n D r. J a y a n t h i P e t e r
 Process of Communication

Ideation Encoding Transmission

Decoding Feedback
and Channel

Formation / Process of changing Flow of information over a Process of converting the code Action / reaction to
selection of a information into a chosen channel into a message by translating the message received
message or idea coded message and interpreting the meaning from the sender

E ff e c ti v e I n t e r p e r s o n a l C o m m u n i c a ti o n D r. J a y a n t h i P e t e r
 Barriers to Communication

Information Selective Cultural

Language Gender Emotional
overload perception diversity
barriers

E ff e c ti v e I n t e r p e r s o n a l C o m m u n i c a ti o n D r. J a y a n t h i P e t e r