TRƯỜNG ĐẠI HỌC VĂN LANG

KHOA NGOẠI NGỮ

BUSINESS
CORRESPONDENCE
Working schedule: Week 1  12

Day Lesson At home

6 
(Elearning)
Unit 5: Getting things done Read TLTK1: unit 7
Read TLTK2: unit 24
7 Unit 6: Maintaining contact Read TLTK1: unit 3
Read TLTK2: unit 10
8 Unit 7: Customer service Read TLTK1: unit 7
Read TLTK2: unit 24
9 Revision and Midterm Review Unit 1-7
10 Unit 8: Product promotion Read TLTK2: unit 19, 20
(Elearning)
 Unit 5:
Getting things done
 5A
STUDY SECTION
Contents
 Requesting action
 Apologising
 Faxes

5
5.1 SAMPLE 1
Read the fax and find the
answers to these questions.
1. Why did Jose Munoz send
the fax?
To complain
2. Why did he complain?
Paid but did not receive
products
3. What did he want Haga
Verktyg to do?
To arrange shipment
immediately.
5.1 SAMPLE 2
Read the reply and find the answers
to these questions.
1. How exactly do Haga Verktyg
apologize?
“We must apologize for the delay in
shipping this order”
2. Why haven’t Haga Verktyg sent
the good?
Unforeseen circumstances
 1. What exactly Sr
5.1 SAMPLE 3+4
Munoz want to know?
- Details of delivery
- Name of the ship
- Dates of departure
from Sweden and
of arrival in Spain
2. Why did he ask?
1. Sr Munoz received an No specific details in
unexpected reply. Why previous letter/fax
can’t Haga Verktyg supply
the drills?
- No longer operating
2. What do you think Sr
Munoz should do now?
…
5.2 Requesting Action

- “Please could you…”: request in a direct way

- Should request with a specific deadline
Ex: We would be grateful if you could quote your price by 10 Oct 2022.”
 5.2 Requesting Action I CE
PRACT

 Submit your answer at Elearning\Unit 5\Discussion – Requesting Action

5.3 Apologizing

- + -ing form of a verb

- It is usually to apologize at the start, give the reasons for the
problem and then apologize again at the end of the letter
5.3 Apologizing I CE
PRACT

 Submit your answer at Elearning\Unit 5\

Discussion – Apologizing
5.4 Faxes
- ~ messages sent by fax
- Typed or handwritten
documents
- Either a normal letter in
headed paper or a “fax cover
sheet.”
5.4 Faxes
I CE
PRACT

 Choose one to write and Submit your answer at

Elearning\Unit 5\Discussion – Faxes