as a

Function of Management

By:
ENCINAS, MAIRE JOY A.
VASQUEZ, SARAH JOY C.
ZABALA, ERICKA SAMANTHA M.
CORTEZ, MARK EDISON
SENA, DANIEL
Recap….
STAFFING
The management function that determines human resource
needs, recruits, selects, trains and develops human resources
for jobs created by an organization.

It is undertaken to match people with jobs so that the

realization of the organization’s objectives will be
facilitated.

Staffing
Procedures

1. Human
Resource 2. Recruitment 3. Selection
Planning

6. Performance 5. Training & 4. Induction &

Appraisal Development Orientation

7. Employment 8. Separations
Decisions
Interview Letter..
Graceland legacy….
In the late 70’s when fast food was virtually unheard of in
the provinces, Felipe Dy Eng Chong pioneered the fast
food industry with Graceland. It is now a far cry from the
original “Garage Operation” started in 1976 but just like
most local businesses (in Naga); it had a very humble
beginning. They serve “made to order” meals during 70’s.
during the early 80’s, they incorporated the famous ice
cream parlor concept in their stores together with trendy
foods like and
.

They also have a bakeshop called “The Baker’s Plaza”

that was a staple in each of their stores.
Initial Questions..
1. What is the significance of staffing in your Fast food?
“First of all, the importance of Staffing is to gather
individuals who are capable of doing respective works.
Nagiging maganda rin ang sistema lalo na sa manpower o
empleyado, maayos ang flow of operation at nagkaroon ng
maayos na pag-aassist sa costumer.”

2. How you manage staffing?

“Contractual basis sila ( 1 month to 2 months ang end of
contract). One month before ng end of contract ng isang
employado nagkakaroon na kami ng hiring para bago man
lang matapos ng kontrata ay may inaasahan na kaming
papalit. Every Tuesday and Thursday, 2 – 4 pm ang schedule
ng mga mag-aaply.”
HUMAN RESOURCE PLANNING
- A planned output of any organization that requires a
systematic deployment of human resources at various
levels.
Forecasting
Programming
Evaluation & Control

“Planning is our first step, bakit? Para

mahanap namin ang kailangan naming
empleyado para sa bakanting posisyon sa
mabilis na paraan, cause our proposed plan
will be our basis in recruiting.”
RECRUITMENT
- Attracting qualified persons to apply for vacant
positions in the company so that those who are best
suited to serve the company may be selected.

“We have an advertisement on television,

pero kalimitan ng nag-aaply sa amin ay
dahil sa kaibigan o referrals from our
current employees.”
 SELECTION
- An act of choosing from those that are available
the individuals most likely to succeed on the job.

“1. Initial interview

• NBI clearance, mayor’s permit, SSS number, birth
certificate, 1 x 1 picture, resume
• Exam -General
2. Final Interview
3. Completion of Final Requirements”
“Ang mga criteria namin, syempre unang-una ang Physical
Appearance, Can communicate well especially to the customers,
Kasya dapat ang Standard size ng uniform nila (Small or Medium),
Kung paano siya magsalita, Family background, Experience pero
mas kino-consider namin ang wala pang experience para
makatulong lalo na sa mga student.”
INDUCTION AND ORIENTATION
- Providing the necessary information about the
company and introducing the new employees to the
working environment and co-workers.

“Our orientation process starts with telling the history of

Graceland, yung mga benepisyong matatangap nila at
syempre kung magkano ang kanilang pwedeng
swelduhin. After that they will undergo on a 3-day
observation (No pay) for us to evaluate them if they can
do their respective jobs. Kapag pumasa sila roon,
magpipirmahan na ng kontrata at magsisimula na rin
ang kanilang trabaho nang may bayad.”
TRAINING AND DEVELOPMENT
- Training refers to the learning that is provided in order
to improve performance on the present jobs.

“For trainees, mayroon silang trainor na dati

ng empleyado to guide and to tell them the
best response in different situations for one
month at para naman sa mga nag-oOJT,
manager ang magtuturo at magtetrain sa
kanila.”
PERFORMANCE APPRAISAL
6- The measurement of employee performance.
5
Ways of Appraising Performance
4 ♥ Rating Scale Method
♥ Essay Method
♥ Management by objectives method Series 1
3
♥ Assessment Center Method Series 2
♥ Check-list Method Series 3
2
♥ Work-Standards Method
1 ♥ Ranking Method
♥ Critical-Incident Method
0
Category 1 Category 2 namin
“Chinecheck Category
ang3 performance
Category 4ng aming
empleyado monthly using Work-standards Method
o Checklist Method. At ito na rin ang time sa
pagrenew ng kanilang contract.”

“Syempre kapag maganda ang kanilang performance, may mga

binibigay kaming token and certificates. Buwan-buwan may
pinaparangalan din kaming Best in Suggestive Selling, Best Cashier
at kung anu-ano pa. Sa katunayan magkakaroon kaming Mr. & Ms.
Valentines. Hindi lang ito ang mga benepisyo nila, maaari silang
mag-overtime at kapag holiday at sila ay pumasok may dagdag yun sa
kanilang sweldo.”
EMPLOYMENT DECISIONS
- After evaluating the performance of employees, the
management will now be ready for employment
decisions. It can be:

1. Monetary Rewards
2. Promotion
3. Transfer
4. Demotion

“They have House Rules na kailangan nilang sundin at kapag

hindi nasunod yun maaari silang makaranas ng mga
sumusunod:
1. Under-Suspension for 1 to 2 days with written explanation
2. 15 days suspension – e.g., failure sa food in serving
3. Undetermination o early finished contract
At kung gusto naman nilang magleave, nagbibigay kami ng 5
days leave pero bago yun kailangan magkapafile na sila ng
leave 1 week before ng araw na gusto nilang magleave.”
SEPARATION
- May be classified as voluntary or involuntary.

“Separation every finished contract, Job

abandonment (6 consecutive days na hindi
pumasok) and lastly Termination (kapag lumabag
sila sa mga rules at kapag hindi namin nagustuhan
ang kanilang performance).”
Follow up questions….
1. What are those issues that you encountered in
staffing? And what are your alternative solutions for
them?
“Minsan kaunti ang nag-aaply, minsan naman marami pero
kahit marami wala roon yung hinahanap namin sa isang
empleyado at saka maraming establishment, mga
kakumpitensya. At kapag may mga pasaway na empleyado,
kailangan mong ulit-ulitin ang pangaral. Ang mga solusyon
naman, inuulit namin yung advertisement namin sa TV o
kaya naglalagay kami ng postcards sa labas ng
establishment namin.”

2. Is it hard to be a Human Resource Manager?

“Sakto lang kasi meron kang duties na kailangan mong
gawin, mga responsibilities. Mahirap ihandle pag pasaway
ang empleyado nagkakaroon lagi ng kaunting
misunderstanding. Pero hindi pa naman ako
nakakaencounter ng empleyado na kinasuhan ako dahil sa
mga bagay-bagay.”
Documentation…
Questions…
Outline…
“Personnel selection is
decisive. People are our
most valuable capital.”

-Joseph Stalin