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  • Knowing Where To Draw The Line

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    This document discusses unacceptable behavior in healthcare settings. It defines levels of expectations from aspirational to reasonable to bottomline to non-negotiable behavior. It examines behavior between healthcare professionals and between professionals and patients. Non-negotiable behavior breaks codes of ethics or organizational policy and provides sample scenarios as examples. The document also mentions disruptive behavior and references the Institute for Safe Medication Practices website for additional resources.

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    Knowing where to draw the line

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    This document discusses unacceptable behavior in healthcare settings. It defines levels of expectations from aspirational to reasonable to bottomline to non-negotiable behavior. It examines behavior between healthcare professionals and between professionals and patients. Non-negotiable behavior breaks codes of ethics or organizational policy and provides sample scenarios as examples. The document also mentions disruptive behavior and references the Institute for Safe Medication Practices website for additional resources.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    9 views13 pages

    Knowing Where To Draw The Line

    Uploaded by

    krgdurai
    This document discusses unacceptable behavior in healthcare settings. It defines levels of expectations from aspirational to reasonable to bottomline to non-negotiable behavior. It examines behavior between healthcare professionals and between professionals and patients. Non-negotiable behavior breaks codes of ethics or organizational policy and provides sample scenarios as examples. The document also mentions disruptive behavior and references the Institute for Safe Medication Practices website for additional resources.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 13

    Knowing where to draw the line

    What constitutes Unacceptable


    behaviour
    Dr Kingsly Robert Gnanadurai V
    MBBS, MD, MBA, PGDMLE, FACEE.
    Dy. Chief of Medical Services
    Bangalore Baptist Hospital
    Levels of Expectations
    • Aspirational Behaviour

    • Reasonable behaviour

    • Bottomline behaviour

    • Non-Negotiable behaviour
    Categories
    Between Healthcare professionals

    Between Healthcare professionals and Patients


    Unacceptable/Non-Negotiable
    Communication
    When there is a break of

    Code of ethics

    Or

    Organizational Policy
    Sample Scenarios
    Scenario 1
    Scenario 2
    Scenario 3
    Scenario 4
    Medical Jousting
    Disruptive behaviour
    https://www.ismp.org/

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