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2019-02-21 HP Partner First FY19 Certification Guide (EMEA)
2019-02-21 HP Partner First FY19 Certification Guide (EMEA)
2019-02-21 HP Partner First FY19 Certification Guide (EMEA)
FY19
Effective for entry or upgrade during FY19
Last updated: February 21, 2019
EMEA edition
1
What’s new in this version of the Certification Guide
• Corrections, updates, and changes
– Updated the HP Sales Certified – Education Solutions [2019] certification availability (AMS and APJ only)
– Clarified EMEA eligibility requirement for the HP Partner Certified Security Program
IMPORTANT NOTIFICATION:
Effective February 1, 2019, HP Inc. delta exam (HP5) prices change to $60 for developed countries and
$30 for emerging countries.
To determine whether your country is classified as developed or emerging, open the Pricing
Spreadsheet here.
2
Resources
• Resources
– Partner program-related information on HP Partner First Portal: https://partner.hp.com/
1. Log into HP Partner First Portal
2. Hover over Training & Certification and click HP University
3. Click Certifications
– Direct HP University URL: https://z.hpsalescentral.com/#/hpuniversity
– Certification exams delivered via Pearson VUE: http://www.pearsonvue.com/hpi
3
Resources (continued)
Live chat
• Within HP University:
Self help
Embedded explanations
• How do I know if I’m qualified for the accelerated path / delta exam?
– Be sure you hold the identified prerequisite (typically the previous version of the certification)
– Requirement is highlighted in this guide and in the Exam Preparation Guide
– When in doubt, contact the HP Partner First learning support team (partnerlearningsupport@hp.com)
5
When do I see my achievement recorded with HP?
• You can confirm successful passing of exam at Pearson VUE (http://www.pearsonvue.com/hpi/) under your profile
– Log in and click Exam History
• In most cases, your certification achievement appears on your partner portal within 3-5 days
– Exceptions: mismatches between your information at Pearson VUE and at HP
• What can you do to help with the data flow between Pearson VUE and HP?
– Ensure that your Pearson VUE profile contains the same information as HP:
• Your last name
• Your email address
• Your HP Learner ID (HP Learner ID is not the same as the Pearson VUE candidate ID!)
6
How to use this guide
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
SALES CERTIFICATION
7
Solutions track
Segmentation
Specializations
SALES CERTIFIED
Volume certifications 1. HP Sales Certified – Workstations [2018]
2. HP Sales Certified – Thin Clients [2017]
3. HP Sales Certified – Retail Point of Sale [2017]
4. HP Sales Certified – Managed Print Specialist Select [2017]
Business 5. HP Sales Certified – Managed Print Specialist Premier [2017]
Personal Printing 6. HP Sales Certified – DesignJet Printing [2018]
Partner type Supplies
Systems Hardware 7. HP Sales Certified – DesignJet Technical Production Printing [2016]
Hardware 8. HP Sales Certified – DesignJet Graphics Production Printing [2016]
9. HP Sales Certified – Latex Mid-Volume and Flatbed [2018]
10. HP Sales Certified – Latex Value [2018]
Platinum 11. HP Sales Certified – Latex Entry [2018]
12. HP Sales Certified – Personal Systems Services [2018]
13. HP Sales Certified – Printing Services [2017]
Gold 14. HP Sales Certified – Device as a Service [2018]
15. HP Sales Certified – 3D Scanning Solutions [2017 entry]
16. HP Sales Certified – 3D Printing Solutions [2017] (renamed to Jet Fusion 4200 Solutions [2018])
Silver (*)
17. HP Sales Certified – Jet Fusion 500-300 Solutions [2018]
18. HP Sales Certified – Education Solutions [2017 entry]
19. HP Sales Certified – Education Solutions [2018]
20. HP Sales Certified – Education Solutions [2019] (new as of January 2019)
21. HP Sales Certified – Healthcare Specialist [2018]
22. HP Sales Certified – Endpoint Security [2018]
Note: The requirements for the volume certifications 23. HP Sales Certified – Adv. Endpoint Security [2018]
24. HP Sales Certified – Selling HP Access Control [2019]
may vary by region. For the latest requirements, 25. HP Sales Certified – Selling HP Security Manager [2019]
contact the HP Partner First program team in your 26. HP Sales Certified – Selling HP Secure Print and Insights [2019] (new as of 12/03/2018)
region.
TECHNICAL CERTIFIED
27. HP Technical Certified – Thin Clients [2017]
28. HP Technical Certified – PC Security [2018]
29. HP Technical Certified – Print Security [2018]
* For full Supplies benefits (Big Deal discounts in EMEA). 30. HP Technical Certified – Implementing HP Access Control [2019]
31. HP Technical Certified – Implementing HP Security Manager [2019]
32. HP Technical Certified – Implementing HP Secure Print and Insights [2019] (new as of 12/03/2018)
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Volume certifications
9
AMS
HP Platinum Volume Partner APJ
EMEA
• Business Personal Systems Hardware track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
HP Sales Certified – Business Personal Systems 01078319 – Selling the HP Business Personal Systems
Sales 3 All candidates WBT – 5 hours HP2-H62 (1) (2)
Hardware [2018] Portfolio 2018
• Supplies track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
Sales 1 HP Sales Certified - Supplies [2017] All candidates 01071449 - Selling HP Supplies WBT – 2 hours HP2-B150 (1) (2) (3)
(1) Participation at the HP Partner First Roadshow 2019 will continue to be treated under the current terms. Any amendments to the current terms and conditions will be communicated accordingly.
(2) These requirements are applicable to EMEA, but vary in APJ and AMS. Please consult with your PBM or the HP Partner First teams.
(3) All Gold and Platinum Supplies partners need to acquire the HP Sales Certified – Supplies [2017] certification. Attendance of the Supplies roadshow in FY19 qualifies for the FY19 eligibility.
10 Languages: English, French, Italian, German, Spanish, Brazilian Portuguese, Russian, Simplified and Traditional Chinese, Japanese, Korean, Polish
AMS
HP Gold Volume Partner APJ
EMEA
• Business Personal Systems Hardware track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
HP Sales Certified – Business Personal Systems 01078319 – Selling the HP Business Personal Systems
Sales 2 All candidates WBT – 5 hours HP2-H62 (1) (2)
Hardware [2018] Portfolio 2018
• Supplies track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
Sales 1 HP Sales Certified - Supplies [2017] All candidates 01071449 - Selling HP Supplies WBT – 2 hours HP2-B150 (1) (2) (3)
(1) Participation at the HP Partner First Roadshow 2019 will continue to be treated under the current terms. Any amendments to the current terms and conditions will be communicated accordingly.
(2) These requirements are applicable to EMEA, but vary in APJ and AMS. Please consult with your PBM or the HP Partner First teams.
(3) All Gold and Platinum Supplies partners need to acquire the HP Sales Certified – Supplies [2017] certification. Attendance of the Supplies roadshow in FY19 qualifies for the FY19 eligibility.
11 Languages: English, French, Italian, German, Spanish, Brazilian Portuguese, Russian, Simplified and Traditional Chinese, Japanese, Korean, Polish
AMS
HP Silver Volume Partner APJ
EMEA
• Business Personal Systems Hardware track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
HP Sales Certified – Business Personal Systems 01078319 – Selling the HP Business Personal Systems
Sales 1 All candidates WBT – 5 hours HP2-H62 (1) (2)
Hardware [2018] Portfolio 2018
• Supplies track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
Sales 1 HP Sales Certified - Supplies [2017] All candidates 01071449 - Selling HP Supplies WBT – 2 hours HP2-B150 (1) (2) (3)
(1) Participation at the HP Partner First Roadshow 2019 will continue to be treated under the current terms. Any amendments to the current terms and conditions will be communicated accordingly.
(2) These requirements are applicable to EMEA, but vary in APJ and AMS. Please consult with your PBM or the HP Partner First teams.
(3) All Gold and Platinum Supplies partners need to acquire the HP Sales Certified – Supplies [2017] certification. Attendance of the Supplies roadshow in FY19 qualifies for the FY19 eligibility.
12 Languages: English, French, Italian, German, Spanish, Brazilian Portuguese, Russian, Simplified and Traditional Chinese, Japanese, Korean, Polish
Specializations
13
La
un
ch
ed
AMS Ju
l1
Workstations Business Specialist APJ 1,
20
1 8
EMEA
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
SALES CERTIFICATION
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
CHOOSE BETWEEN THE FOLLOWING INDIVIDUAL COURSES (to be completed by the same person) OR 1 SALES CERTIFICATION
SALES CERTIFICATION
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
HP SALES CERTIFICATION AND ACCEPTED 3RD PARTY CERTIFICATION
16 Languages: English
Av
ai
la
bl
AMS e 6/
1 4/
Retail Solutions Specialist APJ 2 01
7
EMEA
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
WBT – 15
01072868 – Unique Value-Add of HP Retail POS
minutes
Solutions
Requirement:
WBT – 24 AMS = 2 individuals
Sales 1-2* HP Sales Certified - Retail Point of Sale [2017] All candidates 01072870 – HP Retail Point-of-Sale Solutions HP2-H50
minutes APJ = 1 individual
EMEA = 1
01072872 – Why and What to Sell From HP Retail
WBT – 20
Point-of-Sale (RPOS) Solutions
minutes
17 Languages: English
Av
ai
la
bl
AMS e 12
/0
Managed Print Specialist – Select APJ 9/
20
16
EMEA
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
(1) For EMEA, to qualify for the Managed Print Specialist - Select specialization in FY19, either the HP Sales Certified - Managed Print Specialist Select [2017] or the HP Sales Certified - Managed Print Specialist
Premier [2017] certifications are accepted.
18 Languages: English, French, Italian, German, Spanish, Simplified Chinese, Thai, and Bahasa Indonesian
Av
ai
la
bl
AMS e 12
/0
Managed Print Specialist – Premier APJ 9/
20
16
EMEA
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
01069865 – Introduction to Managed Print Services WBT – 20 mins * The number of certified individuals may
01069643 – Redefining HP Managed Print Services WBT – 1 hour vary by region and country. For AMS, the
01069645 – Selling HP Managed Print Specialist Select WBT – 1 hour requirement is at least two (2) certified
Portfolio sales team members.
New candidates 01069644 – Selling HP Managed Print Specialist WBT – 30 mins HP2-B145
Premier Portfolio ** ** Restricted module
01069866 – HP Managed Print Services Solutions WBT – 45 mins
HP Sales Certified - Managed Print Specialist 01069864 – HP Managed Print Specialist Tools and WBT – 30 mins The HP5 exam is for those individuals
Sales 1-2* Processes
Premier [2017] who have already obtained either
certification:
• HP Sales Certified – Managed Print
Specialist Select [2017]
01069644 – Selling HP Managed Print Specialist • HP Sales Certified - EMEA cMPS
Upgrading candidates WBT – 30 mins HP5-B09D [2016]
Premier Portfolio **
• HP Sales Certified - EMEA pMPS
[2016]
19 Languages: English, French, Italian, German, Spanish, Simplified Chinese, Thai, and Bahasa Indonesian
11
AMS / 5/
20
18
Managed Print Specialist – Security and Solutions* APJ
EMEA
HP Access Control track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
20 Languages: English
11
AMS / 5/
20
18
Managed Print Specialist – Security and Solutions* APJ
EMEA
HP Security Manager track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
21 Languages: English
12
AMS / 3/
20
18
Managed Print Specialist – Security and Solutions* APJ
EMEA
HP Secure Print and Insights track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
22 Languages: English
M
ay
AMS 11
, 20
DesignJet Specialist APJ 18
EMEA
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
WBT – 2 hours
DesignJet Fundamentals (course number 01077350),
recommended
Online
DesignJet Fundamentals Assessment (course number
assessment – 01077368 – Desi
01077368), required gnJet Fundament 01077368 (DesignJet Fundamentals
1 hour
als Assessment Assessment) is a Saba-based assessment
Sales 1 HP Sales Certified – DesignJet Printing [2018] All candidates
and is required in addition to the
WBT – 2 hours
HP DesignJet T-Series (course number 01077348), and respective Pearson VUE exam
recommended
WBT – 1 hour HP2-H61
HP DesignJet Z-Series (course number 01078287),
recommended
23 Languages: English
AMS
Technical Production Specialist – classic track APJ
EMEA
• Complete one of the following:
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
HP Sales Certified - DesignJet Technical 01066018 – Selling HP DesignJet Technical Production WBT – 4 hours This certification focuses on DesignJet T-
Sales 1 All candidates HP2-B140
Production Printing [2016] Printing 30 minutes series printers.
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
HP Sales Certified - DesignJet Graphics 01066020 – Selling HP DesignJet Graphics Production This certification focuses on DesignJet Z-
Sales 1 All candidates WBT – 5 hours HP2-B141
Production Printing [2016] Printing series printers.
24 Languages: English
Av
ai
la
bl
AMS e1
1/
27
Graphics Specialist (Latex) APJ /2
01
7
EMEA
• Graphics Specialist: Latex Mid-Volume / Flatbed track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
01075443 (Fundamentals Assessment) is
HP Sales Certified – Latex Mid-Volume and • 01075235 – Latex Fundamentals • WBT • 01075443 – a Saba-based assessment and is required
Sales 1 All candidates Fund. Assess.
Flatbed [2017] • 01075234 – Mid Volume and Flatbed Certification • WBT in addition to the respective Pearson VUE
• HP2-H59 exam
25 Languages: English
AMS
Technical Production Specialist – HP PageWide XL track APJ
EMEA
Standard track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
HP PageWide XL Printer Service Qualification All candidates Invitation only ILT – 7 days N/A The complete HP PageWide XL
qualification consist of SPWP1 + SPWF1
and is a 10 ILT training
AND
Technical 2
The minimal required qualification for HP
PageWide partner certification is the HP
HP PageWide XL_Folder Service Qualification
All candidates Invitation only ILT – 3 days N/A Design PageWide XL Printer Service
(highly recommended)
training
Entry track
Training
# of Supporting training
Criteria Certification Candidate type type and Exam Comments
people (ID and title)
duration
This training provides insights into the
Sales 1 EMEA Entry HP PageWide XL sales training All candidates Invitation only ILT – 1 day N/A
entry HP PageWide XL product solutions
26 Languages: English
AMS
Services Specialist – Computing and Services Specialist – Printing APJ
Multiple tracks EMEA
• Computing Services only
# of Supporting training Training type
Criteria Certification Candidate type Exam Comments
people (ID and title) and duration
* EMEA = 1 person,
New candidates HP2-H65
APJ/AMS = 2 persons (1)
HP Sales Certified – Personal Systems Services WBT – 1 hour 40
Sales 1-2* 01078084 – Selling HP Personal Systems Services
[2018] minutes
Prerequisite: HP Sales Certified – Personal
Upgrading candidates HP5-C01D
Systems Services [2017]
AND
(1)
APJ: New partners need to certify with the HP Sales Certified – Personal Systems Services [2018] certification (take the HP2-H65 exam). Existing partners with the HP Sales Certified – Personal Systems Services [2017] certification have a 1-year
grace period from the release/availability of HP Sales Certified – Personal Systems Services [2018] certification to recertify (take the HP5-C01D exam).
AMS: New partners need to certify with the HP Sales Certified – Personal Systems Services [2018] certification (take the HP2-H65 exam). For existing channel partners, recertification is optional.
Printing Services: English, Simplified Chinese, Japanese, Traditional Chinese, Korean, Russian, German, Italian, Polish, French, Spanish, Turkish, Brazilian Portuguese
Languages: Personal Systems Services:
• Available now: English, Korean, Russian, S. Chinese, Spanish, Japanese, Italian, French, German, Polish, Brazilian Portuguese, Thai, Turkish
28
Av
ai
la
AMS bl
e 7/
9
HP Device-as-a-Service (DaaS) Specialist APJ /2
01
8
EMEA
Training
Criter # of Supporting training
Certification Candidate type type and Exam Comments
ia people (ID and title)
duration
29 Languages: English, Japanese, French, German, Italian, Korean, Polish, Brazilian Portuguese, Russian, Simplified Chinese, Modern Spanish, Turkish
Av
ai
la
bl
AMS e 1/
15
3D Scan Solutions specialist APJ /2
01
7
EMEA
30 Languages: English
Av
ai
la
bl
AMS e 6/
23
3D Print Solutions specialist (Jet Fusion 4200/3200) APJ /2
01
7
EMEA
31 Languages: English
Av
ai
la
bl
AMS e 7/
30
3D Printing Solutions specialist (Jet Fusion 500/300) APJ /2
01
8
EMEA
32 Languages: English
Av
ai
la
bl
AMS e 6/
30
Education Solutions specialist APJ /2
01
7
EMEA
33 Languages: English
La
un
ch
AMS ed
Ja
n.
Healthcare specialist APJ 20
18
EMEA
HP Sales Certified – Healthcare Specialist • 01079266 – Global HIT Market Landscape WBT – 22 minutes
Sales All candidates in The exam price is $100 for developed
[2018] • 01079212 – German HIT Market Landscape WBT – 20 minutes HP2-H73
Germany • 01079250 – Healthcare Essentials WBT – 23 minutes countries, $50 for emerging countries
All candidates in • 01079266 – Global HIT Market Landscape WBT – 22 minutes The exam price is $100 for developed
• 01079250 – Healthcare Essentials WBT – 23 minutes HP2-H70
remaining countries countries, $50 for emerging countries
34 Languages: English
AMS
Security certifications for sales and presales TCs APJ
EMEA
# of Supporting training Training type L
Criteria Certification Candidate type Exam Comments
people (ID and title) and duration 4/ aun
1/ ch
2 0 ed
01076821 - Telling the HP Security Story* WBT – 5 minutes 1
Both training and exam are required 8
01076456 - Enterprise Customer Interaction* WBT – 5 minutes
01076969 - The Wolf – PC and Print Security WBT – 37 minutes
2 or N/A (1) [EMEA only] Two partner learners are
Sales HP Sales Certified – Endpoint Security [2018] All candidates 01076558 - Attack Vectors and How to Respond* WBT – 20 minutes HP2-H60*
(1 ) required for the partner company to be
01076556 - Telling Security Stories* WBT – 40 minutes
eligible for the HP Partner Certified
01076560 - Understanding the Customer* WBT - 60 minutes
Security Program.
01077580 - SMB - executive conversation* WBT – 6 minutes
All: English
Languages: * English, Simplified Chinese, French, Italian, German, Japanese, Korean, Spanish, Brazilian Portuguese, Polish
35
Service qualifications
36
HP Service Qualifications
HP technical trainings that qualify service engineers to
effectively install, maintain and repair HP products.
To view available training assets, select your product
category, and below you find all available
qualifications.
The Service Qualification information is also available
in an excel file, click on
View the HP Service Qualification guide
There are links to:
- GCSN in case you can’t find the qualification for a
specific product
- Partner First Learning Center
- other technical trainings
If you need help, have a look at the SQ Self Help or
consult the Support information
37
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