CONFLICT

UNIT 10
EXPRESS YOUR OPINION

LOOK AGAIN AT THE ADJECTIVES AND

THEIR OPPOSITES. CHOOSE WHAT YOU
THINK
ARE THE BEST AND WORST QUALITIES
FOR A NEGOTIATOR. JUSTIFY YOUR
ANSWER.
LISTENING
C02.52 Listen to the first part of an interview with Eileen
Carroll, from the Centre for Effective Dispute Resolution, and
answer these questions.
1 When was the centre founded?
2 Where is it located?
3 What does it do?
4 How many mediators has it been involved in training?
C02.53LISTENTOTHESECONDPART,WHEREEILEENTALKSABOUTTHECOMMONESTCAUSESOFCONFLICTATWORK,ANDCOMPLETETHISEXTRACTFROMTHEAUDIOSCRIPT.

The key problem is inappropriate . . . . . . . . . . . . 1 or

no . . . . . . . . . . . . 2. So I would say, avoidance,
Eileen Carroll so that managers are not . . . . . . . . . . . . 3 with
their employees as effectively as they might.
There's a lot of European legislation now around the areas of
sex discrimination and . . . . . . . . . . . . '· work practices, and
this does lead to a lot of controversy in the . . . . . . . . . . . . 5.
I think other areas are: clash of personalities, . . . . . . . . . . . .
6 , different belief systems, and interestingly, I think a lot of . .
. . . . . . . . . . 7 feel that their workloads can be very
oppressive.
C02.54 LISTEN TO THE FINAL PART AND
COMPLETE THESE NOTES ON HOW TO RESOLVE
BUSINESS DISPUTES.

1 HAVE AN EARLY . . . . . . . . . . . . .
2 RECOGNISE THERE IS A . . . . . . . . . . . . .
3 HAVE A GOOD . . . . . . . . . . . . .
4 GET KEY DECISION-MAKERS TO ALLOW ENOUGH . . . . . . . . . . . . .
5 HAVE A GOOD . . . . . . . . . . . . .
6 MAKE SURE DIFFICULT ISSUES ARE . . . . . . . . . . . . . . . . . . . . . . . . .
7 BRING TOGETHER PARTS OF DIFFERENT GROUPS TO IMPROVE LEVELS
OF . . . . . . . . . . . . .
8 WORK ON PROBLEM-SOLVING TO FIND A . . . . . . . . . . . . .
THINK ABOUT SOURCES OF CONFLICT IN THE WORKPLACE….
WHAT METHODS WOULD YOU USE TO SOLVE THOSE
CONFLICTS?
WRITING CASE STUDY
CONFLICT
Go to the case study Unit 10 (Course book). Read the
background and the description of the situation in European
Campers.
Imagine you are Todd Foster. You must write an E-MAIL to
Human Resources informing about Olivier’s behavior and the
issue between Olivier and Jacques. In addition, you must
include your recommendation about how the issues should
be solved.
Give structure to your e-mail (introduction, description of the
problem and recommendations).
Use connectors
Use conditionals