Employees' perception about the effectiveness

of Quality Management system – Case study in

)  (pvt)
Slimline
 
G.G.G.N.M.C.L.K NAWARATHNA
 
STUDENT NUMBER 17253
INTRODUCTION

Fashion brands in developed countries are now always on the lookout for a cheap and
high-quality source of garment production(Wijendra, 2019).

Sri Lankan apparel manufacturer are successfully evolved beyond traditional exports
and tailoring designs to provide sophisticated and creative solutions
(Sri lanka export development board , 2020)

 Quality products & services

 satisfied customers
 employees, reduces costs, improves financial performance, enhances
competitive, and increases productivity (Kaynak, 2003).
 Improve the total quality parameters through out the value streamways
eliminates waste, reduces costs, and improves financial performance.
INTRODUCTION
Apparel industry of sri lanka
 Research Problem Justification
• The apparel sector, has been identified main factors which are affecting to the quality is more importantly. product
quality depended on quality management systems that taken place in any organization.(Prize, 2011)
• To overcome competitiveness of global marketplace, The industry expects high quality standards from the company.
• Many scholars have done studies relevant to employee’s perception about Quality management system
• Evidence suggests that employees’ satisfaction affects the quality of productivity performance (Aiken et al.,
1994; Aiken et al., 1997)
• Most prior studies have emphasized the impact of quality management practice on different types of attitudinal
variables, such as employee involvement, organizational commitment, and job satisfaction (Karia and
Asaari, 2006; Lam, 1995; Ooi et al., 2007; Tor, 1996; Wilkinson et al., 1992; Wilkinson et al., 1997).
• Sadikoglu & Zehir (2010) used eight dimensions to measure TQM practices in studying the effects of
innovation and employee performance on the relationship between total quality management practices and
firm performance.
• The practices identified in measurement studies carried out around the world in recent years have summarized by
Hassan, Malik, & Faiz (2012), same study have found 12  factors impacting the organization's overall
performance and success of the quality management system

• The present study attempts to assess employees’ perception of quality management system and the factors that
are contributing to effectiveness of QMS towards filling a gap in the literature on of the apparel manufacturing
organization.
REASECH QUESTION
Primary research Question

What is the employees’ perception of the effectiveness of the company’s quality management system?

Secondary Research Questions

01. Does leadership support contribute to the effectiveness of quality management System ?

02. Does the organization's quality policy contribute to the effectiveness of the organization's quality
management System?
03. Does quality planning contribute to the effectiveness of the quality management System?

04. Does training and development contribute to the effectiveness of an organization's quality management
System?

05. Does customer focus contribute to the effectiveness of the organization's quality management System?

06. Does supplier management contribute to the effectiveness of the organization's quality management
System?
RESEARCH OBJECTIVES

Primary Objectives
A. To assesses employee perception about the effectiveness of the quality
management system
B. To assesses the role of different organizational factors in shaping the
effectiveness of the quality management practices of the organization.

Secondary Objectives
• To assess the perception of employees in relation to Leadership Support,
Quality Policy, Quality Planning, Training and development, customer
focus, supplier management and its influence on the effectiveness of
Quality Management system.
LITERATURE REVIEW

Employee satisfaction and perception about the quality management practices

The process of organizing, interpreting and integrating external stimuli received through the
senses - Cole (2005)

Many scholars claim that managers can implement TQM in any organization in any sector of the
economy such as manufacturing, service, education, and government (Dean & Bowen, 1994)

People perceive the world in terms of their least satisfying needs and that their perceptions tend
to recognize goals that will satisfy their needs - Graham (1998)

Perception can therefore greatly differ from reality based on an individual’s characteristics.
Robin (1996) is of the view that interpretation of what one sees is heavily influenced by
personal characteristics.
• Leadership

• Strong commitment from the top management is vital in quality management and
leads to higher quality performance (Saraph, J V; Benson, P G; Schroeder, R G;
1889). Senior management acts as a driver of TQM implementation, establishing
values, goals, and systems to satisfy customers’ needs and expectations and
improve organizational performance (Ahire, Golhar, & Waller, 1996).

• The ability of top management to establish a practice and lead a long-term vision
for the firm is driven by changing customer requirements. According to (Juran &
Gryna, 1993)

Supply quality management system

• Supplier quality is an important element of quality management in the
organization because materials and purchased parts are a major source of quality
problems (Kaynak, 2003; Flynn et al., 1994).
Customer focus
• As customer expectations are dynamic, an organization needs to survey customer expectations
regularly and modify its operations accordingly (Ahire, Golhar, & Waller, 1996).
• The consumer is the most important part of the production line, Quality should be aimed at the
needs of the consumer, present and future” (Prize, 2011)
• An organization must identify Customer relationships to Measure customer needs and
expectations; involve customers in quality improvement; determine customer satisfaction (Sila &
Ebrahimpour, 2005)

Employee engagement and training.

• Total quality management systems always successfully implemented depending on the

collaboration and coordination among a firm’s workforce (Ho, Duffy, & Shih, 1999)
• Training sessions also help employees to look upon the bigger picture and help in bringing change
into the organization (Phillips, 2012).
Quality planning.
• Many organizations currently invest in quality improvement Programs. However, the literature has

revealed that many companies felt that the quality improvement Programs had fallen short of

their expectations and that these programs were not generating the anticipated improvements

(Lam, 1997)

Quality policy.
• policy and strategy should be practiced by developing key processes, an appropriate human resources policy

and management, and by establishing alliances. Likewise, Samson and Terziovski (1999)
3.
Research Methodology

Conceptual Framework
Independent Variables Dependent Variables

 Leadership Support.
 Quality Policy  
Employee’s perception on the
 Quality Planning Effectiveness of Quality management
System
 Training and development

 Customer focus

 Supplier management
Sampling method

The selected population for the research study would include the management, executives,
and staff level employees of Slimline (pvt) Ltd of MAS Holdings.

Total population to relevant this study is 300 employees

A random stratified random sampling technique Management – 25 Nos

is consider as the method of collection data. The
stratum considers management level, executive Executives: - 50 Nos
level, and staff members Staff: - 75 Nos
 Data analysis
1 2
Demographic characteristics
of the sample:- According to
the demographic factor
analysis, the selected sample
population is well consisted
of educated, experienced
people who are engaged in
managerial positions for
considerable years.
Descriptive analysis &
Frequency analysis: :- to
analyze the data qualitatively
and quantitatively and
therefore expected to be
used to obtain information
about the central tendency,
dispersion of the data and
normality.to be used to
identify the factors of the
current system that
negatively and positively
affect the effectiveness.
3 4
Factor analysis - Supports
identifying the most
influencing factors among all
the considered factors.
Structural equation
modeling
to be identify the relationship
between each factor and the
relationship between factors
and effective quality
management. Structural
modeling is a powerful
multivariable analysis
technique
Expected output

This research is intended to examine the employees'

perception of quality management system in slimline (pvt)
ltd.

 Providing senior management with insight about which

factors are mostly important to focus to delight customer
expectations.

Current quality management system, controlling factors of

problematic situations and the study of employees
perceptions are expected to suggest solutions to existing
problems