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  • Girl Scouts Go Digital Case

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    Santoshi Sahoo
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    The document discusses how Girl Scouts in the US could improve their $800,000 annual cookie sales process through digitization. Currently, the 2.3 million Girl Scouts rely on manual ordering and fulfillment, with customers receiving cookies months later. Digitizing the process could help address growing volumes and allow young Scouts to focus on basic sales skills. The document prompts discussing digitizing the "As-Is" sales process, how technology could help, and key principles and solutions to improve through a new "To-Be" digital process.

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    Girl scouts go digital case

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    The document discusses how Girl Scouts in the US could improve their $800,000 annual cookie sales process through digitization. Currently, the 2.3 million Girl Scouts rely on manual ordering and fulfillment, with customers receiving cookies months later. Digitizing the process could help address growing volumes and allow young Scouts to focus on basic sales skills. The document prompts discussing digitizing the "As-Is" sales process, how technology could help, and key principles and solutions to improve through a new "To-Be" digital process.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    10 views5 pages

    Girl Scouts Go Digital Case

    Uploaded by

    Santoshi Sahoo
    The document discusses how Girl Scouts in the US could improve their $800,000 annual cookie sales process through digitization. Currently, the 2.3 million Girl Scouts rely on manual ordering and fulfillment, with customers receiving cookies months later. Digitizing the process could help address growing volumes and allow young Scouts to focus on basic sales skills. The document prompts discussing digitizing the "As-Is" sales process, how technology could help, and key principles and solutions to improve through a new "To-Be" digital process.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 5

    MANAGEMENT INFORMATION SYSTEMS

    Girl scouts go digital

    IMB5
    Paola Bielli, Aakanksha Gaur

    Mumbai | India
    Girl scouts go digital
    GIRL SCOUTS

    • Cookies sales: $ 800.000


    • Girl scouts (USA): 2.3 million
    • Growing volumes
    • Young actors, basic (sales) skills
    • 2 licensed suppliers for the whole country, ABC Bakers &
    Little Brownie bakers
    • Traditionally a manual order process, customers receive the cookies
    months after the order.
    DISCUSSION QUESTIONS

    1. Describe the As-Is situation of the Girl Scout Cookies sales


    process
    2. How can digitization help them?
    3. What are the key principles which should drive any attempt to
    improve the sales process?
    4. Sketch the main technology-based solution presented in the case
    (To-be process)
    5. What else would you propose?
    MAPPING THE PROCESS

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