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    Answering The Telephone and Transferring A Call

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    Melissa Arifka
    The document provides instructions for answering calls, transferring calls, taking messages, and leaving messages. It demonstrates answering a call and transferring the caller to Mr. Smith. When Mr. Smith doesn't want to take the call, the assistant takes a message from the caller including their phone number. The assistant then relays the message to Mr. Smith that the caller wanted him to call back. In another example, the assistant takes a call for Mr. Smith while he is in a meeting. The assistant takes a message for Mr. Smith to call the caller from Johnson's office back to discuss product prices.

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    Answering The Telephone and Transferring A Call

    Uploaded by

    Melissa Arifka
    11 views4 pages
    The document provides instructions for answering calls, transferring calls, taking messages, and leaving messages. It demonstrates answering a call and transferring the caller to Mr. Smith. When Mr. Smith doesn't want to take the call, the assistant takes a message from the caller including their phone number. The assistant then relays the message to Mr. Smith that the caller wanted him to call back. In another example, the assistant takes a call for Mr. Smith while he is in a meeting. The assistant takes a message for Mr. Smith to call the caller from Johnson's office back to discuss product prices.

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    ANSWERING THE TELEPHONE AND TRANSFERRING A CALL

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    The document provides instructions for answering calls, transferring calls, taking messages, and leaving messages. It demonstrates answering a call and transferring the caller to Mr. Smith. When Mr. Smith doesn't want to take the call, the assistant takes a message from the caller including their phone number. The assistant then relays the message to Mr. Smith that the caller wanted him to call back. In another example, the assistant takes a call for Mr. Smith while he is in a meeting. The assistant takes a message for Mr. Smith to call the caller from Johnson's office back to discuss product prices.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    11 views4 pages

    Answering The Telephone and Transferring A Call

    Uploaded by

    Melissa Arifka
    The document provides instructions for answering calls, transferring calls, taking messages, and leaving messages. It demonstrates answering a call and transferring the caller to Mr. Smith. When Mr. Smith doesn't want to take the call, the assistant takes a message from the caller including their phone number. The assistant then relays the message to Mr. Smith that the caller wanted him to call back. In another example, the assistant takes a call for Mr. Smith while he is in a meeting. The assistant takes a message for Mr. Smith to call the caller from Johnson's office back to discuss product prices.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 4

    ANSWERING THE TELEPHONE

    AND TRANSFERRING A CALL


    HOLDING THE LINE
    A: Hello, this is the Multiplus Company.
    B: Hello, is it the sales and marketing department?
    A: Yes, it is. How can I help you?
    B: I’d like to speak with Mr. Smith, please.
    A: Could I ask who’s calling, please?
    B: Yes, my name is Michelle Anderson.
    A: OK, Ms. Anderson. Would you mind holding the line a moment?
    B: Thank you.
    ---------------------------------------------------------------------
    A: Mr. Smith, you have Ms. Anderson on line 1.
    C: Oh, no. I don’t want to talk to her.
    A: Should I tell her that you’re busy and would like to call her back later?
    C: Yes, tell her that.
    A: OK.
    TAKING A MESSAGE
    A: I’m afraid Mr. Smith is too busy right now to take your call.
    B: I see. Can you ask him to call me back, please?
    A: Certainly. Can I have your number?
    B: Yes. It’s 444-1234.
    A: Thank you.
    B: Goodbye.
    A: Bye.
    ------------------------------------------------------------------------------
    A: Here you go.
    C: Oh, did she say what she wanted?
    A: No, she just wanted you to call her back.
    C: Anything else?
    A: No.
    C: OK. Thanks.
    LEAVING MESSAGES
    A: Hello, Mr. Smith’s office.
    D: Could I speak to Mr. Smith, please?
    A: I’m sorry, Mr. Smith is in the meeting right now.
    D: Oh I see. This is an important call though.
    A: Could I ask who’s calling, please?
    D: Yes, I’m calling from Mr. Johnson’s office. To whom I’m speaking?
    A: My name is Jane. I’m Mr. Smith’s new secretary.
    D: Nice to meet you, Jane. Could you please have Mr. Smith call Mr.
    Johnson today?
    A: What is it about?
    D: Mr. Johnson would like to talk about the prices of your products.
    A: OK. I’ll tell him as soon as he finishes his meeting.
    D: OK. Thank you. Goodbye.
    A: Bye.

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