Oda Bultum University

College of Business and

Economics
Department of Marketing
Management

Apprenticeship Report
 CHAPTER ONE
INTRODUCTION
 Historical Background of
Cooperative Bank of Oromia
The service of banking was started many years ago in Ethiopia. It
dates back to the establishment of the bank of Abyssinia in 1906
• in April 1943, state bank of Ethiopia commenced full operation and
acted as the central bank of Ethiopia Commercial Bank of Ethiopia
was legally established in 1963. After the fall of socialism, the first
private bank Awash International Bank, S.C. was established in
1994.After 1994 different private Banks were established. Currently
there are about more than 27 private banks in Ethiopia. From these
one is Cooperative Bank of Oromia S.C.
• Establishment of CBO (S.C.) was registered commercially on
October 29, 2004 in accordance with article 304 of Commercial
Code of Ethiopia & in line
With proclamation no. 84/1994 with authorized capital of Birr 300
million.It started operation on 8th march 2005, with paid up share capital
of Birr 112 million.62.86 % of Ownership was occupied by
Cooperatives while the remaining 37.14% was occupied by non-
cooperatives. Cooperative Bank of Oromia is a private commercial
bank in Ethiopia. As of October 2022, the bank has above 9.5 million
customer, has more than 610 branch network and has more than
11,500 employees throughout the country. Cooperative bank of Oromia
has ETB 121.7 billion Asset, and ETB 100 billion Deposits.
CBO receives money sent from all over the world through its SWIFT
Code CBORETAA and 16 international money transfer agents like
money gram, Atlantic international, x-press money, KAAH, Ria World
remit and so, on. The bank delivers foreign exchange in all its branch
distributed throughout the country. In particular Mieso branch one of the
New branch of CBO It was been established in 2021. It was located in
Mieso town. Mieso branch started working within few employees but,
currently there are 10 employees including secretary, guard and more
than 5090 customer. In general, by adopting or accepting different
modern working technical CBO Mieso branch tries to achieve its
vision, mission and to bring desire economic development in the
country.
Main function or core activity of the host organization
• Providing domestic and international money transfer service
• providing deposit service and withdrawal service,
• providing agricultural term loan,
•
• providing loans and advances to its customer including long term
investment.
•
• Provide services such as saving and loans to members as well as
 Vision:

To be The Leading Private Bank in Ethiopia by 2025

•
• To be dynamic, well equipped, worldwide known and recognized
center of excellence in competence based training, research and
consultancy services in business and related disciplines
•
• To be competent, reputable and socially responsible
• Mission:
•
• We root Our foundation in communities to Provide Banking Solution
that create greater customer experience with emphasis to
• To provide full-fledged and customer responsive banking service for
cooperative societies, individuals and other entries with special
emphasis to agricultural and agro based business
• financing and to maximize shareholders value through use of
competent and disciplined employee visionary leaders a modern
banking technologies agro based business
• Values:
•
• Integrity
•
• Customer Satisfaction
• Learning Organization
• Team Work
• Cost consciousness
•
 Objectives
Objectives

 Protect the interest of the bank against any harmful cause, internal
and external.

 Protect the employees against unfair exploitation of labor and
improper utilization of effort and skills.

 Support the members during the time of financial distress and
unlawful eviction or dismissal from job.
 Promote to meet customer satisfaction via employee’s satisfaction
 Promote to establish and enhance network communication with
local and international unions and federations.
 To promote saving culture and create access to loans.

 The structures of cooperative
bank of Oromia
CBO it has five major structures
1 General body: it is shareholders /owners of the bank who have the
basic right to decide the objective, the existence and operation of the
bank.
2 General assembly: it was elected representatives, the boards of
directors to whom all the powers to run the bank are based upon
3 Board of directors: Boards of directors hired the general managers of
the bank.
4 Executive managers. They are who interested to perform the function
relating to policy matters, implementation and supervision.
5 Functional departments: at head office levels and branches are in
charges of the implementation of policy and strategies of the bank.
 Marketing practice and service delivery of
organization.

Service is any activity or benefit that one part can offer to

another that is essentially intangible and does not result in the
ownership of anything. Cooperative bank of Oromia is a
community oriented bank that provide banking service to
individual, cooperatives, businesses, foreigners, and Ethiopian
in the diaspora. It also offers service that fit anyone needs they
are split into four categories such as; conventional, cooperative,
diaspora, and interest free banking. In general cooperative bank
of Oromia delivery service that can meet the need of their
customer and satisfy user of the bank and also it provides online
Michu digital loans service for their customer without warrant
through Michu digital application that make unique from other
private bank in the country.
 CHAPTER TWO
HOST ATTACHMENT DEPARTMENT
IN THE ORGANIZATION
 key function of the department
The Customer account and transaction service department is one of
the sectors of cooperative bank of Oromia mieso branch. Its duties
and responsibility by setting specific and feasible goals and objectives
which support to speed up customer satisfaction and profit
maximization of the bank.
To ensure standardization and uniformity in the customer service
process.
• To smoothly implement integrated banking solutions in retail banking
operation of customer service process.
• To determine duties and responsibilities that each employee at all
level in the customer service process.
• To provide efficient and quality service to its customer.
1) Account opening: - there are many types of accounts those are: -
Saving account – is interest bearing deposit opened by legal and
physical persons, organization and association.
Demand deposit account – shall mean an interest bearing account
opened only by customers who are literate.
Special demand account or Alhuda – means a non interest bearing
account that is opened to full fill the request of customer who for one
not wants interest for their deposit.
• Fixed time deposits – a type of account deposit is received at
certain period of time without movement a minimum of three months
and attracts higher interest rate than others
• 2) Duties related to cash: - cash withdrawal and deposit
• 3) Handling foreign exchange: -exchange of other currency into birr.
 Staff establishment of the department and
it’s duties and responsibilities
It has one employee in each window.
Their duties and responsibilities
Attend customer at the counter properly and with due respect.
•
• Post all type of transaction and identify customer.
•
• Prepare cash and non-cash tickets/instruments.
•
• Process customer account opening and perform cross selling
activity.
• Pay cash to all types of transaction within his/her limit.
•
• Scan customer and authorized staffs’ signature.
•
•
 the assignment that I was
handing in the department.
I perform the following specific work as an internship, when I was
participating in cooperative bank of oromia at mieso branch some of
them as the follows
• I opened more than 80 account with bank staff 35 in bank and 45
out of bank (on route) during internship practices with employees
• I open 100 mobile banking or Coopay E-Birr for varies customer
• I was participated in different writing and typing activities that help
customer like withdraw, deposit as well as transfer form for
customer and advise customer to fill the ticket properly
• I was fill many mobile banking link form as well as ATM order form
for varies customer according to their needs.
• I accomplish a given work punctual and honestly by obeying the
rules and regulations of the bank.
 CHAPTER THREE
EVALUATION OF THE ATTACHMENT
PERIOD
 Benefits I get from the Attachment.

Since this practical attachment is the connection between theory in

class and real world it has significant. Some of the significance of this
practical attachment;
it Help me to know and compare the relationship between the theory
and real world
•
• it increase my confidence on future work
• it Help me how to identify and find solution for problem
• Help to teach others the acceptability of theory in class
• it increase confidence of student for research
 Description of the Strength and
weakness.
Strength
• Fast services for transferring money.
• Good customer service.
• Availability of necessary resource.
• All employers are work together
• Good initiation to organize.
Weakness
• Absence of ATM.
• Lack of integrity.
• Poor market area selection.
• Poor network utilization insufficient working area for storing money.
Description of the Opportunities and Threats

Opportunities
• Low house expense at out lay branch.
• Experienced employees available.
• willingness of customer to use the bank if they are aware enough
• Communicate by phone collecting information from the foreign
customer.
• Development of information technology.
• low competitors market share
Threats
• Economic condition of the country.
• Volatility of currency.
•
• Competitors share of the market.
• Global financial crises.
• Poor saving culture of the societies.
• Development in technology may change this market beyond their
ability to adopt.
• High competition among other banks.
• Lack awareness of customer to use bank service.
 Challenges encountered me during the
attachment period.
There are some problems which affect me on my activities of 45 days. Some of
these problems are from the organization and some are from customers:
• Some of them don’t sign on the ticket and some signature on the ticket and
on the book are different.
• No correct order of sender name which is difficult to serve customer.
•
• Some are careless to respect the employees and rules.
•
• Some of them bring incorrect account which the system is not read.
How the challenges were solved.
• I have told to branch manager these problems to be minimized.
• Through customer I have told to them to fill criteria properly.
•
• I have told to branch manager to find solution how customers fill all criteria
• I worked my works more time by standing for the lack of seat.
Thank you for your
Attention!