QUALITY

POLICY
CONTENT

Definition of quality policy

Vision mission
Factors affecting quality policy
National quality policy strategy
Objectives of quality policy
• Example hospital (CMC chittor)
DEFINITION OF QUALITY POLICY

• A Quality Policy is typically a brief statement that aligns with an

organization's purpose, mission, and strategic direction. It provides
a framework for quality objectives and includes a commitment to
meet applicable requirements (ISO 9001, customer, statutory, or
regulatory) as well as to continually improve.
VISION AND MISSION

VISION To be leader in healthcare industry & a benchmark

for everyone by attaining accreditation and providing
state of art of health care at affordable rates to the
patients and strictly following the charitable hospital
norms

MISSIONTo stream line the health care services in

such way that the end user is benefited by it
FACTORS AFFECTING QUALITY
POLICY

Factors that includes quality policy

Patient needs Compliance Health and safety Service

NATIONAL QUALITY POLICY
STRATEGY
• National quality policy and strategyThe global initiative on national quality policy and strategy (NQPS)
supports Member States to improve the performance of their health system through the development,
refinement and implementation of national strategic direction on quality.Defining national directions on
quality is an increasing priority for many countries as they strive to systematically improve the
performance of their health care systems. With the growing momentum towards UHC, there is a
corresponding growing awareness that improved access must be accompanied by focused efforts to
improve the quality of health services if desired improvements in health outcomes are to be achieved.
Working alongside Member States and technical partners, WHO has co-developed a practical approach
for developing national policy and strategy to improve quality of care, as outlined in the Handbook for
national quality policy and strategy. This is accompanied by a compendium of tools and resources.
OBJECTIVES OF QUALITY POLICY

• What will be done

• What resources will be required
• Who will be responsible
• Who will be completed
• How the results will be evaluated
EXAMPLE

• The Christian Medical College, Vellore - Chittoor Campus is

committed to the healing ministry of Christ by providing excellence
in health education, healthcare, research and outreach by
continuously improving on its services.
• Towards this end, CMC Vellore shall endeavor to
• Treat all patients ethically, with empathy and dignity, within a culture of caring,
in the “Spirit of Christ”.
• Develop, promote and maintain professional competence and leadership in
compassionate patient care through continuous training.
• Ensure safety of patients, students, staff and other stake holders
• Promote, innovate and adopt new and appropriate, cost effective processes /
technology.
• Provide appropriate, state-of-the-art diagnostic, therapeutic and infrastructural
facilities.
• o implement them.
• Support programmes of education, research, patient care and outreach
activities.
• Comply with all relevant regulatory and statutory requirements.
• Meet all enquiries with courtesy.
• Ensure that all staff are aware of the vision, mission and quality policy of
the institution.
• Ensure that all staff are familiar with the relevant accreditation standards
and committed t
•Thank you