Communication for

the Workplace
Tom Means

CHAPTER 1

Communicating
in Your Life

© 2001 South-Western Educational Publishing Slide 1

Communication Skills
Critical to Your Success

 Using language  Teaching

accurately  Counseling
 proper grammar
 precise word  Debating
choice
 correct spelling  Listening
 Speaking
Section 1.1 Slide 2
The Purposes of
Communication

 Establish and build goodwill

 Persuade

 Obtain or share information

 Establish personal effectiveness

 Build self-esteem

Section 1.1 Slide 3

The Main Components of
Communication
R
e Message sent S
c through channel e
e n
i d
v Feedback e
e r
r

Section 1.1 Slide 4

Media to Send Messages

 Speaking
 Tells others how organized you are
 Relates how developed you are
 Writing
 Is a record of your communication skills
 Can help you relate your feelings to a friend

Section 1.1 Slide 5

Media to Receive Messages
 Reading
 Keeps you up to date
 Makes you a more interesting person
 Listening
 Involves understanding
 Communicates that you think the sender’s
message is important

Section 1.1 Slide 6

The Sender’s Responsibilities

 Apply audience analysis.

 Adjust your message based on the
background, needs, interests, and concerns
of the receiver.
 Assess message environment.
 Solicit feedback.

Section 1.2 Slide 7

The Receiver’s Responsibilities

 Read accurately.
 Focus.
 Take time to ensure understanding.
 Listen effectively.
 Clarify for understanding.
 Check for understanding.

Section 1.2 Slide 8

Formal Communication

Section 1.2 Slide 9

Barriers to Communication
Type Definition Examples
External Barriers that exist  Environmental
outside the factors
receiver and the  Appearance of a
sender document
Internal Barriers that exist Different
inside the receiver  Personalities
and the sender  Educational
backgrounds
 Biases
Section 1.2 Slide 10
Creating a Document

Computers Electronic
workstations

Voice
Scanners recognition
equipment

Section 1.3 Slide 11

Software Used
to Edit a Document

 Word processing software

 Integrated software package (suite)

 Spreadsheet software

 Database management software

 Graphics software

 Desktop publishing software

Section 1.3 Slide 12

Sending a Document
Electronically
 E-mail transmitted through
 an internal system that runs on a LAN
 a public system
 the Internet
 File Transfer Protocol (FTP) used to
transmit large files over the Internet
 Fax machine

Section 1.3 Slide 13

Storing a Document

 Magnetic disks
 Microforms

 Optical disks

Section 1.3 Slide 14

Sending Electronic
Oral Messages

 Pagers
 Cellular phones

 Voice mail

 Teleconferences

 Videoconferences

Section 1.3 Slide 15

 Click here to go to Chapter 2
Click here to return to contents

Communication for the Workplace

Chapter 1
Communicating in Your Life
© 2001
South-Western Educational Publishing

Slide 16