COMMUNICATION

AND ITS
IMPORTANCE

INTRODUCTION

 Definition

Communication is a dynamic reciprocal
process of sending and receiving messages.
Barriers of communication


Environmental barriers
Barriers of communication


Physiological barriers
Barriers of communication


Psychological barriers
Barriers of communication


Social barriers
Barriers of communication


Cultural barriers
Barriers of communication


Semantic barriers
Barriers of communication


Organizational barriers
Barriers of communication


Communication process
related barriers
Importance of communication

Foundation of planning
Facilitation
Decision making
Unity of direction
Basis of motivation, cooperation and
improving nurse’s morale
Effective coordination
Importance of communication

Congenial nurse manager- nurse relation

Device for handling employees grievances

Modification of behaviour of the staff

Effective control
 Research findings

Introduction: Recognition the nurses’
communicative roles can influence quality of
patient’s care. Therefore, this study was
aimed to explore nurse’s role in nurse-patient
relations.
 Research findings

Methods: This study was a qualitative
research in which collected data was
analyzed by content analysis method. The
participants were 23 nurses, patients and
their families in medical and surgical wards
of a referral hospital in Tehran, Iran. Data
were collected by semi-structured interview
and observation
 Research findings

Results: Data analysis was led to the
emergence of a main conceptual category:
The patient's need-based communication.
This category was derived from two
categories: 1) Identifying the patient’s needs;
and 2) Communicative behavior in the face of
the patient’s needs.
 Research findings

Conclusion: The nurse’s role in relationship
with patients is designed according to
patients’ needs. Therefore, if the patients’
needs in clinical settings are defined and
clarified appropriately, the nurse-patient
relations will be enhanced and thereby the
quality of care will be improved.
 Student’s reference

 Suresh S, editor. Potter and Perry's Fundamentals of
Nursing: Second South Asia Edition-E-Book. Elsevier
India; 2017 Aug 18.
 Burton MA, Ludwig LJ. Fundamentals of nursing
care: concepts, connections & skills. FA Davis; 2014
Oct 10.
 Berman A, Snyder SJ, Kozier B, Erb G, Levett-Jones
T, Dwyer T, Hales M, Harvey N, Luxford Y,
Moxham L, Park T. Kozier and Erb's fundamentals of
nursing. Pearson Australia; 2010.
 Student’s reference

 Vati J. Principles and Practice of Nursing
Management and Administration: For BSc and MSc
Nursing (as Per the Syllabus of Indian Nursing
Council). Jaypee Brothers Medical Publishers; 2013.
 Teacher’s reference

 Suresh S, editor. Potter and Perry's Fundamentals of
Nursing: Second South Asia Edition-E-Book. Elsevier
India; 2017 Aug 18.
 Burton MA, Ludwig LJ. Fundamentals of nursing
care: concepts, connections & skills. FA Davis; 2014
Oct 10.
 Berman A, Snyder SJ, Kozier B, Erb G, Levett-Jones
T, Dwyer T, Hales M, Harvey N, Luxford Y,
Moxham L, Park T. Kozier and Erb's fundamentals of
nursing. Pearson Australia; 2010.
 Teacher’s reference

 Taylor C, Lynn P, Bartlett J. Fundamentals of
nursing: The art and science of person-centered care.
Lippincott Williams & Wilkins; 2018 Oct 5.
 Fakhr- Movahedi A, Rahnavard Z, Salsali M,
Negarandeh R. Exploring nurse’s communicative
role in nurse-patient relations: A qualitative study.
Journal of caring sciences. 2016 Dec;5(4):267.