MODULE I Cabin Crew Members

Unit 1 Cabin crew members

Teacher:
FLIGHT CREW POSITIONS

CAPTAIN

FIRST FLIGHT
OFFICER ATTENDANT

PURSER
 - Responsible for the safety of the
aircraft, the crew and the passengers.

CABIN CREW - Responsible for weather checks, safety

MEMBERS: checklists, flight planning.
CAPTAIN
- Report any issues or changes during
flights.

- Flying the plane to its destination.

 - He/she will take responsibility of the
CABIN CREW plane if the captain becomes ill or
incapacitated.
MEMBERS:
FIRST - Similar roles.
OFFICER
- Same piloting skills and
qualifications.

- Captain usually more experienced.

 - In charge of the performance of all
CABIN CREW the other cabin crew.
MEMBERS:
SENIOR CABIN - Ensure that paperwork is complete.
CREW/
(SENIOR) - Have been with an airline for several
PURSER year.

- Ensure that the best levels of safety

and comfort are met during a flight.
Source: KLM blog On all of my travels I find that after people ask your name and
website nationality, they want to know what you do for a living. When I
reply “Senior Purser, I usually get a blank stare, followed by
another question: “What does a Senior Purser do?” It’s time for
an explanation.

Purser and Senior Purser

On every flight, KLM has one or two managers on board who

make sure everything runs smoothly and who supervise the
cabin crew to give our passengers a pleasant flight. On
European flights, there is one manager on board, the Purser.
You can identify them by the four silver stripes on their sleeves.

WHAT IS A PURSER?
WHAT IS A PURSER?

The Purser is responsible for the product on board. On intercontinental flights, the
Purser is in charge of the team in Economy Class, while the Senior Purser is
responsible for the crew in World Business Class and the overall supervision of all
cabin crew. They work closely with the Purser. The Senior Purser also displays four
stripes on the uniform with an additional orange stripe. There is also a team of
Assistant Pursers, who only operate on intercontinental flights and display three
silver stripes on their sleeves.

Preparations
Before the rest of the crew arrives, the Purser and Senior Purser report to the
Aiport to prepare their flight. They review all relevant flight information, check
which passengers may require assistance and see if there are any other special
circumstances to consider on board. They also assign the cabin crew to their duties.
For intercontinental flights, the Senior Purser and Purser allocate the team and plan
their operations on board.
WHAT IS A PURSER?

Prior to departure

The (Senior) Purser contacts the gate agent to coordinate the boarding procedure. They also obtain
important information about the flight from the captain, such as flying time, any specific flight conditions or
technical specifications of the aircraft. Vice versa, the (Senior) Purser shares any important passenger
information with the captain. The (Senior) Purser also ensures that there are enough meals onboard for all
passengers. When all the preparations are complete, the crew is ready to welcome the passengers on
board, which is an important interaction with the public.

The flight

During the flight, the (Senior) Purser is the host of our passengers. They will introduce themselves to the
passengers over the PA (the passenger address) system and will conduct all announcements throughout
the flight. Both the Purser and Senior Purser will do everything they can to make the flight as pleasant as
possible. Should there by any unexpected situations, they will try to resolve these immediately. Throughout
the flight they keep in contact with the pilots to inform them of the situation in the cabin, and they will be
notified of any turbulence or a shorter flying time that may require a change in the service schedule .
* The passenger address (PA) system is primarily a safety system that provides passengers with voice announcements and
chime signals from the flight or cabin crew; its secondary purpose is for the audio entertainment system
 WHAT IS A PURSER?

“The (Senior) Purser is also called on to mediate in various situations. Some examples include:
a. A medical incident that requires their leadership;

b. A passenger with aggressive behaviour or who doesn’t follow the rules;

c. The (Senior) Purser ensures the pilots are always informed;

d. There may be a technical problem or a catering error;

e. There could be a passenger who is afraid of flying and requires some extra assistance;

f. A passenger may have a complaint about the flight, the process at the airport or something
else. The (Senior) Purser will do their best to assist the passenger and resolve the problem;
 WHAT IS A PURSER?

f. After almost every flight, the (Senior) Purser will write an evaluation about the flight
attendants not only to provide feedback to the crew member, but also to keep KLM
abreast of staff operations;

g. Towards the end of the flight, the (Senior) Purser is responsible for distributing
landing forms and preparing the cabin for landing. Every airport has its own regulations
for incoming aircraft, and the (Senior) Purser is responsible for complying with these;
On some destinations all alcoholic beverages must be counted and recorded on a form

h. The (Senior) Purser is also responsible for the administrative duties of the flight, for
example recording all duty-free products, reporting any variations to KLM or sharing
information with the (Senior) Purser of the crew that is flying back to Amsterdam or
continuing the flight to the next destination.”

Source: https://blog.klm.com/what-is-a-purser/
 READING AND COMPREHENSION

1.- How do you identify a Purser on flights?

You can identify them by the four silver stripes on their sleeves.

2.- What the senior Purser is in charge of?

He is in charge of the crew in World Business Cass and the overall supervision
of all cabin crew.

3.- Name some of the various situations that the Senior Purser is
called to mediate:

A passenger with aggressive behaviour; ensure the pilots are always

informed;
there may be a technical problem or a catering error; there could be a
passenger who is afraid of flying
 - Responsible for passengers'
safety and comfort.

- Interact directly with

passengers.

- They must be at least 18 years

old.

- High school diploma and / or

major in commercial aviation

CABIN CREW MEMBERS:

CABIN CREW / FLIGHT
ATTENDANT
Crew Member Duties

Attending a pre-flight briefing.

Carrying out pre-flight duties.

Crew Member Duties

Welcoming passengers and showing

them their seats.

Informing safety procedures.
Crew Member Duties

Making announcements. 

Serving meals .
Crew Member Duties

Selling duty-free goods.

Reassuring passengers  and

ensuring they follow safety
procedures 
Crew Member Duties

Dealing with emergencies.

Ensuring passengers disembark.

Completing paperwork.
DISCUSS

WHY DO PEOPLE WANT TO

BE A CABIN CREW?

Make a list of good points and

bad points about the cabin crew
position

INTRODUCTION TO
CABIN CREW
 LISTEN AND
READ TO FOUR
PEOPLE
TALKING
ABOUT THEIR
JOBS. THEN
COMPLETE THE
INFORMATION.
 LISTEN ONE
MORE TIME
AND LET’S International
COMPLETE flights
THE 9
INFORMATIO
N.
1 19 running

1 1 Passenger safety

Cabin service
2 12 director
 MAKE A BRIEF
PRESENTATION
ANSWERING THE
QUESTIONS
BELOW:
1.WHAT QUALITIES DO YOU HAVE
NOW THAT WILL HELP YOU BE A
GOOD CREW MEMBER?
2. WHAT QUALITIES DO YOU NEED
TO DEVELOP?
 LET’S TAKE A
LOOK :
W W W. Y O U T U B E . C O M / WAT C H ? V = W 0 O D N 7 F I Q X
K

MAKE A SHORT PARAGRAPH

ABOUT THE MAIN IDEAS
DISCUSSED IN THE VIDEO