STARBUCK

S
 Starbucks Corporation - an American
global coffee company based in
Seattle, Washington.

 Largest coffee-house company in the

world with 30000+ stores in 62
countries. President and CEO -
Howard Schultz.

 Places high value on ethical behavior

and company-wide diversity.

 Offers espresso menu items,

refreshments and pastries,
merchandise, brewing accessories,
INTRODUCTI
gifts and books
ON
YEAR-WISE LAUNCH
JOB ANALYSIS

STORE
MANAGER
SHIFT
SUPERVISOR

BARISTA
 STORE MANAGER
JOB DISCRIPTION JOB SPECIFICATION

• Inventory management / stock control • Minimum 12th pass

• Manage store revenue & cost • Has in Depth knowledge of coffee

• Interviewing & training, planning, assigning and

directing work

• Conducts regular store meetings

• Taking Feedback from customer

• Conduct goal setting

 SHIFT SUPERVISOR
JOB DISCRIPTION JOB SPECIFICATION

• Provide feedback to store manager  Minimum 1 year of experience of handling a team in a

• Follow up with barista retail setup

• Create a positive learning environment  Minimum education qualification – 12th / Diploma +

• Maintains regular and consistent attendance

• Follows health, safety and sanitation guidelines

 BARISTA
JOB DISCRIPTION JOB SPECIFICATION

• Welcomes and connects with every customer.  No experience required

• Response to customer & say “Thank You”  Minimum education qualification – 12th / Diploma +

 Expert in “Latte Art”

• “customer comes first” attitude

• Provide quality products to customer with recipe

and presentation standard

• Maintains a clean and organized workspace

 1. JOB APPLICATION PROCESS
• Company’s official website is right place to visit to
complete job application

• Some candidate walk into Starbucks store for

application which is not validated by company
RECRUIT
2. ASSESSMENT TEST MENT &
• Personality based assessment test for candidate to
SELECTIO
evaluate their behavior
N
• 80 – 120 questions asked
PROCESS
 3. INTERVIEW PROCESS
• Passed candidates will be called for a phone interview

• It will take about 30mins to complete

• Salary expectation , availability & work experience

4. STARBUCKS
ORIENTATION
• Newly employed worker participate in orientation
process

• Process that educates the employee about their role

and culture of company
SHIFT SUPERVISOR TRANING
PROGRAM
• Supervisory skill

• Training new partners TRAINING

• Floor supervision &
• Cash controller responsibility
DEVELOPME
NT
• Training of providing best Starbucks
experience to customer
STORE MANAGER TRAINING
PROGRAM

• Motivation

• Delegation

• Problem solving

• Improving performance
BARISTA TRAINING PROGRAM

• Initial training for essential skills &

knowledge

• Use of simple and intuitive tools

• One-to-one & on-the-job training

• Training for Latte art

• Customer interaction
EMPLOYEE WELFARE
PRACTICES
 HEALTH PARTNER PAID TIME
COVERAGE ASSISTANCE OFF

MEDICAL PROVIDING FUNDS FOR

2 PERSONAL DAYS
ILLNESS
DENTAL PER YEAR
DEATH IN FAMILY
DISABILITY 7 PAID HOLIDAYS
NATURAL DISASTER
ACCIDENT PAID VACATION
EXTREME DAYS
COVERAGE CIRCUMSTANCES
LIFE INSUREANCE
 PARENTAL EDUCATION COMMUTER
LEAVE BENEFIT
BACHELOR’S DEGREE WORK RELATED
TIME OFF & PAY WITH 100% TUITION
REPLACEMENT TRANSPORTATION
COVERAGE, EXPENSE
THROUGH COACHING,
PARENTAL LEAVE COUNCILING &
ADVISING
10K FOR ADOPTION
OR SURROGACY
 SET ASSESS AND
DEVELOP A
OBJECTIVE RATE
PERFORMAN
AND GAIN PERFORMAN
CE PLAN
AGREEMENT CE

DEFINE REVIEW
DEVELOP
EXPECTATIO PERFORMAN
PIPs
N CE

MEASURE
PROVIDE
PERFORMAN
FEEDBACK
CE

PERFORMANCE MANAGEMENT
 CUSTOMER CARD- SURVEY
ANSWERD BY CUSTOMER ON
THEIR THOUGHTS ABOUT THE
EMPLOYEES, SERVICE &
PRODUCTS

360 DEGREE FEEDBACK-DONE

BY THE SUPERVISORS, PEERS,
SUBORDINATES, CUSTOMERS
& EMPLOYEES THEMSELVES
CONCLUSION
THANK
YOU