NAMA : LAILA ROSSA

ALAMAT : BUMI MONDOROKO RAYA M3/14

SINGOSARI
ALAMAT EMAIL : Laila.rosa@ymsil.com
Memberi Salam/
Greeting 
BHS.ISO1.001.01
 TUJUAN

Setelah mengikuti pelatihan peserta kompeten memberi salam

kepada kolega dan pelanggan sesuai SOP perusahaan

MANFAAT
Suasana kantor jadi lebih nyaman, pelanggan lebih
puas dengan pelayanan kontor tersebut
Good Morning From the time you get up in the morning until 12 noon
Good Afternoon From 12 noon until about 6 pm
Good evening From 6 pm onwards before 12 midnight

Good morning! Good Morning

Hello Ms. Ani,How are you today? I’m well thank you,
and you
Good day,Sir! Good day,Madam!
How do you do ? How do you do?

- From 12 noon until about 6 pm

From 6 pm onwards before 12 midnight
The Day is divided into ”day (time)”
and ”night (time)”. Daytime is from
approximately 6am (sunrise) to
approximately 6pm (sunset). Night
time is from sunset to sunrise.

Every day starts precisely at

midnight. AM (Ante-Merediem =
before noon) starts just after
midnight. PM (Post-Merediem = after
noon) starts just after noon.
 
 
 
ABOUT TIME
 
The greeting Good Morning is approximately said
between the time after midnight and before noon (so it is
not exactly the same as the Indonesian greeting Selamat
pagi, which is said between sunrise and 10:00 or 11:00
a.m.)
Similarly, the greeting Good afternoon is
appropriately said between noon and 6:00 p.m. (in
contrast to Selamat siang which starts from about 11:00
a.m. to about 3:00 p.m.).
The greeting Good evening is appropriately said
between 6:00 p.m. and midnight (thus covers the range
of Selamat petang and Selamat malam), whereas
Good night is actually a leave-taking (similar to Good
bye) spoken at night (Indonesian, Selamat tidur or
GREETING VS LEAVE TAKING

Greetings Leave Taking

Good morning Good night

Good afternoon Good bye
Good evening Bye-bye
Hallo So long
Hi See you later
  Cheerio
SMALL TALK
 is an informal type of discourse that does not
cover any functional topics of conversation or any
transactions that need to be addressed.

Weather
Kind of chilly this morning, isn’t it?
What a beautiful morning. A bit windy, but beautiful.
Family
How’s Carol doing? I haven’t seen her for ages.
Oh, she’s fine. Just got a job with the Unilever.

Weekend
How did you spend the weekend?
Did you do anything special?
How was your weekend
Mr. Hammer : Good morning, Marry How are you this morning ?
Selvi : Good morning Mr. Green , I am very well thank you.
And how about you ?
Mr. Hammer : I am very well thank you . Did you have a good
weekend ?
Selvi : Yes I went to the beach with my family. We really
had a good time.Did you have a good weekend, too ?
Mr Hammer : Not really. I had a lot of things to do at home.
It’s time to work. Good bye Marry. Have a very good
morning
Selvi : Good bye Mr. Hammer
 
 
 CROSS CULTURAL INFORMATION

• DON’Ts
Never ask about religion one has
Never ask about marital status one has
Never ask about how much one earns

• DOs
Ask about one’s condition
Ask about the weather
Ask one’s occupation
 
QUESTIONS AND ANSWERS (Oral practice in group
and individual)
1. John : Hello, Jake. How are you?
Jake : Fine, thanks.
2. Mr. Green : How are you today?
Mrs. Brown : Very well, thank you.
3. Jake : How are you this afternoon?
John : Fine, thanks.
4. Mr. Green : Are you busy today?
Jake : Yes, I am busy today.
5. Maria : Are you an employee or a student?
Helen : I am a student. What about you?
Maria : I am an employee.
Helen : That’s good.
6. Mr. Green : Good-bye, Mrs. Brown.
Mrs. Brown : Good-bye, Mr. Green.
CONVERSATION (Oral practice in group and individual)

Mr. Paul : Good morning, Mrs. Smith. How are you?

Mrs. Smith : Very well, thank you, Mr. Paul.
Mr. Paul : Is Mr. Smith well this morning?
Mrs. Smith : Mr. Smith is very well, thank you.
Mr. Paul : Are Adam and Nancy well this morning?
Mrs. Smith : They are fine, thank you.
Mr. Paul : See you tomorrow . Good bye.
Mrs. Smith : See you tomorrow, Mr. Paul. Good bye.
 HOMEWORK

Make greeting to your collage before

you leave at your office
Please record and send to my email
tomorrow morning
 Greetings When it is Used

Good Morning! - From the time you get up in the

morning until 12 noon
Good Afternoon! - From 12 noon until about 6 pm
Good Evening! - From 6 pm onwards before 12
midnight
Hallo! / Hi! - Less formal, can be used at any
How are you? time of the day / night
Good night! - Used just before you go to bed
Good bye! - When Finishing work and leaving
Have a good evening! somebody
See you tomorrow!  

Have a good weekend! - On Fridays when finishing work

See you on Monday!
Bye! - Less formal