English Post-Foundation Programme

Technical Communication

General skills
Introduction

Body

Conclusion

Reference
What do you call the following skills?
1. Listening
2. Communication
3. Problem solving
Introduction
 
There are nine generals skills every sales person
should have. They are very important to improve
the business in all fields.
 
 Listening Skills –
an effective salesperson must be able to
listen to what a potential customer or
customer is saying to them – as well as what
is not being said. They must be willing to
take the time to understand what the
customer truly needs and identify the
problem the customer is trying to solve.
· Effective Communication Skills –
in addition to listening, you must be able
to respond well. You must be able to offer
solutions to the customer’s problems if the
customer is ever going to buy
from you or your company.
Problem Solving Skills –
good salespeople are always working to solve
problems – they understand that problem
solving is what their real job is.
 
Interpersonal Skills
– beyond communication skills, salespeople
should know how to work well with their
customers and with each other in order to be
most effective. They should be courteous,
respectful, and skilled at building relationships.
Organization Skills
– good salespeople are well-organized. This
doesn’t necessarily mean their desk is well
organized, but it does mean that they have a
system for maintaining information about
prospects, customers, products, and any other
information their customer might need.
Self-Motivation Skills
– if you’re going to be good at sales, you
have to be able to motivate yourself.
There will be those times that you don’t
want to take the next step in the sales
process, but you’ll need to know how to
work through those feelings and take the
steps that your customers need – and that
will help you be successful in your job.
Persuasion Skills
– customers almost always
have a choice in the company
they work with or choose to
buy from. Persuasion is the art
of helping the customer to
choose your offer over others.
 
 
· Customer Service Skills
– once you know how to make a sale, do
you know how to keep that customer
coming back? Do you view them as a
one-time sale or as someone who could
be a continual source of sales over the
life of a relationship with them?
· Integrity – in any relationship,
including a salesperson-customer
relationship, integrity is vital.
Without it, you will lose the customer’s
trust, their business, and possibly the
business of others that the customer will
tell about your company – and you.
 
Conclusion
To conclude, this report discusses the
importance of the general skills every sales
person should have. They will succeed in
their job if they acquire nine general skills
that were discussed.
Reference
An Introduction to selling skills –
Ministry of Manpower
t
https://www.skillsyouneed.com/ips/persu
asion-skills.html