Group H

20050 – MANJUSHA SATDIVE

20051 – DIVYA SHETTY
20052 – SHIMONA BERRY
20053 – VAIBHAV SHINDE
20054 – SHIVAM AGRAWAL
20055 – SHREYA DIGHE
20056 – SHRUSHTI PAWAR
Type: -Hospitality

• Name: - Rajshahi Palace

• No of employees: 200
 Designation:

1. Front desk
2. Marketing and sales personnel
3. Hr manager
4. Waiter/Waitress
 Training objectives

 Communicate more effective on the job.

 Practice active listening
 Describe some verbal and non-verbal communication
skills.
 Understand the benefits of effective workplace
communication.

•  Timeline – 17 Hours (2 days tentative)

Budget – 5500 (For 2 days)

Materials
 Laptop
 Projector
 White Board Plus Stand

 Mike & PA System

 Scripts Handouts

 Stationery (Pen, Pencil….)

 Refreshments
Communication skills
 SESSION OUTLINE: DAY 1
TIME TOPIC(DETAILS) METHOD KEY POINTS

9:00am Opening Remarks Presentation Welcome and outline of

9:30am the day
9:30am Speak your mind (What do Group Discussion Overview of employee’s
10:00am employees know about thoughts
Communication)
10:00am Seven Cs of Communication Presentation Points explanation along
10:45am and its importance with video assistance

10:45am TEA BREAK

11:00am

11:00am Email Communication and Presentation Communicating through

12:00pm Etiquette email

12:00pm Role – Play (Client, Role-play scenario Employees will act in

1:00pm Customers, Superiors) possible scenarios
1:00pm LUNCH
2:00pm
2:00pm Communication Approaches Presentation and case Explanation and
3:30pm study discussion (2 Way)
2:30pm GAMES White Board/ Sheets The Guessing Game
3:00pm One word letter
3:00pm Emotional Awareness and Presentation & Video The ability to
4:00pm Management. Examples understand others will
help in better
communication
4:00pm Cohesion and Clarity Video lectures Explaining the need
5:00pm about communicating
clearly and concisely
5:00pm Feedback and doubt clearing Discussion Know employees’ point
5:30 of view
 SESSION OUTLINE: DAY 2
TIME TOPIC(DETAILS) METHOD KEY POINTS

9:00am Quick revision and Group Discussion A quick review of other

9:30am discussion days program
9:30am Body Language Role Play Teaching with enacting
11:00am
11:00am TEA BREAK
11:15am

11:15am Importance of active Presentation Importance of listening

12:00pm listening

12:00pm Listening Skill Testing Group Discussion Concentric Circle-Game

1:00pm (With help of game) and Game Direction Direction

1:00pm LUNCH
2:00pm
2:00pm Awareness of Presentation + Description of 4
3:00pm communication styles discussion communication styles
3:00pm Games To be played in even Back-to-Back drawing
4:00pm numbers Mime game
4:00pm Persuasive skills Role play and Usefulness of persuasive
5:00pm presentation skills in workplace
5:00 Feedback & closing Discussion Thanking everyone
5:30 ceremony