Professional Documents
Culture Documents
Digital Strategy
Digital Strategy
Digital Strategy
OLA
The Ask
Improve Brand Perception and build brand love on digital
Key Tasks
Destination
Value Vehicles (already being spoken of by Ola)
Convenience Journey
Safety
Trust
Drivers
Mobility
Destination
Have no
Uncomfortable option but to Meh
Nothing
do travel by
cab
They don’t
I don’t feel I just want to Just use it to make a
Daily thing,
anything get over with go from difference in
nothing
about cab- them point A to special my life
rides Point B
Were they actually that bad?
So we asked them about a positive memory they had during their cab journeys
“I remember my cab ride back home after my first date with my wife”
“I once finished an entire pitch presentation in an Ola while going to the meeting”
“Me and my best friend commute by Ola every day and we talk our hearts out before reaching work”
“I love Ola rides late in the night after work, when the roads are empty and I’m by myself in my thoughts”
“Add an anecdote about Ola/Uber pool”
.
.
.
.
.
These were positive moments that people had with cab rides (and many of them with Ola)
But they never associated these moments with their journeys, commutes or Ola rides
Though they had positive experiences, negative is
what they remember actively
How do we change this perception and hence Ola’s perception as well?
Dissonance
We over index on positive to reduce the negative
We present a contradictory truth to their existing perception of cab rides that creates a dissonance in
their minds.
Consumer Truth
Our passengers have an indifference towards cab ride journeys
because they think nothing interesting ever happens in a cabs
But what is ordinary but the extraordinary persevering in our drudgery?
These moments that we have in the cab are anything but ordinary. They
are magic and more. We just don’t see them sitting right next to us.
Our opportunity
Ola wants to help you peek behind the seemingly blah and see the special, interesting, insightful, mind-
blowing, peaceful, beautiful moments that are often hidden behind the ordinary and at times annoying
cab rides you take
We want you to come on a ride with us to see that it’s never been boring and mundane, it never will. It
never can because...
NOTHING ORDINARY EVER HAPPENS IN AN OLA
How do we bring this alive on digital?
On digital, we want
to be perceived as a publisher in the world of mobility and specifically cab rides.
Instead of pushing brand first comms, we talk about the things that matter to our audience
What we want to do as Ola, is hold a mirror up to India, understand them and represent their very real
experiences with commutes, journeys and cabrides
We talk in ‘me’, not ‘we’. We aren’t informing, we’re engaging. We have likes and dislikes.
We have a clear, distinct personality.
CONTEXT & CONTENT
On social context is what makes you click, content is what makes you stick. There are 3 devices you can
use to set yourself up for success even before your audience tunes into your content
AUDIENCE FIRST
Brands need to be native to someone’s social experience. Let’s understand audience behaviour
We’re culture vultures on social. Social is as much about publisher The audience is looking for
We want to discover moments, we interaction as it is about peer to content to represent their cultural
want to discover content. The peer. values and moments. It’s not so
audience is looking for fresh The audience isn’t transient with much about the brand or content,
experiences. Instagram AR filters their interactions anymore. They but really the brand finding
are the proof. are willing to invest their time. moments to help them
gain social cred.
Pillars we build Ola’s content on
We determine how we shift & activate our content pillars based on ongoing listening &
insight input to ensure that our content is as meaningful as possible for our audience
and within various culture.
FILTER CONTENT
LISTENING
Consumer
Category Occasion
Joy
Safety
Competition/Category
Togetherness
Brand Mentions
Our Tone of Voice
Friendly, Down
to earth, Lover of
travel and
journeys,
informal, jovial
and fun
Platform POV
Similarities Differences
Focus on journeys Occasions
Brand’s tone of voice Weightage of pillars
Key visual elements Moment marketing
Creative execution formats
Ola India!
India
Content Pillars
Joy for India is the joy of getting more than Trust is knowing you won’t be swindled. Trust Safety is linked to the cab experience and the Togetherness in India is about travelling
what was expected. is knowing that you don't have to look over journey. The driver and the cab are the together in groups (friends & family) and making
Joy is a surprise. your shoulder when you’re with Ola. Trust is brand’s reps in this experience and should a personal experience out of it (through
that Ola won’t give a bad experience become the key elements in the storytelling conversations, food, music).
Content pillar weightages for Q1 in India
Joy
Trust Safety Togetherness
Manifesto
Yaad hai, jab jaldbaazi mein
hadbada ke..baithte the
Bina bye bole kahin door nikatle the
aur call pe maafi maangte the
Vo der raat,
Airport se ghar aana…
Aur papa ka surprise wala
birthday manana
Vo school bus choot jaana..
Seat pe baith ke safety pin
uss fancy dress waali frock
pe lagaana..
Aree meetings ho jaati thi ek
ghante ke safar mein..
Koi pyaar ki lambi khamoshi
bathta tha… uss choti dagar
mein..
Vo thandak azaadi ki.. jo
pehli baar hostel nikalte
waqt kaleje mein lagi thi..
Content Approach
Context
People in OLA journeys often experience some small life moments
that are universal and relatable.
Idea Overview
A series of comic strips, which start through the perspective of a
rear view mirror, in which we see real instances and small, relatable
moments experienced by people in OLAs.
More instances
- In an OLA Cab, a passenger shuts off the rest of the
world, by closing the windows and listening to the music
on Ola Play
- Two best friends play a card game during a long
Outstation ride. Their friendship is tested when a
speedbump scatters their cards a little bit.
Platforms
Context
The backseat of an Ola is no ordinary place. There are a lot of
stories that have taken place here and a lot of intangible treasures
discovered.
Idea Overview
Platforms
Caption: Kindly put your seatbelts on. Bumpy roads will lead to the destination of
‘love’ @OlaCabs #OlaIndia #OlaCabs #RearViewStories #OlaOutstation
#TohChalein
Backseat Idol
Insight
Music is an essential part of any journey. In a way music makes the
journey complete..
Idea Overview
Much like singing in the shower is a thing, we can leverage the
importance of music in a journey to make singing in the back seat a
phenomenon that we can truly own. What we do is:
Context
From cramming our papers en route to a bumpy ride to the exam
hall to falling asleep against the car window on a breezy day,
universal moments and stories exist in Ola journeys.
Idea Overview
An Ola UI panoramic map that shows you, through pop out speech
bubbles, various different lines and expressions that are said at
various points in a particular OLA journey.
Sample Situations
- Two siblings fight on everything from shotgun to whose
view is better.
- A person takes pictures of everything while in their Ola
journey
Platforms
Insight
The common perception of an OLA journey only includes the
passenger. But what about the driver’s journey? Not many think
about it and all that they have to do sacrifice and do to make Ola
what it is.
Idea Overview
In collaboration with OK tested, we try and show what the day to
day of a Ola driver looks like, from millennials’ lenses. Two
members from the OKTested team (Akshay Nayar & Arushi
Kapoor) take up the task of trying to become an Ola driver for a
day.
Platforms
World Through My Window
Insight
People often find it difficult to put a finger on a place where they’d
like to visit for a holiday, a weekend or even just stepping out in
their own city.
Idea Overview
We can provide a solution by curating the journeys of our user base
with Ola. This series of posts will show the different places an Ola
goes to- from the metropolis of Mumbai to the broad highways
outside urban India.
● Kickstart the activity with some influencers where they
post pictures of the places they’ve been through their
Ola.
● We curate these photos and ask our users to share their
Ola pictures in the same format.
● The entries we get can be further curated as highlights or
carousels under the title World Through My Window.
Caption: Two reasons why this picture is special, one because road trip
to Gokarna feels happier than happy can be and two, because I am old Platforms
enough to stick my hand out of the window. @olacabs
Context
A lot of successful people we now know have had interesting
journeys to reach where they are today. We interview these people
and talk about their journeys in the backseat of an Ola.
Idea Overview
In collaboration with ScoopWhoop we start a property called
Backseat Interviews where we talk to handpicked people who have
made it in life and have had a journey that rides on trust,
togetherness, joy, security and safety.
Platforms
+
Always-On
Photobooth On The Go
Insight
An autorickshaw makes for an excellent place to shoot selfies. The
3 point lighting, the colorful backdrop and the travel almost call for
photographic content to be created.
Idea Overview
We create a series of Instagram posts with influencers who talk
about their journeys in autos while taking these selfies in Ola
Autos. We eventually open this up for our audiences as well and
urge them to send in their autorickshaw selfies.
Platforms
Insight
No matter the journey, no matter the language, there are some
universally used terms when people go on Ola journeys, which are
often used to the point of hilarity.
Idea Overview
We create a dictionary of terms and lingos associated with cab rides
and OLA, that are both cheeky and heartfelt
Platforms
Ola Speaks
Insight
Adding a quirky personality to speech on Twitter has brought about
great engagement for brands in the past, Wendy’s and Netflix being
prime examples.
Idea Overview
Twitter exclusive, we hear Ola’s short and quirky takes on the kind
of fun things, observations and insights that take place during a
journey.
Platforms
Trending posts
Image copy:
Caption: Thank you Daft Punk for being the background track to so
many of our journeys. #OlaIndia #OlaCabs #OlaOutstation
#TohChalein
Platforms
Trending posts
Image copy:
Caption: Keep the petrol price hike stress away. Just Ola it and
forget it.
Platforms
Playlists for every situation
Image copy:
Highway to Hell!
Platforms
+
Moments
Mother’s Day Out
Insight
For most of the mothers in India, travelling within a city is mostly
functional. Since being a mother is 24*7 job, the only reason they
step out for is to run errands.
Idea Overview
On Mother’s Day, we will provide home makers a full day cab
service. That will take them on a journey to a picnic spot. It could
be a gift from the children to their Mothers.
● Kick start this with key influencers booking cabs for their
mothers a few days before Mother’s Day.
● Mid journey Influencers go Live from our handle with
their Mom’s handle to see how their day is going..
● We open the activity up for people where they can give a
mother’s day gift by registering for a full day cab service.
Platforms
Ola UK!
Market Context
As with most things, the state of ridesharing has shifted in the UK during the pandemic.
And, while we’re beginning to move out of lockdown, we’ve still got a long way to
go before we’re “back to normal.”
UK
Content Pillars
As we emerge from this past year of solidarity in During COVID, “safety” in ridesharing has been top With lockdown in the UK easing, there’s a sense
the pandemic, the way we define and find joy has In the UK, an emphasis has been put on the
of mind for both drivers and passengers, with of
shifted. Joy comes in the little things that we took drivers behind the wheel of rideshare companies--
passengers concerned about getting into a small excitement and hope for a return to normality.
for granted pre-pandemic, the things we missed their treatment, their qualifications, their safety,
space with a stranger and being exposed and We’ve weathered the storm of this pandemic
over the past year. Little moments of humanity. etc. The human side of ridesharing is a topic that
drivers taking extra measures to make the car and together, and we’re emerging together as well.
matters to UK consumers, and showing a more
journey as safe as possible (plastic shielding, mask That sense of togetherness is important for the
In the world of ridesharing, joy will come in arriving human side of the company (featuring drivers
wearing, etc). UK audience and brands that are a part of this
at our long-awaited destination. But, there’s also themselves) can help to build trust in the brand
community to rally around and move forward
an opportunity to inject little moments of humanity and the driver here.
As we re-emerge from lockdown and we’re finally together.
and joy in the journey itself. In our social listening allowed to start doing the things we’ve been
we missing for so long--meeting friends/family, going to
saw that small interactions between passengers events, commuting to an actual office, etc--Ola can
and drivers were appreciated and celebrated. The be the vehicle that gets us there, safely.
human element of the ride can bring about joy.
Content pillar weightages for Q1 in UK
Trust Safety
Togetherness
Joy
After over a year of lockdowns and isolation
People are desperate for a little positivity
To reconnect with the people, places and things that they love.
Ready for the little joys of normal life, no matter how big or small.
#ItfeelsgoodtoOla
+
UK
Content Approach
Mini campaigns
around moments
Daily Delight
till lockdown
ends
Key Pillar: Trust
Idea Overview
In the UK, an emphasis has been put on the drivers behind the
wheel of rideshare companies--their treatment, their qualifications,
their safety, etc. The human side of ridesharing is a topic that
matters to UK consumers, and showing a more human side of the
company (featuring drivers themselves) can help to build trust in the
brand and the driver here.
Caption:
This is Otis. He’s been driving with Ola for nearly 2 years and
has made over 1,000 trips. His favourite part of the job?
Making sure you get to the places and people that matter
most to you, safely.
Idea Overview
During COVID, “safety” in ridesharing has been top of mind
for both drivers and passengers, with passengers concerned
about getting into a small space with a stranger and being
exposed and drivers taking extra measures to make the car
and journey as safe as possible (plastic shielding, mask
wearing, etc).
Caption:
Wherever your next journey takes you, we’ll make sure you
finally get there.
Idea Overview
As we emerge from this past year of solidarity in the
pandemic, the way we define and find joy has shifted. Joy
comes in the little things that we took for granted pre-
pandemic, the things we missed over the past year. Little
moments of humanity.
Caption:
It’s the little things. 😂
Idea Overview
With lockdown in the UK easing, there’s a sense of
excitement and hope for a return to normality. We’ve
weathered the storm of this pandemic together, and we’re
emerging together as well. That sense of togetherness is
important for the UK audience and brands that are a part of
this community to rally around and move forward together.
Caption:
Only 104 days to go until we can all have THESE moments
again. We can’t wait to give you a ride home from wherever
your post-lockdown plans take you.
Caption:
Need some last minute flowers? We’ve got you covered. This
#MothersDay, if you’re in a ride and need flowers for mum,
we’ll stop off somewhere for you to grab some along the way.
Aren’t we nice. 😊
OCCASION HIGHLIGHTED: Mother’s Day
Caption:
This #MothersDay, we’ve partnered with the amazing team at
@bloomandwild and will be delivering flowers straight to your
doorstep, and straight into your mum’s favourite vase. 💐
Click the T&Cs for more info LINK
"I hate it when I have to make “When you think about it, WHO THEY ARE - “Identity is the “I love it when you’re sitting and
small talk with the driver... a getting into a car with a biggest part of safety for me - I want listening to the radio and a good
friendly hello is nice and after stranger is putting a lot of the drivers information so I know song comes on and you and the
that I prefer the sound of the trust in a company. I’ve got who i’m driving with and feel safe. It driver acknowledge it and kind of
radio." home safely every time, even means there’s accountability and bond over it.”
"I love it when those little things when I haven’t remembered security”.
just make your trip infinitely the journey...or the arrival”.
HOW THEY DRIVE - “It would be great
better - you get a really friendly
if we vetted them to have driving
hello or a small mint and boom -
tests. Just having a license doesn’t
that's the good stuff."
make you a good driver.”
Content Pillars
For us, joy comes from the simple things. We Trust for us is very linked to our drivers and Safety is inextricably linked to our drivers - Togetherness comes from shared moments and
like it when the driver greets us with a how they handle our safety. We want to know who they are, how they drive and what they small acts of kindness. While we don't want our
friendly smile and then lets us enjoy the ride that no matter our situation, we can get into say. While safety is the brands responsibility, drivers to chat too much, a shared love for a
in peace, we love the radio on, a good clean an Ola and be taken to our destination safely. it's the driver who brings this to life for us. song that comes on the radio or a smile and
car and a driver who knows the way. We put trust in both our drivers and the brand nice greeting after a long day goes a long way.
for this.
Content pillar weightages for Q1 in Australia/New Zealand
Joy Togetherness
Trust
Safety
Ola is calm in the chaos.
UK
Content Approach
Tentpole
activations
Daily Delight
around local
moments
+
Always-On
ola_australia
IDEA OVERVIEW:
ola_australia Whether you’re passing a dish or throwing the bbq? We’ve got
you.
ola_australia
IDEA OVERVIEW:
For Aussies and Kiwi’s, putting trust in a stranger to take us home is a big deal. Let’s highlight
some of the tongue and cheek ‘going out’ moments from a cast of diverse characters and
stories.
Caption:
Key Pillar: Togetherness
Secondary Pillars: Joy
IDEA OVERVIEW:
For Aussies and Kiwi’s, putting trust in a stranger to take us home is a big deal. Let’s highlight
some of the tongue and cheek ‘going out’ moments from a cast of diverse characters and
stories.
Caption:
+
Spike Campaigns
OCCASION HIGHLIGHTED:
IDEA OVERVIEW:
Mardi Gras, is an annual LGBT pride parade and festival in Sydney, Australia, attended by
hundreds of thousands of people from around Australia and overseas. It is one of the largest
such festivals in the world, and the largest Pride event in Oceania.
• DRIVER PROMOTION: Enter to get a spot on the Ola Mardi Gras Float
• PHYSICAL ACTIVATION: Ola Mardi Gras Float with all LGBTQIA+ Drivers
• DRIVER CONTENT SERIES: LGBTQIA+ Ola Drivers Sharing their Stories (then they
show up on the float)
ola_nz NZ Ski Season
OCCASION HIGHLIGHTED: Ski Season
IDEA OVERVIEW:
Perisher ski resort is Australia's most popular snow holiday destination &
the southern hemispheres largest. 4 resort areas, 47 lifts and 7
snowcapped peaks. As Aussie’s gear up for the winter season from May –
September, transportation to and from Perisher can be tricky..but Ola can
help to solve the issues of a vacation commute.
Caption: X
ola_australia Ski Season! Here we come. Not a ski lift, but close. #WeGotYou
ola_australia
OCCASION HIGHLIGHTED: Melbourne Comedy Festival
IDEA OVERVIEW:
Ola_australia A comedy ridealong with Ola. We’re here though the week,
bringing you those punch lines and never heard before yarns
Caption: Ola will be dropping off Melbourne Comedy Festival Gala hosts
BECKY LUCAS and the AUNTY DONNA boys for the Opening Night
Comedy Allstars Supershow! Tune in on Instagram Live to hear more
about their chock-a-block 2020 journeys and their arrivals in Melbourne for
the 2021 Comedy Fest on March 24!
+
Moments
ola_australia
IDEA OVERVIEW:
ola_australia
IDEA:
Writeup Here
• Whether you’re passing a dish or throwing the bbq? We’ve got you.
India
Global strategy and direction
Creative strategy & Execution for India
Creative nucleus
UK Australia
Localized content strategy Localized content strategy
Conceptualization and Copywriting Conceptualization and Copywriting
Community Management Community Management
Local Campaign Conceptualization and Execution Local Campaign Conceptualization and Execution
Team Ola