LESSON

LEVELS OF
BEHAVIOUR

WMSU Prepared by:

Cherry Mae L. Ladja
Course Facilitator

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Introduction
An organization is basically the association of
human beings, and a major problem of today’s
organization is how to get maximum possible
efforts and contribution of the human beings
determining these efforts and contributions, those
responsible for managing the organization must
understand the way human beings behave. It is to
be noted that the world of human work consists of
individual performing jobs in some setting, usually
in some organization.
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Behavior
 the way in which one acts or conducts
oneself, especially toward others
 Behavior is the range of actions and
mannerisms made by individuals,
organisms, systems or artificial entities in
within some environment. These systems
can include other systems or organisms as
well as the inanimate physical environment.

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 LEVELS OF BEHAVIOR
1. Individual Behavior

At the individual level of analysis, organizational

behavior includes the study of learning,
perception, creativity, motivation, and personality.

In addition, it also includes the study of turnover,

task performance and evaluation, coordinated
behavior, deviant work behavior, ethics, and
cognition.
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2. GROUP LEVEL BEHAVIOR

What is group?
- two or more individuals, interacting and
interdependent, who have come together to
achieve particular objectives.

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Group Level Behavior

At this level of analysis, draws upon the

sociological and socio-psychological discipline. At
the group level of analysis, organizational behavior
includes the study of group gesture, intra-group
and intergroup dispute and attachment.

It is further extended to the study of leadership,

power, norms, interpersonal communication,
networks, and roles.

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Organizational Behavior
• Organizational behavior, at this level of analysis draws
upon sociology and political science. At this level of
analysis, organizational behavior includes the study of
organizational culture, structure, cultural diversity,
inter-organizational cooperation and coordination.

• It further includes the study of dispute, change,

technology, and external environmental forces. Some
other fields of study that adds to the interest of
organizational behavior are ergonomics, statistics, and
psychometrics.
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Example
Rohit is interested in becoming a singer as he is interested
in music and feels he can do better in this field. While his
parents force him to pursue his job as a software engineer,
as according to his father’s perception a software job pays
well and is far better than struggling to become a singer.

Extending this example further, if Rohit seeks help from his

friends on this matter his friends will support him as they
have the same mindset support the idea of following their
own dreams, struggling and achieving their goal.
Meanwhile Rohit’s father’s friend circle might find the idea
of pursuing singing as a career insane and support his
father’s decision of opting for a software. 13
HUMAN RELATIONS

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Human relations is an approach to the design
of jobs based on the assumption that employees
like to take responsibility for their work. Most
important from the management perspective is that
no escapes from human relationship in an
organization. Its effects are both personal and
organizational and they affect organizational
effectiveness. So, the organization man gets
realistic on this matter by sticking with work issues.
Only by standing together can they prevail.
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Goal of Human Relations
• The goal of human relations is to create a
win-win situation by satisfying employee
needs while achieving organizational
objective. A win-win situation occurs when
the organization and employees get what
they want.

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Human Relations Guidelines
The 9 human relations guidelines are:

1. Be optimistic
2. Be positive
3. Be genuinely interested in other people
4. Smile and laugh
5. Call people by name
6. Listen to people
7. Help others
8. Think before you act
9. Create a win-win situations

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Handling Human Relations Problems

Change the other person.

Whenever there is a human relations
problem, it is easy to blame the other party
and expect them to make the necessary
changes in their behavior to meet our
expectations.

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Change the situation. If you have a problem
getting along with the person or people you
work with, you can try to change the situation
by working with another person or other
people. You may tell your boss you cannot work
with so and so because of a personality conflict
and ask for a change in jobs.

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Change yourself. In many situations, your
own behavior is the only thing you can
control. In most human relations problems,
the best alternative is to examine the other
party’s behavior and try to understand why
they are doing and saying the things they are
behaving the way you are. In most cases the
logical choice is to change your own behavior.

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Thank you.. 

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