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Business Information

Systems
With Ms. Stacy Sutherland

©Stacy Sutherland 2011


BUSINESS
INFORMATION SYSTEMS
• Information systems are the mean by which
organizations and people using information
technologies, gather, process, store, use and
distribute information.
• In simpler form, a business information
system can be described as a system that
provides the information needed by managers
and employees to support their activities in
achieving the objectives of a business.

©Stacy Sutherland 2011


Three key resources in BIS
– Information
– People
– Information technology

©Stacy Sutherland 2011


Information Resource
• Data – raw facts that describe a particular
phenomenon such as the current
temperature, the price of movie rental, or
your age
• Information – data that have a particular
meaning within a specific context

©Stacy Sutherland 2011


Information Resource

Information is
often aggregated
data that has
meaning such as
average age,
youngest and
oldest student,
and a histogram
of student ages

Your age
©Stacy Sutherland 2011 –a piece
of data
Information Resource – Flows
of Information
• Upward – describes state of the organization
based on transactions
• Downward – strategies, goals, and directives
that originate at a higher level and are
passed to lower levels
• Horizontal – between functional business
units and work teams
• Outward/inward – from and to customers,
suppliers, distributors, and other partners
©Stacy Sutherland 2011
Information Resource – What It
Describes
• Internal information – specific
operational aspects of the organization
• External information – environment
surrounding the organization
• Objective information – quantifiably
describes something that is known
• Subjective information – attempts to
describe something that is unknown
©Stacy Sutherland 2011
People Resource
• People are the most important resource in
any organization, with a focus on
– Technology literacy
– Information literacy
– Ethical responsibilities

©Stacy Sutherland 2011


People Resource
• Technology-literate knowledge worker –
knows how and when to apply technology
• Information-literate knowledge worker
– Can define information needs
– Knows how and where to obtain
information
– Understands information
– Acts appropriately based on information
• Ethics – principles and standards that
guide our behavior toward other people
©Stacy Sutherland 2011
Information Technology
Resource
• Information technology (IT) – computer-
based tools that people use to work with
information
– Hardware – physical devices that make up a
computer
– Software – set of instructions that your
hardware executes to carry out a specific task
for you

©Stacy Sutherland 2011


Information Technology –
Hardware

©Stacy Sutherland 2011


Information Technology –
Hardware
1. Input device – tool for entering information
and commands
2. Output device – tool for see or hearing results
3. Storage device – tool for storing information
4. CPU – hardware that interprets and executes
instructions (RAM temporarily stores
information and software for the CPU)
5. Telecommunications device – for sending
info
6. Connecting devices – like cables, ports, etc.

©Stacy Sutherland 2011


Information Technology –
Software
• Two types of software
• Application software – enables you to solve
specific problems and perform specific tasks
(Word, payroll, inventory management, etc)
• System software – handles tasks specific to
technology management (operating system,
anti-virus, etc)

©Stacy Sutherland 2011


HARDWARE

©Stacy Sutherland 2011


Chapter Objectives
• Identify the computer systems and
peripherals you would acquire or recommend
for a business of your choice, and explain
the reasons for your selections

©Stacy Sutherland 2011


Primary IT Resources
• Hardware
• Software
• People
• Data

©Stacy Sutherland 2011


Hardware
• What was the first computer?
• Does a computer have to be electronic?

©Stacy Sutherland 2011


The Abacus: 5000 years old

©Stacy Sutherland 2011


The Abacus: 5000 years old

©Stacy Sutherland 2011


Burroughs Adding Machine -
Manual

©Stacy Sutherland 2011


Anita Mk VI – First electronic
calculator : 1961

©Stacy Sutherland 2011


Trends in Computer System
Capabilities
First Second Third Fourth Fifth
Generation Generation Generation Generation Generation
Trend: Toward Smaller, Faster, More Reliable, and Less Costly

Greater
LSI, VLSI
Vacuum Integrated Power,
Solid-State Micro-
Tubes Circuits Smaller
processors
Footprint

Trend: Toward Easy to Purchase, and Easy to Maintain

©Stacy Sutherland 2011


Mark I (1942)

©Stacy Sutherland 2011


Harvard: Mark I : No Storage –
paper tape

©Stacy Sutherland 2011


Concept of the Computer BUG

©Stacy Sutherland 2011


Computer BUG: Grace Hopper:
A Pioneer

Third programmer ever hired,


Grace Hopper
©Stacy Sutherland 2011
ENIAC

©Stacy Sutherland 2011


ENIAC

©Stacy Sutherland 2011


Early core memory

©Stacy Sutherland 2011


Univac computer

©Stacy Sutherland 2011


Univac computer: Predicts an
election 1952

©Stacy Sutherland 2011


IBM 701

©Stacy Sutherland 2011


Computer System Categories
Earliest systems
Timesharing
Mainframe
Computers Multitasking

Midrange
Computers

Categories are used but the Microcomputers


lines are blurred between
them.
©Stacy Sutherland 2011
IBM 701: Gets even bigger :
1951

©Stacy Sutherland 2011


©Stacy Sutherland 2011
©Stacy Sutherland 2011
10 Characters
Per Second
WOW

©Stacy Sutherland 2011


Computer System Categories
Earliest systems
Mainframe Timesharing
Computers Multitasking
Smaller , Cheaper
Timesharing
Midrange Multitasking
Computers

Microcomputers

©Stacy Sutherland 2011


©Stacy Sutherland 2011
Mainframes

©Stacy Sutherland 2011


Mainframes: “Big Iron”

©Stacy Sutherland 2011


Super computer: Cray

©Stacy Sutherland 2011


Earliest microcomputers

©Stacy Sutherland 2011


Computer System Categories

Mainframe
Computers

Midrange
Computers

Microcomputers

©Stacy Sutherland 2011


Earliest microcomputers: Apple
II

©Stacy Sutherland 2011


©Stacy Sutherland 2011
Earliest microcomputers:
Portable

©Stacy Sutherland 2011


Computer System Categories

Mainframe
Computers

Midrange
Computers

Categories are used but the Microcomputers


lines are blurred between
them.
©Stacy Sutherland 2011
Microcomputer Systems
• Handheld Computers
– PDA, Information
Appliances
• Notebook Computers
• Desktop Computers
• Workstations

©Stacy Sutherland 2011


Mainframes to Networks
• The mainframe
– Central computer timesharing and multitasking
– CRT or dumb terminals accessing
– No local processing capabilities
• LAN – Local area network
– Central computer as a server (Often another PC)
– Local computers accessing the network
– Software on both machines.
– Local processing capabilities

©Stacy Sutherland 2011


Local Area Network (LAN)

©Stacy Sutherland 2011


Client Server Networking

Host Systems/
Superservers

Client
Systems
Servers

©Stacy Sutherland 2011


©Stacy Sutherland 2011
©Stacy Sutherland 2011
Basic Computer System
Components
Central Processing Unit

Control
Input ALU Output
Output
Unit
Devices Devices
Devices

Special Primary
Cache
Purpose
Memory Storage
Processors

Secondary
Storage
Devices

©Stacy Sutherland 2011


©Stacy Sutherland 2011
Input Technology Trends
First Second Third Fourth Fifth
Generation Generation Generation Generation Generation

Voice Recognition
Punched Keyboard Data Entry Speech and
Punched Key to Tape/
Cards Pointing Devices Touch Devices
Cards Disk Optical Scanning Handwriting
Paper Tape
Recognition

Trend: Towards Direct Input Devices that Are More Natural


and Easy to Use

©Stacy Sutherland 2011


Common Input Devices

• Keyboard
• Pointing Devices
• Pen Based Computing
• Speech Recognition
• Optical Scanning
• Magnetic Ink Character
Recognition
• Smart Cards
• Digital Cameras

©Stacy Sutherland 2011


Output Technology Trends
First Second Third Fourth Fifth
Generation Generation Generation Generation Generation

Video Displays
Punched Punched Video Displays
Printed Reports Voice Responses
Cards Cards Audio Responses
and Documents Hyperlinked
Printed Reports Printed Reports Printed Reports
Video Displays Multimedia
and Documents and Documents and Documents
Documents

Trend: Towards Output Methods that Communicate Naturally,


Quickly, and Clearly

©Stacy Sutherland 2011


Common Output Devices
• Video Output
– CRT
– LCD
• Printed Output
– Inkjet
– Laser

©Stacy Sutherland 2011


Storage Trends
Primary
Storage
First Second Third Fourth Fifth
Generation Generation Generation Generation Generation

LSI VLSI
Magnetic Magnetic Magnetic
Semiconductor Semiconductor
Drum Core Core
Memory Chips Memory Chips

Trend: Towards Large Capacities Using Smaller Microelectronic Circuits


Secondary
Storage

Magnetic Disk
Magnetic Tape Magnetic Tape Magnetic Disk Optical Disk
Optical Disk
Magnetic Drum Magnetic Disk Magnetic Tape Magnetic Disk
Magnetic Tape

Trend: Towards Massive Capacities Using Magnetic and Optical Media

©Stacy Sutherland 2011


Data representation in a
computer
• “Two state” or binary representation
– negative / positive electronic charges?
– A bit – negative or positive – zero or one
– ASCII or EBCIDIC coding schemes

©Stacy Sutherland 2011


©Stacy Sutherland 2011
How many bytes and bits?
• “Mary Smith”
• “Mary J. Smith”
• 04/01/2004

©Stacy Sutherland 2011


Definitions of storage size
• 1 bit = 0 or 1
• 8 bits = 1 byte (character)
• 1 k = 1,000 bytes (kilobyte)
• 1 mb = 1,000,000 (megabyte)
• 1 gb = 1,000,000,000 (gigabyte)
– 20 meters of shelved books
• 1 tb = 1,000,000,000,000 (terabyte)
– A complete research library
• 1 pb = 1,000,000,000,000,000 (petabyte)
– 2b = all U.S. academic research libraries
• 1 ex - 1,000,000,000,000,000,000 (exabyte)
©Stacy Sutherland 2011
Data storage and retrieval forms
• RAM = random or direct access memory
– Fast, lost when power down
• DASD – direct access storage devices
– Disk drives – slower but still quite fast
– Direct reads to sectors and tracks
• Magnetic tapes
– Slower, cheaper, sequential access
• Direct or random access – specific storage
positions based on data defined locations
– Example: credit card records – card id
©Stacy Sutherland 2011
Semi Conductor Memory
• Random access memory (RAM)
– Increases over time driven by operating
systems and applications software
• Read only memory (ROM)
– Permanent storage of commonly executed
instructions – not volatile
– “Firmware” …

©Stacy Sutherland 2011


Magnetic disk storage
• Floppy disks
– 3.5 inch = 1.44 mb
– Superdisk – 120 mb
• Hard disk drives – 100’s of gigabytes
• RAID storage – redundant arrays of
independent disks
– 6 to 100 + small hard disks
– Redundant design of data storage
– Fault tolerant capacity – less risk of loss
©Stacy Sutherland 2011
Other storage forms
• Magnetic tapes
– used for backup
– Sequential access
– Cartridge or real to real
• Optical disk storage
– CD-ROM : compact disk read only memory
– CD-R – record once
– CD-RW – rewriteable disk
– DVD – digital video disk
• 3 to 8.5 gb -
©Stacy Sutherland 2011
Primary & Secondary Storage
Media

Storage
Primary
Semiconductor
se ses
cr crea es

Memory Direct
s
De ea

Access
s

Magnetic
r B ity cr
ac In

Disks
ea
ap ed

Floppy Disk
Co e C Spe

In

Hard Disk, RAID


it
ag s
or es

pe
St Acc

Sequential
st

Magnetic Tape Access

Secondary
Storage
Optical Disks
CD-ROM, CD-R Direct
Access
CD-RW
DVD
©Stacy Sutherland 2011
Summary
• General trends
– Smaller
– Faster
– Easier
– Cheaper per unit of processing power

• Without software what is hardware?

©Stacy Sutherland 2011


Chapter Summary
• A computer system is a system of information
processing components that perform input,
processing, output, storage and control functions.
• The hardware components in a computer include
input and output devices, a central processing unit
(CPU), and primary and secondary storage.
• There are three major categories of computers:
microcomputers, midrange computers and
mainframe computers

©Stacy Sutherland 2011


Chapter Summary (cont)
• Microcomputers are used as personal
computers, but are also interconnected in a
variety of telecommunications networks.
• Midrange computers are increasingly being used
as powerful network servers and for many multi-
user business data processing and scientific
applications.
• Mainframe computers are larger and more
powerful and are used to handle information
processing needs for large organizations .
©Stacy Sutherland 2011
Chapter Summary (cont)
• Peripheral devices used for input and output
come in a variety shape and sizes. Future trends
are towards devices that communicate naturally
and are quick and easier to use.

©Stacy Sutherland 2011


Categories of Computer
Software
Computer
Software

Application System
Software Software

General- Application- System System


Purpose Specific Management Development
Programs Programs Programs Programs

©Stacy Sutherland 2011


Database Management Development
Software Tools

Databases
Hardware

Operating System
Graphics User Interface
Special Applications Games

©Stacy Sutherland 2011


• Apple : Goes to
Intel Chip
Leopard
Yes

Microsoft
Office
Microsoft:
Vista

Operating systems are


processor specific

©Stacy Sutherland 2011


Functions of an Operating
System
User
Interface

Utilities
Resource Task File
and Other
Management Management Management
Functions

©Stacy Sutherland 2011


Trends in Computer Software
First Second Third Fourth Fifth
Generation Generation Generation Generation Generation
Trend: Toward Easy-to-Use Multipurpose Network-Enabled Application
Packages for Productivity and Collaboration

Natural &
Object-Oriented
DBMS Languages
User-Written Packaged Operating
Fourth-Generation Multipurpose
Programs Programs Systems
Languages Graphic- Interface
Machine Symbolic High-Level
Microcomputer Network-Enabled
Languages Languages Languages
Packages Expert-Assisted
Packages

Trend: Toward Visual or Conversational Programming Languages and


Tools

©Stacy Sutherland 2011


Categories of Programming
Languages
Machine Languages High Level Languages Markup Languages
Use binary coded Use brief statements Use embedded
instructions control codes
1001 1001 Compute X = Y + Z <H1>First heading</H>
1100 1101 <!ELEMENT Product
(#Item | manuf)>
Assembler Languages Fourth Generation Object-Oriented
Use symbolic coded Languages Languages
instructions Use natural statements Define objects that
contain data and actions
LOD Y SUM THE FOLLOWING
NUMBERS Document.write
ADD Z (“Hi There”)

©Stacy Sutherland 2011


Programming Language
Translation
• Compiler
• Interpreter
• Assembler
IF A := B
THEN Language 1001101
Translator 1110101
Program 0010110

Source
Program

Written in
BASIC,
COBOL, Language
etc. Translation Machine
Process Language
Object
Program

Why
©Stacy Sutherland do
2011 I want the source code?
Categories of Programming
Languages
Machine Languages High Level Languages Markup Languages
Use binary coded Use brief statements Use embedded
instructions control codes
1001 1001 Compute X = Y + Z <H1>First heading</H>
1100 1101 <!ELEMENT Product
(#Item | manuf)>
Assembler Languages Fourth Generation Object-Oriented
Use symbolic coded Languages Languages
instructions Use natural statements Define objects that
contain data and actions
LOD Y SUM THE FOLLOWING
NUMBERS Document.write
ADD Z (“Hi There”)

©Stacy Sutherland 2011


• Application software types
– Custom development – programming
• Expensive –
• Consultant dependent
• Hard to get out of
– Within application development
• Written within an existing software environment
• Examples: Spreadsheets, Database applications
– Turn key systems
• Little customization – dependent on the vendor
• “Turn it on and run it”

©Stacy Sutherland 2011


Database Management Development
Software Tools

Databases
Hardware

Operating System
Graphics User Interface
Special Applications Games?

©Stacy Sutherland 2011


Categories of software:
• Layering
The hardware is the center
• The system software – operating system
– Controls the hardware and supports the application
– Supports GUI (graphics user interfaces)
– Controls communications
• Development software – tools for creating applications
– Programming languages
– Database management software
• Applications software – The big area

©Stacy Sutherland 2011


Common General- Purpose
Applications
• A move toward generic applications
that can be adapted … spreadsheet
software and database software.
• Electronic Mail
• Word Processing
• Presentation Graphics
• Multimedia
• Personal Information Manager
©Stacy Sutherland 2011
Web Browsers
Launch
Discussion Surf the Net
Information
Groups Searches

Typical uses of a Web


Browser in Internet,
Intranet, and Extranet
Environments

Multimedia
File E-Mail
Transfer

©Stacy Sutherland 2011


Database Management
Packages
Database Database
Development Interrogation

Primary Tasks of
Database Management
Packages

Database Application
Maintenance Development

©Stacy Sutherland 2011


Multimedia Technologies
Video Capture Authoring
Card Language

Compact Disk
Storyboard
Interactive
Key
Sound Board Technologies Compressed
of Audio

Multimedia
Computer
MIDI
Edit System

Interactive
Digital Audio
Video Digital Video
Interactive
©Stacy Sutherland 2011
Business Enterprise Application
Software
Accounting and
Financial
Management

Customer Supply
Relationship Business Chain
Management Decision Management
Support

Human Enterprise
Resource Resource
Management Planning

©Stacy Sutherland 2011


Summary
• Software is more capable
• Software is more graphic oriented - GUI
• Software takes more computer resources
– Disk storage and RAM
• Databases are more and more dominant
• Fewer standard computer languages
• Software is more object oriented
• Web based applications are increasing
• Database systems

©Stacy Sutherland 2011


Chapter Summary
• Computer software consists of two major
types of programs: application software that
directs the performance of a particular end
user task, and system software that controls
and supports the operations of a computer
system.
• Application software includes a variety of
programs that can be segregated into
general-purpose and application-specific
categories.

©Stacy Sutherland 2011


Chapter Summary (cont)
• System software can be subdivided into
system management programs and system
development programs. The former is used
to manage hardware, software, networks,
and data resources. The latter is used by IS
specialists to develop computer programs.
• An operating system is an integrated system
of programs that supervises the operations
of the CPU.

©Stacy Sutherland 2011


Chapter Summary (cont)
• There are 5 major levels of programming
languages. Language translator programs
convert programming language instructions
into machine language instructions.

©Stacy Sutherland 2011

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