R E Y L E O N A R D O B .

G U E R R E R O
C o m m i s s i o n e r
WHERE WE WERE?

2
Bureau of Customs

LEAST TRUSTED GOVERNMENT

AGENCIES

NEG ATI VE PUB L IC PE RCE P T IO N

UNSCRUPULOUS CONDUCT
Bureau of Customs

W H AT H AV E W E D O N E ?

M O N D AY, FEBRUARY 1, 20XX 4

Bureau of Customs

PERFORMANCE
GOVERNANCE
SYSTEM ELEMENTS

5
 6
ROADMAP
BOC
Bureau of Customs
Bureau of Customs

GOVERNANC
E
SCORECARD

7
Bureau of Customs

S T R AT E G Y
REFRESH
ENSURES THAT THE
STRATEGY IS
RESPONSIVE TO
CHANGING
CIRCUMSTANCES.

8
Bureau of Customs

PERFORMANCE REVIEWS OF
OFFICES AND PERSONNEL
E N S U R E S T H AT E X E C U T I O N I S N O T F R A G M E N T E D B U T
A L I G N E D A N D C O O R D I N AT E D T O T H E O V E R A L L S T R AT E G I C
O B J E C T I V E S O F T H E O R G A N I Z AT I O N .
9
Bureau of Customs

OSM DASHBOARD OSM MANUAL OSM FOCAL PERSONS

PGS CORE TEAM

10
Bureau of Customs

M U LT I - S E C T O R G O V E R N A N C E
COUNCIL (MSGC)
INSTRUMENTAL IN S U S TA I N I N G A N D A D VA N C I N G BOC’S PROGRESS

11
Bureau of Customs

STRENGTHENED THE
BOC’S CALL CENTER

12
Bureau of Customs

M U LT I - S E C T O R A D V I S O R Y
COUNCIL (MSAC)
13
Bureau of Customs

BOC ACCOMPLISHMENTS

14
Bureau of Customs

Modernization of Customs
WORLD BANK- Operations

FUNDED
PHILIPPINE Project Management and
CUSTOMS Implementation Support

M O D E R N I Z AT I O N
PROGRAM Organizational Development
(PCMP)

15
Bureau of Customs

A U T O M AT I O N
OF CUSTOMS
PROCESSES

Then Now

38.19% 80.5%
55 out of 144 128 out of 159
Customs processes Customs Processes

16
Bureau of Customs

REVENUE
COLLECTION

17
Bureau of Customs

INCREASED REVENUE
C O L L E C T I O N
FOR 2021, THE BOC IS PHP 16.3 BILLION ABOVE THE
RUNNING TARGET FOR A SURPLUS OF 2.6%.

Revenue Collection Performance

2018-2021
700 661.044 645.765
630.31
584.881 593.111 565.044
600 539.687
506.15
500
400
300
200
100
101.40% 95.35% 106.23% 104.70%
0
2018 2019 2020 Jan-Dec 2021

Target Collection Actual Collection Collection Efficiency

18
Bureau of Customs

Electronic Value Reference

Information System (E-VRIS)

Addresses revenue leakages caused by the

deliberate misclassification and undervaluation
of imported goods, also known as Technical
Smuggling.

Data Analytics Tools

KEY Tools that will track variances in the value and

volume of various import products.

MEASURES Expanded Payment Options

IMPLEMENTED
Online payment of miscellaneous fees and
charges.

Prior Disclosure Program (PDP)

Voluntarily report errors and omissions in goods

declarations and consequently mitigate any
penalties that may be assessed.

19
Bureau of Customs

T R A D E FA C I L I TAT I O N

M O N D AY, FEBRUARY 1, 20XX 20

Bureau of Customs

REDUCED
CLEARANCE TIME
Then Now

TIME 2 days, 10 2 days, 36

hours minutes
RELEASE Customs Customs
Clearance of Clearance of
STUDY Goods Goods

Then Now
CUSTOMER
Manual Processing of Online Processing of
CARE
Customs Accreditation Customs Accreditation
CENTERS
7 days turnaround time 3 days turnaround time

21
Bureau of Customs

PH SCORE IN THE 2021

U N T R A D E FA C I L I TAT I O N
GLOBAL SURVEY

22
 SECURITY
BORDER
Bureau of Customs
Bureau of Customs

SEIZED ILLEGAL
DRUGS
2019-2021

2019 P3.590-B
INTENSIFIE
D ANTI- 2020 P1.855-B
ILLEGAL
DRUGS P187.8-M
2021
C A M PA I G N

24
Bureau of Customs

HEIGHTENED EFFORTS
A G A I N S T A G R I C U LT U R A L
SMUGGLING
93 252 115
Seizures Seizures Seizures

P419,408,340.14 P284,622,815.00 P533,812,723.31

Estimated Value Estimated Value Estimated Value

2019 2020 2021

25
Bureau of Customs

STRENGTHENED ANTI-OIL
SMUGGLING MEASURES

Sep-Dec 2019 Jan-Dec 2020 Jan-Dec 2021

1.87-B Liters 15.69-B Liters 34.59-B Liters

Volume Volume Volume

Php 38.66-B Php 109.36-B Php 343.275-B

Duties & Taxes Duties & Taxes Duties & Taxes
Collected Collected Collected

26
Sample Footer Text

C O M PA R I S O N O F O I L D ATA
U N C TA D & B O C
MERCHANDISE TRADE MATRIX
Products (In Thousands, US Dollars, Annual, 2016-2020)
2016 2017 2018 2019 2020
         
Petroleum, petroleum products and related
10,231,838.11 13,135,398.34 15,250,650.88 11,874,579.49 7,841,651.86
materials
Petroleum oils, oils from bitumen, materials,
2,636,853.16 3,079,946.57 5,088,033.14 3,116,209.41 1,623,420.37
crude
Petroleum oils or bituminous minerals > 70 %
7,522,205.47 9,951,322.21 10,045,362.97 8,633,203.10 6,146,586.82
oil
Residual petroleum products, n.e.s., related
72,779.47 104,129.56 117,254.77 125,166.98 71,644.67
mater.
           
Applied Foreign Exchange (FOREX) 47.47 50.38 52.64 51.81 49.66
           
UNCTAD Data in Php (Value*Forex*1000) 485,747,689,074.51 661,763,557,551.88 802,781,182,982.48 615,194,404,664.23 389,390,945,999.06
BOC Oil Importation Data (Value Php) 385,480,071,925.14 535,754,821,337.00 731,149,708,156.00 664,018,693,447.95 378,813,441,416.62
           
Deviation -20.6% -19.0% -8.9% 7.9% -2.7%

27
Bureau of Customs

E N S U R E S T H AT O N LY
L E GA L LY I M P O RT E D
MOTOR VEHICLES
WIT H P ROPE RLY
PAID DUTIES AND
TAXES CAN BE
REGISTERED WITH
T H E LTO.

D ATA S H A R I N G
AGREEMENT WITH THE
L A N D T R A N S P O RTAT I O N
O F F I C E ( LT O )
28
 N AT I O N A L
CUSTOMS
ENFORCEMENT
NETWORK
(NCEN)

2,850
Seizure Cases
Uploaded in the
NCEN Database

29
Bureau of Customs

CUSTOMS
O P E R AT I O N S
CENTER
C E N T R A L LY
C O O R D I N AT E S T H E
I N T E L L I G E N C E A N D
E N F O R C E M E N T
O P E R AT I O N S O F T H E
S E V E N T E E N ( 1 7 )
C O L L E C T I O N D I S T R I C T S .

30
Bureau of Customs

T R U S T R AT I N G

31
Sample Footer Text

Third-Party Survey Results

2021 2020

93%
Satisfaction
56%

THIRD-
PA R T Y Trust
94%

SURVEY 30%

100%
Awareness
93%

32
Sample

CUSTOMS
Bureau
Footer
of Customs

INTEGRITY
Text

PERCEPTION
SURVEY
THE BUREAU RECEIVED A
7 7 . 9 4 % FAV O R A B L E R AT I N G
BASED ON RESPONSES FROM
BOTH INTERNAL AND
EXTERNAL STAKEHOLDERS.

M O N D AY, FEBRUARY 1, 20XX 33

Bureau of Customs

HOW DID WE DO IT?

Bureau of Customs

DEVELOPMENT OF PEOPLE

CO MP ETENCY CUSTOMS VA L U E S

DI CTI ONARY TRAINING TRANSFORMATIO

INSTITUTE N PROGRAM

35
COMPETENC
Y
DICTIONARY
ENSURE THAT ALL
PERSONNEL POSSESS THE
NECESSARY KNOWLEDGE
AND SKILLS REQUIRED
FOR THE EXERCISE OF
THEIR FUNCTIONS.
Bureau of Customs

CUSTOMS TRAINING
INSTITUTE
TO TRAIN AND EDUCATE CURRENT AND
INCOMING CUSTOMS PERSONNEL.
37
Bureau of Customs

VA L U E S SEEKS TO
INCULCATE THE

T R A N S F O R M AT I O N RIGHT ATTITUDES
AND VA L U E S AMONG
PROGRAM OUR PEOPLE.
38
Sample Footer Text

POLICY Z E R O - C O N TA C T
P O L I C Y
8 4 8 4 T E X T
H O T L I N E
B O D Y- W O R N
C A M E R A S
IMPLEMENTATION

A N T I - B O C - PA C C E L E C T R O N I C
C O R R U P T I O N C O M M A N D P E R S O N A L
M A N I F E S T O G R O U P & S C O R E C A R D
A C C C

39
Bureau of Customs

ZERO
C O N TA C T
POLICY
REMOVES FACE-TO-
FACE
TRANSACTIONS,
E F F E C T I V E LY
ERADICATING THE
“ L A G AY S Y S T E M ”
40
Bureau of Customs

T R A N S PA R E N C
Y & GOOD
GOVERNANCE

A SAFE PLATFORM TO
REPORT SUSPECTED
I R R E G U L A R O R U N L AW F U L
TRANSACTIONS

41
Bureau of Customs

B O D Y- W O R N
CAMERAS

UT I LI ZES BY CUS TOM S EM PLOYEES

EX ERC IS IN G P OLI CE AU TH ORI TY AND
EN FOR CEM ENT F UNCTI ONS TO I M PRO VE
TR A N S PA R EN C Y A N D A C C O U N TA BI L I T Y.

42
Bureau of Customs

ANTI-CORRUPTION
MANIFESTO
DEMONSTRATION OF COMMITMENT BY
CUSTOMS LEADERSHIP TO REFORM THE
43
Bureau of Customs

B O C - PA C C C O M M A N D G R O U P A N D
BOC ANTI-CORRUPTION
C O O R D I N AT I N G C O M M I T T E E
OVERSEES EFFORTS TO STAMP OUT
CORRUPTION WITHIN THE BUREAU.

44
Bureau of Customs

ELECTRONIC
PERSONAL
SCORECARD

PROMOTES GOOD
GOVERNANCE ON AN
INDIVIDUAL LEVEL

45
Bureau of Customs

PROCESS IMPROVEMENT

ISO 9001:2015 AUTOMATION OF

QMS CERTIFICATION CUSTOMS PROCESSES

46
Bureau of Customs

A U T O M AT I O N O F C U S T O M S P R O C E S S E S
P R O M O T E S T R AN SPAR E N C Y A N D E F F ICIE N C Y

47
 AWA R D E D W I T H I S O 9 0 0 1 : 2 0 1 5
ISO 9001:2015 QMS Q M S C E RT I F I C AT I O N

C E RT I F I C AT I O N PORT OF MANILA

PORT OF CLARK

PORT OF NAIA

PORT OF BATANGAS
(RE-CERTIFICATION)

SUBPORT OF MACTAN

SUBPORT OF DUMAGUETE

CCC-MANILA

PORT OF DAVAO
(RECOMMENDED FOR ISO
CERTIFICATION)
SUBPORT OF ILIGAN
(RECOMMENDED FOR ISO
CERTIFICATION)

48
H O W A R E W E S U S TA I N I N G T H E
PROGRESS?
Bureau of Customs

PGS JOURNEY OF THE

BUREAU OF CUSTOMS

INITIATION STAGE
November 28, 2019 GOLD Trailblazer Award

COMPLIANCE STAGE
November 10, 2020 GOLD Trailblazer Award

PROFICIENCY STAGE
September 3, 2021 GOLD Trailblazer Award

50
MSGC ENGAGEMENTS
MSGC PROVIDES P R A C T I C A L A D V I C E A N D VA L U A B L E
FEEDBACK AS WE IMPLEMENT OUR STRATEGIC PLANS.
S T R AT E G I C A N D
TA C T I C A L
C O M M U N I C AT I O N S

52
S T R AT E G I C A N D
TA C T I C A L
C O M M U N I C AT I O N S
Volume of Answered Calls

5000
4500 4335 4226
4191
4000 3875
3473
3500
3000
2502
2500
2000 1872
1505 1456
1500 1305
1000
500
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct

53
Bureau of Customs

GOVERNANCE
SHARING
54
Bureau of Customs

GOVERNANCE SHARING

GOVERNANCE
SHARING
55
Bureau of Customs

WORKING WITH
I N T E R N AT I O N A L
BODIES
56
Bureau of Customs

S T R AT E G I C
PLANNING
BEYOND 2022
57
Bureau of Customs

THE STRATEGIC GOALPOSTS TO

ACHIEVE THE BOC VISION ARE SPREAD
OUT IN THREE (3) YEAR PERIODS:

2028

A modernized
2025 and credible
customs
A modernized administration
Customs that is among
administration the world’s best
among the
2020 ASEAN’s Top 3
A transparent,
responsive, and
competent
Customs
administration
58
 BUREAU OF CUSTOMS
I N S T I T U T I O N A L I Z AT I O N S TA G E
PUBLIC R E VA L I D A

R E Y L E O N A R D O B . G U E R R E R O
C o m m i s s i o n e r