Communication

HAL MANAGEMENT ACADEMY

 Communication
• Communication is the process of transferring
signals/messages between a sender and a
receiver through various methods (written
words, nonverbal cues, spoken words).
• Mechanism to establish and modify
relationships.
• Effective Communication skills are essential
elements in personal and professional life.
The goal of communication is 
• to convey information
• and the understanding of that information
• from one person or group to another
person or group

Communication is used to inform, to

persuade or to build relationships
 Ways of Communication
Communication

Verbal Non Verbal

Spoken Written
 7-38-55 % Rule
• Verbal: "I do not have a problem with you!"
• Non-verbal: person avoids eye-contact, looks
anxious, etc.
It becomes more likely that the receiver will trust the
predominant form of communication, which to
Mehrabian's findings is the non-verbal impact of
tone+facial expression (38% + 55%), rather than the
literal meaning of the words (7%).
 Types of Communication
On the basis of Organizational Relationship

FORMAL INFORMAL
 Types of Communication
On the basis of flow
• Vertical
• Horizontal
• Diagonal
 Types of Communication
On the basis of expression
• Verbal/ Oral
• Written
• Gestures
 Barriers to Communication
1. Semantic barriers
2. Psychological barriers
3. Organisational barriers
4. Cultural barriers
5. Physical barriers
6. Physiological barriers
 Semantic barriers
These barriers are caused due to improper communication
between the sender and the receiver
• Poor quality of message
• Lack of clarity or complexity
• Technical language
 Psychological Barriers
The state of the mind of the
sender or the receiver
• Premature evaluation
• Inadequate attention
• Multiple sources
 Organizational Barriers
Caused due to the structure, rules and
regulations present in the organization.
• Superior subordinate relationships where the
free flow of communication is not possible.
• Complexity of organizational structure and
multiple managers
 Cultural Barriers
• Lack of similarities
among the different
cultures across the
world.
• A term that can be
harmless in one
culture can be
regarded as a slang in
another culture.
 Physical Barriers
Faulty equipment,
noise, closed doors
and cabins that cause
the information sent
from sender to
receiver to become
distorted
 Physiological Barriers
sender or the receiver of
the communication is not
in a position to express
or receive the message
with clarity due to some
physiological issues like
dyslexia, or nerve
disorders that interfere
with speech or hearing.
Communication Process
 Communication
Communication involves three components
• Verbal - the words we choose
• Para-verbal - how do we say
• Non-verbal - our body language

It is necessary to sync all of these to

• Send clear and concise messages
• Receive and correctly interpret messages
 Sending message ..
VERBAL PARA VERBAL NON-VERBAL

Brief, Succinct and Tone, pitch and Facial

Organized pace of voice Expression

Free of jargon Postures

Do not create Gestures

resistance to
listener
 Receiving message ..
VERBAL PARA VERBAL NON-VERBAL

Listen – Understand the Pay attention to

Concentrate, context based the gestures
willingness, avoid on the tone,
judgement pitch and voice Give physical
of the speaker attention to the
speaker
Be a good listener
 Tips to improve body language
• Smile
• Keep and open space before your upper torso
• Have eye contact
• Be comfortable in your space
• Minimize movement that distracts
• Manage your pace to match with other person
• Be inclusive in your actions
• Be open with your emotions