Session 6

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 Interactive: Listening & Speaking

TOPICS COVERED
Body Language
Dos & Don’ts of 1-to-1 Interaction
Body Language in Different Cultures
Listening Skills
Speaking Skills
Presentation Skills
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POSITIVE BODY LANGUAGE:

https://www.youtube.com/watch?v=6vT
6sqjBFrs
Recap of body language and completion
of worksheets of body language

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 Interactive: Listening & Speaking

Dos & Don’ts of 1-to-1 Interaction

Dos
1. Be a good listener and stay focused on the person who is speaking.
Do paraphrase or reword what you have understood to clarify when
there is ambiguity in communication.
2. Maintain eye contact with the person you are talking to and nod
occasionally to affirm interest in their words.
3. Look for nonverbal clues like lack of eye contact, distraction or
fidgeting, which convey restlessness or impatience. Yawning or
sighing is a sign of mental or physical fatigue. When you notice these
non-verbal signs, wrap up the conversation, postpone it or inquire
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Dos & Don’ts of 1-to-1 Interaction

Dos
1. Tailor your conversation to your audience.
2. Behave confidently and communicate with a stable and clear voice.
3. Use simple and polite language.
4. Avoid judging people and praise them often.
5. Express negative thoughts in a positive way.
6. Be open to receiving constructive feedback.

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Dos & Don’ts of 1-to-1 Interaction

Dos
1. Learn to say ‘no’ politely but firmly.
2. Assert yourself – recognize others’ feelings and then state your needs
or opinions.
3. Favour your right ear. The left side of the brain is the primary
processing centre for speech comprehension and emotion. The left
side of the brain is connected to the right side of our ear and can help
detect the emotional nuances of what a person is saying. Hence it
would be effective to tilt your right ear to the person who is speaking.
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 Interactive: Listening & Speaking

Dos & Don’ts of 1-to-1 Interaction

Don’ts
1. Don’t interrupt people when they are talking – it hampers their
thought process and is rude. Make it a conversation and not a
monologue. Where there are differences, agree to disagree.
2. Don’t overcomplicate your message. Use fewer abbreviations and
technical terms as they are barriers to effective communication.
Avoid using too many filler words like ‘um’, ‘uh’, etc.
3. Don’t be defensive or offensive – stay neutral. Don’t bring up
inappropriate topics which may be controversial and offensive.
However, this doesn’t mean that one should stick to bland or 7
 Interactive: Listening & Speaking

Dos & Don’ts of 1-to-1 Interaction

Don’ts
1. Don’t criticize in public.
2. Don’t shout or talk too fast.
3. Don’t show negative body language. Refrain from frowning or giving
angry glances.
4. Don’t give more importance to cell phones or other electronic
devices over people.

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 Interactive: Listening & Speaking

Bogy Language in Different Cultures

BODY LANGUAGE IN DIFFERENT CULTURES:
https://www.fluentu.com/blog/body-language-in-different-cultures/
https://study.com/learn/lesson/body-language-different-cultures-gestures-examples-importance.html

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 Session 6

Listening Skills

• What is listening?
• Importance of listening
• Types of listening
• Stages of listening
• Barriers of listening
• Conclusion

https://www.cambridgeenglish.org/learning-english/activities-for-
learners/?skill=listening&rows=12
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 Speaking Skills Session 6

https://www.cambridgeenglish.org/learning-english/activities-for-learners/?skill=speaking&l
evel=basic%2cindependent%2cproficient&rows=12

https://app.speakandimprove.com/
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 Session 6

Planning
• Why are you doing the talk? Be clear about your purpose
• Find out how big your audience is likely to be & what sort of group
• Make notes about your subject
• Don’t write your talk word for word
• Use small pieces of paper and number them
• Powerpoint has a notes & timing feature which may help
• Time your talk & practice it
• Then practice it again

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Think of Threes
Tell people what you’re going to say

Tell them

Tell them what you’ve said

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Presentation Techniques
Pace of delivery
Vary style
Move about
Vary pitch
Use notes
Avoid annoying habits
Use props, but don‘t overdo it
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Techniques – Teaching aids

Flip chart for diagrams, pictures, key points

Powerpoint - serve the same purpose (more

permanent, better for a large audience)

Powerpoint – pros and cons on next slide

Demonstration - get your audience involved

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PowerPoint
Advantages Disadvantages
• Quick, easy & simple • Can be tedious
• Prepare in advance • Not very dynamic
• Good for large audience • Easy to overload with
• Can include pictures & information
graphics easily • Be careful with animations
• Something to look at • Tendency to read word for
word

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Do’s
Take a deep breath
Speak clearly
Make small cards to remind yourself of topics (number them!)
Be aware of where your audience is - are you facing all of
them?
Smile, have fun
Be yourself and project your personality
Remember - no-one knows how you feel or what you think
Remember - The audience is on your side!

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Don’ts
Rush what you’re trying to say – SLOW DOWN
Read off a sheet of paper word for word
Fiddle with things - its irritating!
Use inappropriate language for your audience
Panic

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In Summary…
Most talks go according to plan
But, you must actually plan unless you are very experienced
You have the support of your audience
Most common mistakes are avoidable
The world won’t end if it does go wrong – just correct
yourself and carry on
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Presentation Skills

https://www.teach-this.com/academic-english-worksheets-a
ctivities/presentation-skills
https://www.canva.com/templates/?category=tACZChetN6M
&filters=eyJBIjoiTUA3bkJPVl85eWJlQjZWUSIsIkE%2FIjoiQiJ9

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Video Links

• https://www.youtube.com/watch?v=S5c1susCPAE

• https://www.youtube.com/watch?v=V8eLdbKXGzk

• https://www.youtube.com/watch?v=cFLjudWTuGQ

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