Quality Review

For 1st Week Dec 2021

 Strength: Weakness:

 Associate does amazing job in fixing appointment with

customer based on India Mart, Formlabs website and  Associate should personalize the call by using customer
Ultimaker. name.
 Associate sounds bold and confident on calls.  Associate should be clear and should avoid unnecessary
pauses on call.

Opportunity: Risks/Threats:
NA
 Associate is creating a need for customer who is not
interested, if customer is interested in printing services.
 Outbound Pareto Chart
16 100% 100%

15 90%
14 87%

13 80%
12
70%
67%
10
10 60%

8 50%

40%
6
33%
5 5 5 30%
4
20%
3
2
2 10%

0 0%
Used Standard Opening Protocol Clear Grammar & Communication Acknowledged Appropriately Introduction of Product / Branding

C C1 F
 Voice of Customer
 Customers are interested in printing services.
 Customers are interested in the printers and leads has be generated and processed to the team.

Action Plan for QA

 Feedback shared to advisors on alternate days.
 Completed internal calibration for 1st week Dec.
Thank You