STAFFS AND

EMPLOYEES
STAFFS REPORTING TO FRONT OFFICE
MANAGER
 TITLE BASIC DUTIES AND FUNCTION

FRONT DESK Responsible for the daily operation of the front desk
MANAGER and closely communicate with housekeeping.

FRONT DESK Ensures quality and efficiency of front office activities

SUPERVISOR while supervising the works of the front desk staff.

FRONT DESK Ensures efficient guest check in and check out.

AGENT
BELL CAPTAIN Directs and supervise the bellstaff.
 TITLE BASIC DUTIES/FUNCTIONS

BELL STAFF Assist guest to the front desk , to their rooms and
out of their rooms (checkout)

DOORPERSON Greet and assists guest arriving at the hotel.

VALET Also called as Garage Supervisor , supervises the

SUPERVISOR valet parking and parking garage staff.

PARKING Park , care and retrieve guest’s vehicle.

ATTENDANT
 TITLE BASIC DUTIES/ FUNCTIONS
PBX Closely monitor hotel switchboard and
SUPERVISOR
his/her staff
PBX OPERATOR Ensure smooth flow of internal and
external hotel communication
CONCIERGE Monitor and manage staff in provision of
MANAGER
assistance to guest with any request.
STAFFS REPORTING TO THE DIRECTOR OF
SERVICES
 TITLE BASIC DUTIES/FUNCTION

EXECUTIVE Responsible for the daily operation of the housekeeping

HOUSEKEEPER department and closely coordinate with the front desk.

ASSISTANT Ensures quality and efficiency of housekeeping activities

EXECUTIVE (guestroom cleaned and other areas to be maintained) while
HOUSEKEEPER supervising the work of housekeeping staff)
SENIOR Ensures standards of cleanliness are maintained and work
HOUSEKEEPER closely with the housekeepers.

ROOM Clean and prepare guest room

ATTENDANTS
 BASIC DUTIES/FUNCTIONS

HOUSEPERSONS Assist room attendants through provision of supplies such as

linens, towels and amenities.

LAUNDRY Responsible in supervising, monitoring and managing the

MANAGER internal laundry operation of the hotel.

LINEN Monitor and ensure that there is adequate supply of linens and
ATTENDANT towels.

TAILOR/ Ensure that employee uniforms are properly coordinated with

SEAMSTRESS the repair linens when needed.