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LENCIONI’S FIVE

DYSFUNCTIONS OF A
TEAM
Reporter:
Campoid, Ralf Dareal F.
Alvoila, Jhonfel P
Darami, Janice BOOK:
“The Five Dysfunctions of a Team”
by Patrick Lencioni, 2002
THE FIVE DYSFUNCTIONS ARE:
1.Absence of trust.
2.Fear of conflict.
3.Lack of commitment.
4.Avoidance of team accountability.
5.Inattention to team objectives
l
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Mo
am
Te
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Inatten
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on
cti AvoidanceResults 
of Accountability
un
ys f

Lack of Commitment
eD

Fear of Conflict
Fiv
e

Absence of Trust 
Th
Instead:
Teams with an absence of TRUST... Teams need to TRUST one another by…

• Are unwilling to be vulnerable within the • Admitting weaknesses and mistakes


group • Asking for help and input
• Conceal their mistakes and weaknesses • Giving each other the benefit of the doubt
• Hesitate to ask for help • Taking risks in offering feedback and
• Hesitate to provide constructive feedback assistance
• Jump to conclusions about the intentions • Appreciating each skills and experiences
of others • Offering and accepting apologies without
• Fail to recognize and tap into one hesitation
another’s skills and experiences • Engaging in Common-Ground Conversations
• Hold grudges
• Engage in Under-Ground Conversations
Instead:
Teams who fear Conflict… Teams who engage in healthy
Conflict…

• Are incapable of engaging in unfiltered and • Have lively, interesting meetings


passionate debate of ideas • Engage in Battle-Ground Conversations
• Resort to veiled discussions and guarded • Extract and exploit the ideas of all team
comments members
• Create environments where back-channel • Solve real problems quickly
politics and personal attacks thrive • Minimize politics
• Ignore controversial topics that are critical • Put critical topics on the table for discussion
to team success
• Fail to tap into all the opinions and
perspectives of team members
Instead:
Teams who fail to Commit… Teams who can Commit…

• May feign agreement at • Have clarity around direction


meetings and priorities
• Create ambiguity about • Align the entire team around
direction and priorities common objectives
• Waste time excessively • Develop an ability to learn from
analyzing causing unnecessary mistakes
delays • Move forward or change
• Lack confidence and fear failure direction without hesitation
Instead:
Teams who avoid Teams who can hold one another
Accountability… Accountable…

• Hesitate to call their peers on actions • Ensure poor performers feel pressure
and behaviors that seem to improve
counterproductive to the good of the • Identify potential problems quickly
team by questioning one another’s approach
• Create resentment among team without hesitation
members who have different standards • Establish respect among team
of performance members who are held to the same
• Encourage mediocrity high standards
• Place undue burden on the team • Avoid excessive bureaucracy around
leader as the sole source of discipline performance management
Instead:
Teams not focused on Teams who focus on
Results… collective Results…

• Stagnate and fail to grow • Retain achievement-oriented


• Lose achievement-oriented employees
employees • Minimize individualistic behavior
• Encourage team members to • Enjoys success together 
focus on their own careers and • Benefit from individuals who set
individual goals aside their own goals for the good
• Are easily distracted of the team
• Avoid distractions
WHERE DO WE START?
Trust is the Foundation Take time to:
 Spend time together – one on one and
We must build rapport: in a group setting
• Rapport is a connection or relationship
 Authentically get to know each other
with someone else. It can be considered as
a state of harmonious understanding with  Start with Common Ground
another individual or group. Building Conversations
rapport is the process of developing that
connection with someone else. Everyone  Be vulnerable, ask for help and input
has a right to be seen, heard, and
 Allow your mind to be changed
understood.
• This should happen with: Superiors,  Show appreciation
Colleagues, Peers, Committees, Students,  Have fun!
Families
QUESTIONS? COMMENTS?

u !
Yo
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