Trust Assignment

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T Truthfulness

R Reliability
U Understanding
S Support
T Transparency

The most expensive thing in this world


is “Trust”- Scam 1992
INTEGRITY COMPETENCE

TRUST

RELIABILITY BENEVOLENCE

TRUST TRIANGLE PILLARS OF TRUST


Symbols Of Trust

Puzzle India - Russia


Pieces Friendship

Lock & Holding


TRUST Key TRUST Hands

Handsh Light
ake house
WHY TRUST IS IMPORTANT?
 MORE TRUST= MORE EFECTIVENESS IN WORK
 Share Resources
Elements Of Trust  Divide up the work
 Give help to others
 Accept help from others
Transparency

Competence/
Character
Capacity
TRUST

Intent Consistency/
Reliability
Brands That Use Trust In Tagline
Implies that their technology solutions can be trusted to
"The Bridge to Possible" connect people and businesses to new possibilities.

Implies that their food and beverage products can be


"Good Food, Good Life" trusted to provide quality nourishment.

Implies that their e-commerce platform can be trusted


"Earth's most customer-centric to prioritize the needs and satisfaction of their
customers.
company"

Implies that their credit card can be trusted to be


accepted worldwide.
"Don't leave home without it"

Implies that their shipping services can be trusted to


deliver packages on time.
"The world on time"
Using Trust In Brand Management
1. Use trust as a brand promise 2. Use trust as a key performance
indicator
 Establishing trust can be a powerful
differentiator for a brand.  Incorporate trust as a measurable KPI in
brand management.
 Promising trust as part of the brand BRAND PROMISE
messaging can help customers feel  This could include tracking metrics like
confident in their purchase decision and customer satisfaction, loyalty, and
lead to repeat business. retention rates, as well as analyzing
customer feedback and sentiment.

TESTIMONIALS USE AS KPI


TRUST
3. Use trust as a value proposition 4. Highlight trustworthiness through
testimonials
 Incorporate trust as a key value proposition
of the brand.  Customers are more likely to trust a brand
 This can be communicated through when they hear positive feedback from
messaging, content marketing, and social VALUE other customers.
media. PROPOSITION
 Highlight the brand's commitment to  Utilize customer testimonials or reviews to
transparency, reliability, and ethical showcase the trustworthiness of the brand.
business practices.
THANK YOU

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