Tablet Launch – Survey Results

Summary

Survey was
sent to
Tablet Test Results were
customers in
was launched compiled
first two
weeks of pilot
Overview
Is the experience sped
up for customers?

Do the tablets work as

designed?

Are the tablets being

used?
Findings

Tablet Used? How easy was it to use the

tablet navigation
4%

20%
18%

28% 30%

Yes No
1 2 3 4 5
Next Steps
Tablet use was low. Navigation was not easy.

Recommendation to improve screen navigation to increase use of tablet

Next Steps

Recommendation to do a hybrid between full tablet use and a waiter. This eliminates the need for
constant monitoring of the table but allows for the interaction with a person if needed.