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    Performance Analysis Report: Diana Community Services

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    Zahra
    The performance analysis report for Diana Community Services identified several issues including increased staff complaints, communication problems, more health and safety incidents, poor customer service, and medication errors. The report outlines the employees' performance over the last three months and aims to establish corrective measures. Key issues were communication delays resolving customer requests and high rates of medication errors. The gaps were attributed to insufficient employee training and inconsistent standard operating procedures for medication. The proposed remedies are investing in proper training and implementing standardized medication procedures.

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    Performance Analysis Report: Diana Community Services

    Uploaded by

    Zahra
    11 views8 pages
    The performance analysis report for Diana Community Services identified several issues including increased staff complaints, communication problems, more health and safety incidents, poor customer service, and medication errors. The report outlines the employees' performance over the last three months and aims to establish corrective measures. Key issues were communication delays resolving customer requests and high rates of medication errors. The gaps were attributed to insufficient employee training and inconsistent standard operating procedures for medication. The proposed remedies are investing in proper training and implementing standardized medication procedures.

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    The performance analysis report for Diana Community Services identified several issues including increased staff complaints, communication problems, more health and safety incidents, poor customer service, and medication errors. The report outlines the employees' performance over the last three months and aims to establish corrective measures. Key issues were communication delays resolving customer requests and high rates of medication errors. The gaps were attributed to insufficient employee training and inconsistent standard operating procedures for medication. The proposed remedies are investing in proper training and implementing standardized medication procedures.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    11 views8 pages

    Performance Analysis Report: Diana Community Services

    Uploaded by

    Zahra
    The performance analysis report for Diana Community Services identified several issues including increased staff complaints, communication problems, more health and safety incidents, poor customer service, and medication errors. The report outlines the employees' performance over the last three months and aims to establish corrective measures. Key issues were communication delays resolving customer requests and high rates of medication errors. The gaps were attributed to insufficient employee training and inconsistent standard operating procedures for medication. The proposed remedies are investing in proper training and implementing standardized medication procedures.

    Copyright:

    © All Rights Reserved
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    of 8

    Performance

    Analysis Report
    Diana Community Services
    Prepared By: Bimal Arora
    Issues Identified

     Increase of staff complaints


     Communication issues
     Increase of health and safety incidents
     Poor customer service
     Medication errors
    Overview

     The performance analysis results of the employees


     In the last three months
    Purpose

     Outline the progress of the Diana Community


    Services
     Establish corrective measures.
    The State of Business:
    Problem Current State (FROM) Ideal State (TO)

    Communication Issues Delays to Resolve Customer Customer Issue Resolution on


    Requests on Time Time

    Increased Medication Error Increased of Complaints about 90% Decrease in Medication


    Medication Error Error
    Gap Causes:
    Problem Gap Description

    Communication Issues
    The Employees lack proper
    training
    Increased Medication Error
    The various version of SOPs
    for the medication create
    inconsistent medication
    delivery
    Gap Remedies:
    Gap Action Plan Responsible

    Communication Invest in the Human Resource


    Issues proper employee Manager
    training

    Increased Implement the Team Leader


    Medication Error standardize SOPs
    for delivery of
    medication
    Thanks

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