PROCESS

ORIENTATION
IN
HEALTHCARE
 PROCESS ORIENTATION

It is always overwhelming to move to a new place

and adjust to an unfamiliar environment. You have
to adapt to your new surroundings and new people
around you. You have to get accustomed to a new
culture and make yourself familiar with the system.
This often becomes time-consuming and very hard
without any proper guidance.
PROCESS ORIENTATION
So, what if a new employee is facing the same situation in
an organization?

Employees often complain about being too overwhelmed

about their new job. Also, understanding a new job takes
time and effort. Recruits feel that too much information is
being dumped on them with very little time in hand.

A leader must guide a new employees through their job.

On top of that they need to understand the organizational
value and the goals. This is where workplace orientation
comes in and plays a vital role in an organization.
 What is process orientation in healthcare?

● Process orientation places a priority on how

things are done.

● It is a willingness to remain open and follow

in new directions.

● It means setting aside mainstream ways of

achieving results and instead following
culturally respectful processes that also
produce results.
 Why is it called orientation?

● Orientation is a relatively new word that

was derived in the 19th century from orient,
which means to point yourself in a specific
direction.

● Orientation is all about the direction you're

facing.
 Why is process oriented important?
● Process orientation helps in both organizational
engagement and management.

● Organizational engagement - Process orientation

contributes to clarifying the personnel's roles and to
constructively engage them into improvement work.

● With defined structure and clearly defined roles and

responsibilities, the process-oriented person helps
others to model the way based on a desired protocol,
set of behaviours and demonstrated organizational
values.

● In a process-oriented organization, processes are

mapped so that task responsibilities are described
with a focus on processes.
Is process oriented a good thing?

• Process-oriented working is a great experience for

your employees.

• They get more opportunities to develop their

approach and behavior in the workplace, which is
good for their personal development.
 What are the stages of orientation process?
The Pre-Orientation Stage
01

The Introduction to the Job-Site Stage

02

The Job-Specific Orientation Stage

Understanding the stages of 03
the employee orientation
process can help you improve
the way you handle this all- The Follow-Up Orientation Stage
important aspect of your 04
business.
 Stages of Orientation Process
The Pre-Orientation Stage
Pre-orientation begins before the start date
of your new employees and involves sending a
package of information via email or postal service.
This package typically includes documents such as
an organizational chart, vision statement, mission
statement, explanation of benefits, annual report
and a checklist of what the actual orientation will
cover.

The Introduction to the Job-Site Stage

The purpose of this job-site orientation is to
make your new hires familiar with the basic layout
of the company and to understand the general
precepts that govern how the workplace functions.
This orientation usually takes a day to complete.
 Stages of Orientation Process
The Job-Specific Orientation Stage
The goal is to shrink the orientation to the
actual tasks that the new employee will perform,
with an understanding of the normal workday
processes that will ensure maximum efficiency. 

The Follow-Up Orientation Stage

The follow-up orientation stage lets you
determine how well your employee is performing
assigned duties and also reveals how well your
company has done in providing all the tools and
help necessary for new hires to flourish. Of all the
levels of orientation, this one is most critical to long-
term success.
How can we improve the orientation process?

1.make a solid plan ahead of time

2.make a game plan for team building
3.communicate clearly about the job and the company
4.teach, teach, teach
5.provide specific expectations (and encouragement)
early on.
 What is healthcare process improvement?

• Process improvement in healthcare is a long-

term journey to better patient care and
operational efficiency.

• By homing in on the priorities and working to

improve the entire patient journey through a
data-driven approach, healthcare organizations
can reach their targets and ensure better patient
outcomes.
 What is process oriented quality?

• Process-oriented
quality
management can
• Process-oriented quality management can look back on a
look back on a long-term development long-term
that, in the sense of a continuous development that,
improvement process cannot be finished in the sense of a
but has always to be evaluated and further continuous
developed. improvement
process cannot be
finished but has
always to be
evaluated and
further
developed.
 What are the five stages of process improvement?

DMAIC is an acronym for the five-step cycle

used for process improvements. These five
steps are:

Define
Measure
Analyze
Improve
Control
 What is performance and process improvement in healthcare?

The continuous study and adaptation of the

functions and processes of a healthcare
organization to increase the probability of
achieving desired outcomes and to better meet
the needs of patients. Quality Assurance: The
use of activities and programs to ensure the
quality of patient care.
 What are process-oriented goals?

Process goals are specific actions or

'processes' of performing

Performance goals are based on personal

standard.
 What are process-oriented tasks?

Process-oriented management necessitates

long-term planning and consideration.

This management style model does keep end-

goals in mind but keeps a more relaxed pace
where decisions are often delayed in search of
the best course of action
 CONCLUSION

Process orientation is important in healthcare because it encourages employee confidence and helps
the new employee adapt faster to the job, contributes to a more effective, productive workforce,
improves employee retention and. promotes communication between the supervisor and the new
employee.
 English for business and management

Exchange Transfer Trade

Mercury is the smallest Despite being red, Jupiter is the biggest
planet Mars is a cold place planet of them all
 English for business and management
Finance Depth
Mercury is the smallest Despite being red,
planet
Business & Mars is a cold place

management

Loan Revenue
Jupiter is the biggest Saturn is a gas giant
planet of them all and has several rings
 English for business and management
3

1
Partner
Jupiter is the biggest
Clauses planet of them all
Despite being red,
Contract Mars is a cold place
Mercury is the smallest
planet
English for business and management
Trade Mercury is the smallest planet

Finance Despite being red, Mars is a cold place

Loans Saturn is the ringed gas giant

Partners Venus has a very beautiful name

English for business and management
1 Key concepts 2

Business
● Jupiter is the biggest planet
● Mercury is the smallest planet
● Venus has a beautiful name
● Earth is the only planet with life
● Despite being red, Mars is cold
Management
● Pluto is seen as a dwarf planet
● Ceres is in the main asteroid belt
● Neptune is far away from us
● The Moon is our satellite
● Saturn is a gas giant with rings
 English for business and management
01 Prepare
Venus has a beautiful name

02 Engage
Despite being red, Mars is cold

03 Facilitate
Mercury is smallest planet
The 4 steps of
04 Commit
negotiation Jupiter is the biggest planet
English for business and management
1

Problem Solution
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planet Mars is a cold place

2
 English for business and management
30 10
Jupiter Pluto
Jupiter is the
% % Planet Pluto is a
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20 40
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Mercury is the
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 English for business and management
Delivery
Pluto is seen as a
Schedule dwarf planet
Venus has a nice
Pricing name
Mercury is the
Ordering smallest planet
Jupiter is the
biggest planet
 English for business and management
Useful concepts

Mercury is the closest planet

to the Sun and the smallest
one of them all 60% 40% 80% 100%
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 English for business and management
Mars Mars is a cold planet

Agreement
Jupiter Jupiter is very big

Negotiation
Mercury Mercury is small

Disagreement
Venus Venus is a hot place
English for business and management
Choose the correct word:

“We’re not ________ to commit to this if you

can’t guarantee the delivery schedule.”

willing

assuming

having
English for business and management
Useful verbs & definitions
Jupiter is a gas Ceres is located in
Agree giant and the Propose the main asteroid
biggest planet belt

Mercury is the
Earth is the planet
Disagree closest planet to Decide that harbours life
the Sun

Venus has a The Moon is

Clarify beautiful name but Suggest Earth’s only
is hot natural satellite
 English for business and management
Useful expressions for negotiating

Starting the negotiation Stating your purposes

● Let’s get down to business, shall we? ● What we are looking for is...
● Shall we get started? ● Our main concern is...
● Let’s make a start, shall we? ● We have no room for price changes…
 English for business and management
1 Meeting strategy 2

Decision Solving

Jupiter Mercury Venus Pluto

Jupiter is a gas Mercury is the Venus has a nice Pluto is
giant and the closest planet to name but is a hot considered a
biggest planet the Sun place dwarf planet
 English for business and management
Negotiate

1 2 3

Position Conditions Boundaries

● Jupiter is the biggest ● Neptune is the ● Pluto is considered a
planet outermost planet dwarf planet
● Mercury is the ● Despite being red, ● Earth is the planet
smallest planet Mars is a cold place where we all live
English for business and management
30% 20%

Mars Jupiter
Despite being red, Jupiter is the
Mars is cold 50 % biggest planet

Mercury
It is the closest
planet to the Sun
English for business and management

Negotiating function examples

Establish your position I suggest…

Setting conditions As long as…

Expressing disagreement I’m sorry, but…

Summarizing and restating There’s also the matter of…

 English for business and management
Different approaches

Approach 1 Approach 2
“Jupiter is a gas giant and “Mercury is the closest
was named after the planet to the Sun and the
Roman god of the skies smallest one in the Solar
and lightning” System”
—Mike Doe —Helen Sanchez
 English for business and management
1 Meetings 3

Introduce Close
2
Jupiter is a gas giant and Venus has a beautiful
the biggest planet name but is hot
Develop
Mercury is the closest
planet to the Sun
English for business and management
Complete the sentences using the words below:
“We can draw several _______ from this
data”
“Internet coding is a thriving _______.”
“What is the monthly _______ on your
loan?”
“Investing millions to upgrade our
_______.”
conclusions industry payment facilities
English for business and management

2/5 4/5 3/5

Mercury Jupiter Mars
Mercury is the Jupiter is the Despite being red,
smallest planet biggest planet Mars is cold
English for business and management

Useful expressions for negotiating

Let’s get down to business, shall we?

Starting the negotiation Shall we get started?

Let’s make a start, shall we?

 English for business and management

● What we are looking for is...

● Our main concern is...
Stating your position ● What we would like to discuss is…
● We have no room for…
English for business and management
Negotiation Intro Deal Closing
Jupiter is a gas Neptune is the Ceres is located in
Action 1 giant and the farthest planet the main asteroid
biggest planet from the Sun belt

Mercury is the Despite being red,

Earth is the planet
Action 2 closest planet to Mars is a very cold
that harbours life
the Sun place

Venus has a The Moon is a

Pluto is considered
Action 3 beautiful name but
a dwarf planet
natural satellite of
is hot the Earth
 English for business and management

1 2 3

Mercury Jupiter Mars

Mercury is the Jupiter is the Despite being red,
smallest planet biggest planet Mars is cold
English for business and management

50% Jupiter 25% Pluto

Jupiter is the biggest Pluto is considered a
planet dwarf planet

30% Mercury 10% Venus

Mercury is the Venus has a nice
smallest planet name but is hot
English for business and management
Negotiation phases Mercury is the closest planet to the
Sun and the smallest one of them all

90%
50%
70%

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 English for business and management

01 Be polite
Jupiter is a gas giant and the
English for
business

biggest planet

02 Be assertive
Neptune is the farthest planet
from the Sun
 English for business and management
20% 10% 30% 40%

Flexibility Language Conditions Pricing

Mercury is the Despite being red, Jupiter is the Saturn is the ringed
smallest planet Mars is cold biggest planet gas giant
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