1.

1 Manage message
effectively
SUE 20021 WORKPLACE ENGLISH
 1.1.1 Take Messages
 How may I be of assistance?
 I’m afraid the line is engaged/busy.
 I’m afraid he/she is in a meeting/not available at the moment.
 I'm sorry, he/she's out of the office today.
 Can I put you on hold?
 Can I take a message?
 Would you like to leave a message?
 Could you give me your number, please?
 I'll make sure he/she gets the message.
 1.1.2 Leave Messages

 May I speak with Mr. Clarke, please?

 I would like to speak with Mr. Clarke, please.
 When do you expect him/her back in the office?
 I need to speak with him/her on an urgent matter.
 May I leave a message?
 Would it be possible to leave a message?
 Please tell him/her that...
 Please ask him/her to call me as soon as he/she gets in.
 Watch the video

 https://youtu.be/Qo6VHK5n_LU
How to answer the telephone call??
 1.1.3 Ask for clarifications

 Once the caller begins leaving their message, don’t hesitate to ask for
clarification if there’s something you didn’t understand or simply didn’t hear. It’s
better to get it right than to pass on information that isn’t correct.
 Below are some phrases that can help you ask for information you may have
missed the first time.

I’m sorry, I didn’t catch that.

Sorry, could you repeat that please?

Sorry, the connection isn’t very good, do you mind speaking a little louder please?

Sorry, I missed that last bit. Did you say…?

 1.1.4 Relay short messages

to communicate information,
news, or a message to
 Use simple and clear language. someone. Rose immediately
 Don’t exceed the limit. – short message / relayed news of the accident
direct to point to her boss. Synonyms and
 Avoid confusing words related words. To tell someone
 Avoid ambiguity something, or to give
 Include contacts.
information.
 Watch the spelling and grammar
 Practice
You need to purchase six new computers for your office. Call Shah
Rukh Khan’s Computer Shop and ask for the following information:

 • Current special offers on computers. (Prize)

 • Computer configuration (RAM, Hard Drive, CPU).
 • Warranty.
 • Possibility of discount for an order of six computers
THANK YOU