Functions of Communication

1.Control - Communication
functions to control
behavior.

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2. Social Interaction -
Communication allows
individuals to interact
with others.

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3. Motivation -
Communication motivates
or encourages people to
live better.

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4. Emotional Expression-
Communication facilitate
people’s expression of
their feelings and
emotions.

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5. Information
Dissemination -
Communication functions
to convey information.

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1. Completeness
➢ Provide all necessary
information
➢ Answer all questions asked
➢ Give some extra, when
desirable
➢ Must be based on facts and a
complex message needs
additional information and/ or
explanation.

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 2. Conciseness
➢ Say what you have to say in
the fewest words as
possible
➢ Eliminate wordy expression
➢ Include only relevant
material
➢ Avoid unnecessary
repetition
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3. Consideration
➢ Show audience benefit or
interest in the receiver
➢ Emphasize positive and
pleasant facts

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4. Concreteness
➢ Use specific facts and
figures
➢ Being specific, define, and
vivid rather than vague and
general
➢ Put action in your words
➢ Choose vivid image-building
words
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5. Clarity
➢ Getting the meaning from your
head into the head of your
receiver
➢ Use precise, concrete and
familiar words
➢ Construct effective sentences
and paragraphs

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6. Courtesy
➢ Being aware of not only the
perspective of others, but also
others feelings.
➢ Be sincerely tactful, thoughtful
and appreciative.
➢ Use expression that shows
respect
➢ Be friendly, open and honest
➢ Be aware of someone’s gender,
race, age,color etc.
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7. Correctness
➢ Proper punctuation, grammar and
spelling
➢ Choose the right level of language
➢ Check accuracy of figures, facts,
and words
➢ Maintain acceptable writing
mechanics

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